Brittany Knutson Email & Phone Number

United States

Onalaska, Wisconsin, United States

Assess patient requests through various communication channels such as face-to-face interactions, text messaging, emails, and phone callsArrange appointments for dental procedures using a range of communication methods including in-person, text messaging, emails, and phone callsDiscuss treatment plans with patients and provide education on their diagnosisCollect copays and any other costs directly from patientsDeliver top-notch customer service to all patientsManage appointment confirmations, rescheduling, and overall schedulingVerify insurance coverageHandle insurance payments, appeals, and claimsArrange referrals to specialist offices like oral surgery, periodontics, endodontics, and pediatricsAdhere to HIPAA regulations for patient confidentialityGenerate daily reports to track collections and provider productivityDeposit payments in the bank each nightUpdate content on the company website and social media platformsCollaborate with marketing partners for advertising on radio, TV, and social mediaDevelop and implement marketing strategies for in-office promotionsMonitor and replenish dental and office suppliesCoordinate charitable donations and requestsAssist with new employee orientation and conduct annual performance reviewsOrganize team-building activities for employeesEnsure patient charts are kept confidential and accurate.

Onalaska, Wisconsin, United States

Prioritize incoming patient requests through face-to-face interactions, text messages, emails, and phone callsOrganize patient appointments for dental treatments using in-person interactions, text messages, emails, and phone callsDiscuss treatment plans with patients and provide education on their diagnosisManage collection of copays and out-of-pocket costs from patientsDeliver exceptional customer service to all patientsHandle appointment confirmations, rescheduling, and overall schedule organizationVerify insurance coverage and process insurance payments, appeals, and claimsCoordinate referrals to specialist offices such as oral surgery, periodontics, endodontics, and pediatricsEnsure compliance with HIPAA guidelines for patient care and treatmentGenerate daily reports to track collections and provider productivityDeposit payments in the bank nightlyMonitor and replenish dental and office suppliesCoordinate charitable donations and requestsPlan team-building activities for staffMaintain confidentiality and accuracy of patient chartsCollaborate with supply vendors to manage inventory levelsProvide support to a staff management team consisting of 7 employees

La Crosse, Wisconsin

Prioritize and manage incoming patient requests through various communication channels like in-person interactions, text messaging, emails, and phone callsCoordinate patient scheduling for dental treatments using in-person interactions, text messaging, emails, and phone callsReview treatment plans with patients and provide education on their diagnosisCollect copays and out-of-pocket costs from patientsProvide exceptional customer service to all patientsHandle appointment confirmations, rescheduling, and ensuring schedule fulfillmentVerify insurance coverage and process insurance payments, appeals, and claimsCoordinate referrals to specialist offices such as oral surgery, periodontics, endodontics, and pediatricsEnforce HIPAA guidelines for patient care and treatmentGenerate daily reports to monitor collections and provider productivitySupervise a team of 5 employeesAssist corporate contacts in implementing new software and installing equipment following an office acquisitionDeposit payments in the bank nightlyMonitor and replenish dental and office suppliesMaintain patient chart confidentiality and accuracyArrange staff coverage and temporary staffing agency support due to employee retirement

Onalaska, Wisconsin

Manage crisis situations with disgruntled patientsPrioritize and handle incoming patient requests through in-person interactions, text messages, emails, and phone callsSchedule patients for dental treatment using various communication methods including in-person interactions, text messages, emails, and phone callsReview treatment diagnosis with patients and provide educationCollect copays and out-of-pocket costs from patientsProvide exceptional customer service to all patientsCoordinate appointment confirmations, rescheduling, and schedule fulfillmentVerify insurance coverage and process insurance payments, appeals, and claimsCoordinate referrals to specialist offices such as oral surgery, periodontics, endodontics, and pediatricsEnforce HIPAA guidelines for patient care and treatmentGenerate daily reports to track collections and provider productivitySupervise a team of 15 employeesDeposit payments in the bank nightlyManage dental and office suppliesMaintain patient record confidentiality and accuracyConduct patient consultations to enhance case acceptance for various corporate initiatives

La Crosse, Wisconsin Area

Providing top notch customer service to our fellow employeesTime management of tickets and assigned projectsImplemented and managed payroll software for clients in the US and EuropeManaged employee trouble tickets and directed them to appropriate channels for resolutionRevamped the payroll process flow to enhance efficiencyImproved the HRIS trouble ticket process flow for better effectivenessDeveloped custom reports for corporate executives, department leaders, and managersRevamped training guides for enhanced effectivenessConducted all HR group training sessionsPerformed regular system maintenance on our payroll softwareResolved any system performance issues as they arose

La Crosse, Wisconsin Area

Daily operation of the following programs: Kronos, SQL, Citrix, UltiPro, FestyNet, Visio, Microsoft Word Office programs, etc.Business Intelligence (a.k.a Cognos)Maintaining the UltiPro company homepage Directing all HR related telephone calls and emails Maintaining and creating company policies and proceduresImplemented and managed payroll software for clientsManaged employee trouble tickets and directed them to appropriate channels for resolutionDeveloped custom reports for corporate executives, department leaders, and managersRevamped training guides for enhanced effectivenessConducted HR group training sessionsPerformed regular system maintenance on our payroll softwareResolved any system performance issues as they aroseResearch new software for increased insight efficiencyWork with venders on implementation of new software and protocol

La Crosse, Wisconsin Area

Experienced in data entry through KronosExperienced in uniform and office supply ordersExperienced in scheduling through KronosExperienced in documentation entry into FestyNet and Ulti-ProMaintain uniform inventory

La Crosse, Wisconsin Area

Supervised play and feedingsSanitized the daycare and boarding suitesHandled currency during drop off/pick upScheduled boarding stays Experience in credit card and cash transactions

La Crosse, Wisconsin Area

Experience in sanitation Maintained inventoryCreated the scheduleTrained all new hiresSold and upsold tanning packages and accessories such as lotions and sprays Consulted with clients to achieve tanning goalsExperienced in credit card, cash and gift card transactions.Earned 1st place in multiple in-store sales competitions Ranked in top 100 sales for the 1,000 employee Sun Tan City organization

Great Falls, Montana Area

Provided fashion guidanceCompleted sales transactions Maintain inventory and display of shelvesMonitored potential shop liftingExperienced in credit card, cash, gift card, and check transactions, along with product returnsEarned 1st place for in-store credit card promotion competition

Great Falls, Montana Area

Provided fashion guidanceCompleted sales transactions. Assisted other sales associates with and oversaw the storeMaintained inventory and appearance of shelvesMonitored for potential shop liftingExperienced in credit card, cash, gift card, and check transactions, along with product returns Was awarded Employee of the Month for July 2009

Bachelor Of Business Administration (B.B.A.), Business Management

Activities and Societies: Global Consulting Program Slovakia 2014 Graduated with a Bachelors Degree in Business Management.

Undecided, Generals

ranked on the Dean's List for the Spring Semester of 2011