Customer Service:Ensures clients receive prompt and accurate responses regarding the receipt, staging, storage, and shipping of goods entering and leaving the Cross Dock.Periodically review with clients the quality of service provided by the Cross Dock, paying particular attention to the accuracy and speed of movement through the cross Dock.Provide clients with monthly recommendations for improving service through the use of Awareness Forms.Resource Management:Monitor… Show more Customer Service:Ensures clients receive prompt and accurate responses regarding the receipt, staging, storage, and shipping of goods entering and leaving the Cross Dock.Periodically review with clients the quality of service provided by the Cross Dock, paying particular attention to the accuracy and speed of movement through the cross Dock.Provide clients with monthly recommendations for improving service through the use of Awareness Forms.Resource Management:Monitor and assist in determining staffing needs, technological improvements, and other services required in order to fulfill client requirements.Assist in the identification and development of competencies for the Cross Dock employees.Perform periodic performance evaluations of all Cross Dock employees.Provide leadership to team members by communicating the departmental and corporate vision, mission, values, strategy, goals, and objectives.Analyze workload demand and organize work schedules and support services.Ensure that all support systems (computers, software, network connectivity, office machines) are operational and sufficient to meet clients requirements. Report system failures without delay to appropriate personnel.Ensure budget compliance, as well as, provide justification for variances between budgeted and actual expenditures.Objectives & Performance Management:Assist in establishing goals and measurable objectives for the Cross Dock operations. Ensure that appropriate data to measure the attainment of objectives is gathered in a timely manner and delivered to the appropriate personnel for reporting.Ensure that the attainment of said objectives are reviewed with upper management as needed.Process Management:Ensure safety and appropriate certifications in warehouse/shipping/receiving operations including adhering OSHA guidelines, hazardous material handling guidelines, handling equipment certifications. Show less

Job Responsibilities/ Task:Assistant to the Cross Dock manager.Receive direction from Cross Dock manager to establish priorities and make sure those priorities are carried out on-time and accurately.Ensure that trucks are unloaded and loaded without delay; that goods are handled with care, and that all documentation is processed accurately and in accordance with custom laws.Periodically and as required perform "double check" on work performed for accuracy, ensuring bills of… Show more Job Responsibilities/ Task:Assistant to the Cross Dock manager.Receive direction from Cross Dock manager to establish priorities and make sure those priorities are carried out on-time and accurately.Ensure that trucks are unloaded and loaded without delay; that goods are handled with care, and that all documentation is processed accurately and in accordance with custom laws.Periodically and as required perform "double check" on work performed for accuracy, ensuring bills of ladings are properly marked, reporting damages, custom non compliance requirements, and have shipping required documentation.Understand the objectives of the Cross Dock operation, the targeted performance of those objectives, and how to measure their performance.Investigate the status/history of goods that have been handled by the Cross Dock. Investigations include; gathering bills of laden, packing list, calling carriers, working with Import/Export staff, and transportation companies to find out what happened to goods that have been handled by Offshore.Promptly report damages to good, anticipated or actual delays in shipments, and/or resource shortages in the cross dock.Assist in training new personnel.Participate in corrective actions and preventive actions as needed.Ensure that other department and clients receive prompt and accurate responses regarding arrival, receipt, inspection, staging, storage, and shipping of goods. Support and assist Cross Dock team members in carrying out their duties and responsibilities.Promptly report process failures, personnel productivity or lack thereof, and resource shortages. Work with Cross Dock manager to correct these failures. Capture observations, problems, employee complaints, and/or clients complaints in the Continuous Improvement Portal.Provide general supervision of Cross Dock team members and provide inputs to the Cross Dock Manager on areas involving performance, process improvements, and work instructions. Show less

Managed all onsite operations for construction and customer service activities for communities with 250+ homes and provided warranty service for up to 2 years. • Validated schedule adherence, workmanship, and quality to ensure construction standards, profitability, with a 100% home completion on time.• Provided for design quality, materials management, budget accuracy, take-off accuracy, and authorized payments that ensured field work matched building plans and that payments were made… Show more Managed all onsite operations for construction and customer service activities for communities with 250+ homes and provided warranty service for up to 2 years. • Validated schedule adherence, workmanship, and quality to ensure construction standards, profitability, with a 100% home completion on time.• Provided for design quality, materials management, budget accuracy, take-off accuracy, and authorized payments that ensured field work matched building plans and that payments were made accurately and on time. • Manage customers experience through pre-construction, pre-drywall, closing orientations, and first year service/warranty follow ups at 30 days, 3 months and 1 year.• Evaluated homeowners warranty repairs, scheduled and managed warranty repair process, and was awarded Pulte Homes TOPS Winner for Long-term Customer Satisfaction Surveys with an overall rating of 92%. Show less

Instrumental team player working with sales and construction to ensure pre-construction, pre-drywall, quality checks, and conduct pre-closing orientations. Coordinated between both contractors and homeowners on a daily bases to manage the warranty repair process. • Delivered prompt responses to service/ warranty requests, ensured customer satisfaction, and was awarded Pulte Homes TOPS Winner for Short-term Customer Satisfaction Surveys with an overall rating of 96%.• Community team… Show more Instrumental team player working with sales and construction to ensure pre-construction, pre-drywall, quality checks, and conduct pre-closing orientations. Coordinated between both contractors and homeowners on a daily bases to manage the warranty repair process. • Delivered prompt responses to service/ warranty requests, ensured customer satisfaction, and was awarded Pulte Homes TOPS Winner for Short-term Customer Satisfaction Surveys with an overall rating of 96%.• Community team consisting of sales, mortgage, construction, and customer service was awarded Pulte Homes TOPS Winner for Community Customer Satisfaction Surveys. • Nominated for Top Gun, recognized as the best of the best, valued as mentor and leader, was responsible for heading up training initiatives and sharing of best practices. Show less