Brandon Knudsen Email and Phone Number
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Highly motivated AV Technician/Project Manager with a unique mix of technical capabilities and interpersonal skills who can think like a programmer and translate it into terms that everyone can understand. Track record of rapidly solving complex IT problems, building strong relationships with clients, increasing customer satisfaction, and developing a high performing team. Competencies and interests include marketing, advertising, technology, public relations, account management, graphic design, sales, consulting, and project management. Aim to work hard, communicate well, and learn new concepts.
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Technical Support ManagerUnifiedcommunications.ComHouston, Tx, Us
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Av Service Technician IiiAvi Systems Jun 2023 - PresentEden Prairie, Minnesota, Us- Handle troubleshooting of open ticket for TEAMs/VC units on-site.- Deliver high-quality Live Productions such as Townhalls, Leadership Meetings, and more.- Developed week reports and continuous improvement opportunities for operations on-site.- Crafted SOPS/forms for client to increase efficiency in event requests.- Aided Account Manager with feedback from client to increase business.- Aided in dismantling and recycling efforts for client to prepare for new installations. -
Senior A/V Technical SpecialistChildren'S Hospital Colorado Feb 2023 - Jun 2023Aurora, Co, Us- Handled troubleshooting of open ticket for VC units and equipment purchase- Built SOPs, training materials, and support models for my team- Executed several VC unit installations- Replaced old VC bridge with a new bridge with the latest technology- Dismantled older equipment for recycle and re-sale purposes- Delivered high-quality meetings to C-Level executives -
A/V Technical SpecialistChildren'S Hospital Colorado Dec 2021 - Feb 2023Aurora, Co, Us- Handled troubleshooting of open tickets for VC Units and equipment purchases- Built SOPs, training materials, support models, also provided RCA analysis on priority issues and provided recommendations to prevent further outages- Executed several VC unit installations- Managed the replacement of the old VC bridge with a new bridge- Dismantled older equipment for recycling and re-sale purposes- Delivered high-quality meetings to C-Level executives
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Network Av SpecialistChildren'S Hospital Colorado Sep 2021 - Dec 2021Aurora, Co, Us- Handled troubleshooting of open tickets for VC Units and equipment purchases- Built SOPs, training materials, support models, also provided RCA analysis on priority issues and provided recommendations to prevent further outages- Executed several VC unit installations- Managed the replacement of the old VC bridge with a new bridge- Dismantled older equipment for recycling and re-sale purposes- Delivered high-quality meetings to C-Level executives
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Technical SpecialistCovidcheck Colorado Mar 2021 - Jul 2021Denver, Colorado, Us- Aided on-site personal with opening and closing appointment slots for our patients also assist in schedule appointment for our patients- Troubleshot technical issues on-site to ensure vaccinations ran smoothly- Crafted a training program for on-site personnel and conducted training session to make sure that were enter the information correctly into the database.- Fielded technical emergency if weather or issues with the platform were to rise- Facilitated technical operations for special projects with HealthOne and United Healthcare -
Resident Engineer 2/Analyst/Team LeadBt Jul 2017 - Mar 2021London, Gb- Provided RCA and SLA analytics to client and advised on ways to prohibit future issues- Managed a team that supports two clients, providing SOPs, training, and support when needed- Troubleshot open tickets for VC Units, resolving tickets within a day or two- Assisted Project Manager with installation of multiple video conference systems at new offices and locations- Conducted testing with clients to make sure hardware and software were up to date- Began as a contractor, then joined the team in 2017 -
Resident Engineer IiBt Feb 2015 - Jul 2017London, Gb- Provided RCA and SLA analytics to SDM and client; advised on ways to prohibit future issues- Primary Escalation point for team that supports two Strategic Accounts, also assisted in analyzing other accounts to increase efficiency and improve client relationship• Assisted Project Manager with installation of multiple video conference systems at new offices and locations- Providing SOPs, training, and support when needed.- Troubleshot open tickets for VC Units, resolving tickets within a day or two- Conducted testing with clients to make sure hardware and software were up to date
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Conference ProducerGlowpoint, Inc. Apr 2013 - Feb 2015- Handled multiple, simultaneous video conferences and ensured desired standards of connectivity, clarity, and functionality were met- Performed regular tests with client sites to make sure that equipment was up to date- Provided IT support for live calls and troubleshot issues to resolution- Collaborated/Brainstormed with several teams to fix VC issues.- Completed legal recordings for clients to have them presented in court
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Industrial Designer/Contract Project CoordinatorDesign Fabricators, Llc Jun 2011 - Aug 2011Castle Rock, Co, Us- Searched for prospective clients and managed submission of bids- Met with customers and translated their specific needs into design specifications- Performed industrial design, interior design, 3D architectural design and computer modeling for high-end facilities, food service carts and kiosks- Acquired hands-on experience in all phases of the work from initial conceptualization through construction and post-production modifications- Designed and monitored construction of mobile food carts for the Louisiana Superdome, Colorado State University, Kansas State University, Dallas Convention Center, Kansas Speedway and BC Place Stadium- Redesigned bar for Denver University and cafeteria for the Denver Zoo- Developed and designed Company’s new catalog
Brandon Knudsen Skills
Brandon Knudsen Education Details
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University Of Colorado Colorado SpringsCommunications - Media Management
Frequently Asked Questions about Brandon Knudsen
What company does Brandon Knudsen work for?
Brandon Knudsen works for Unifiedcommunications.com
What is Brandon Knudsen's role at the current company?
Brandon Knudsen's current role is Technical Support Manager.
What is Brandon Knudsen's email address?
Brandon Knudsen's email address is br****@****ado.org
What is Brandon Knudsen's direct phone number?
Brandon Knudsen's direct phone number is +130391*****
What schools did Brandon Knudsen attend?
Brandon Knudsen attended University Of Colorado Colorado Springs.
What are some of Brandon Knudsen's interests?
Brandon Knudsen has interest in Economic Empowerment.
What skills is Brandon Knudsen known for?
Brandon Knudsen has skills like Customer Service, Microsoft Office, Public Relations, Social Media, Leadership, Social Networking, Facebook, Advertising, Event Management, Powerpoint, Microsoft Excel, Adobe Creative Suite.
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