Network Operations Analyst
CurrentNetwork Operations analyst at HCLTech for Uber technologies.- Oversaw network operations, efficiently resolving issues to maintain seamless connectivity and optimize performance.- Managed site outage scenarios, ensuring timely resolution and minimizing impact on critical services.- Conducted continuous monitoring to ensure high availability and reliability of network devices.- Verified connectivity and interoperability between multi-vendor devices, including Cisco Catalyst 9000 and 4000 series, Juniper routers, and Aruba access points and controllers.- Performed Level 1 and Level 2 troubleshooting for Cisco devices, resolving network incidents and enhancing system resilience.- Coordinated with vendor TAC to expedite resolution of issues with vendor dependencies, reducing downtime.- Provided users with clear, precise answers to their queries, ensuring excellent communication and user satisfaction.- Collaborated closely with multiple teams to support internal teams, fostering cross-functional alignment and effective incident resolution.
