● Managed customer inquiries in English and German, resolving issues promptly.● Collaborated with cross-functional teams to ensure seamless SAP CRM integration.● Maintained accurate records of customer interactions and sales details.● Collaborated with internal teams to efficiently resolve complex issues.● Provided accurate product and service information to customers.● Delivered email campaigns through Customer.io and ActiveCampaign to improve engagement.● Improved the… Show more ● Managed customer inquiries in English and German, resolving issues promptly.● Collaborated with cross-functional teams to ensure seamless SAP CRM integration.● Maintained accurate records of customer interactions and sales details.● Collaborated with internal teams to efficiently resolve complex issues.● Provided accurate product and service information to customers.● Delivered email campaigns through Customer.io and ActiveCampaign to improve engagement.● Improved the speed and quality of ticket resolution and tracked tasks and performance using Asana.● Provided technical support and training on SAP CRM functionality.● Troubleshooted and resolved SAP CRM application and process issues.● Worked with databases to support customer and sales data management. Show less

● Introduced cutting-edge project management techniques to streamline workflows and boost productivity.● Conducted training sessions to upskill team members in the latest tools and technologies.● Promoted a collaborative work culture through open communication and team-building activities.● Managed and maintained IT infrastructure, ensuring optimal performance and security.● Coordinated daily operations, monitored timelines, and mitigated risks for smooth project execution.