Brittany Koss Email & Phone Number

Elgin, Illinois, United States

-Spreadsheet creation and cost analysis using Excel.-Create pivot tables and analyze data.-Process and enter customer orders and provide proactive customer service for accounts.-Liaise between warehouse personnel and customer to facilitate account and operational needs.

Remote, Il

-Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.-Use company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.-Update account information to maintain customer records.-Respond proactively and positively to rapid change.

Lake Villa, Illinois

-Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.-Processed and entered customer orders into database and provided proactive customer service for accounts.-Liaised between warehouse personnel and customer to facilitate account and operational needs.-Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.-Instituted advanced level of data reporting using… Show more -Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.-Processed and entered customer orders into database and provided proactive customer service for accounts.-Liaised between warehouse personnel and customer to facilitate account and operational needs.-Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.-Instituted advanced level of data reporting using Microsoft Dynamics GP to develop purchasing strategies and identify buying trends. Show less

Schaumburg, Illinois, United States

-Increased sales by offering consultation on products and services and applying customer service and upselling techniques.-Achieved monthly sales goals by promoting product benefits and enrolling new clients.-Retained excellent client satisfaction ratings through outstanding service delivery.-Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Barrington, Illinois

-Merchandised pre-owned designer apparel and accessories. -Worked with consignors and customers by distributing policy paperwork, collecting personal data on a confidential bases, and assisting with any concerns. -Assisted with traveling and sorting through new potential merchandise. -Tracked in-store and online sales and made sure orders were packaged and shipped on time. -Managed store appearance and layout, increasing store’s appeal to… Show more -Merchandised pre-owned designer apparel and accessories. -Worked with consignors and customers by distributing policy paperwork, collecting personal data on a confidential bases, and assisting with any concerns. -Assisted with traveling and sorting through new potential merchandise. -Tracked in-store and online sales and made sure orders were packaged and shipped on time. -Managed store appearance and layout, increasing store’s appeal to customers.-Acquired a strong sense of professionalism by gaining a thorough understanding of business etiquette and operations. Show less