• Lead team of 150 total convention porters, ensuring efficient event setup and breakdown while maintaining high quality standards.• Collaborate with clients and event planners to deliver customized setups, optimizing rooms layouts, table arrangements, and decor for enhanced guest experience.• Manage inventory and equipment maintenance, guaranteeing equipment readiness for events and compliance with safety regulations.• Implement time management strategies resulting in improved efficiency, reduced setup and breakdown times, and labor cost savings.• Demonstrate strong communication skills, liaising effectively with clients, vendors, and internal teams to ensure successful event execution.

• Managed operations for 12 outlets, including bars and lounges, ensuring adherence to Forbes' 5-star and MGM Resorts International's service and core standards.• Oversaw teams of 150+ staff across 3 shifts, promoting employee engagement and retention strategies.• Coordinated executive events for 20-300 guests, meeting contractual agreements for service and spending.• Resolved guest inquiries and issues to ensure exceptional satisfaction.• Utilized various systems including, Stratton Warren, Power BI, HotSOS, Seven Rooms, Kronos, and Coupa for efficient business operations and employee management.

• Participated in a 9-month rotational management training across diverse food and beverage departments at properties owned and operated by MGM Resorts International along the Las Vegas Strip.• Assisted current management and developed self lead projects to support departmental goals.• Gained knowledge of MGM Resorts International's efficient, cost- effective operation, including labor management, scheduling, and inventory control within multiple food and beverage departments.• Shadowed various food and beverage departments, including Pool beverage and operations, casino bar and lounge beverage, resort buffet, casual and specialty dining, quick service, resort retail, banquets and conventions, in-room dining, and mini-bar operations.

• Advised 3 student organizations ranging between 10-60 members through annual event programming, community service, weekly meetings and annual financial budgeting. • Curated new events for the center to host in efforts of promotion, educating or providing relief for students and community members. • Executed planning and implementation of annual events for the center to host on campus and community with participation ranging from 30-500 people.

• Assisted general manager and assistant manager with daily operations with exceptional service and leadership of 15 crew members.• Led team staffing and training, ensuring service, quality, cleanliness and safety standards; regulatory compliance; and adequate performance on all financial and operational measures.• Set performance goals for 15 daily crew members and created reward systems and contests.

• Delegated responsibilities of day-to-day activities of 45 student workers and assigns responsibility for specific work or functional activities as directed by management.• Assisted in student scheduling, training, retraining, on boarding, hiring and firing.• Monitored 45 student worker productivity and provided suggestions for increasing service and productivity.• Inventoried equipment and supplies in order to maintain proper par stocks levels• Directed, managed and assisted banquet functions for 50 to 450 -person events.

• Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.• Created unique learning experiences for over 75 middle school students weekly.• Responsible for troubleshooting logistical issues, set-up and breakdown of program events and its direct resource for a 20-person program team.

Eta Eta Chapter - Western Illinois University, Macomb, IL

• Provide great customer service to customers while making moving the best experience they've ever had. • Safely load and unload customer items out of truck. • Complete paperwork and collect payments from customers.

• Observe salesman negotiations, daily task and demonstrations of cars. • Be knowledgeable of the new model cars.• Give demonstrations and test drives. • Observe managers and assistant managers in their daily task.

• Assist with registration, check-in and check-out of packages, keys, and supplies.•Serve as an information source and positively represent the University to students,family, and guests.• Checked guest into rooms.• Provide great customer service to students, faculty and guest.

• Resolve customer complaints via phone, email, mail, or social media.• Use telephones to reach out to customers and verify account information.• Greet customers warmly and ascertain problem or reason for calling.• Seek out leads and new clients.• Maintain reports and records of insurance policies.• Maintain regular contact with clients.