Brian Rushing Email & Phone Number

Phoenix, Az, Us

Remote

Scottsdale, Arizona, United States

• Welcomed guests, checked them in, and assigned rooms to ensure a seamless customer experience.• Communicated detailed information about hotel services and local attractions, addressing inquiries and complaints professionally.• Updated and monitored guest accounts, ensuring accurate billing and account status.• Collaborated with other departments to support overall hotel operations and guest satisfaction.

Chandler, Arizona, United States

• Established strategic business objectives and direction for customer success, driving long-term success.• Assisted Regional Partner Managers and partners in overseeing successful partnerships through targeted metrics.• Strengthened customer satisfaction ratings by enhancing overall customer experience and maximizing ROI.• Built customized onboarding paths for small businesses to maximize their use of Keap's features.

Chandler, Arizona, United States

• Acted as the primary point of contact for resources and app requests from Keap Partners and Partner customers.• Developed strong relationships with external and internal stakeholders to facilitate Partner and Partner Customer Success.• Collaborated with cross-functional teams to ensure seamless communication and support for partners.

Scottsdale, Arizona

• Provided tailored support and solutions to Square sellers through phone, email, and social media platforms.• Collaborated with sellers to demonstrate how Square products could empower their business operations.• Identified and communicated product bugs and feature requests to engineering teams for timely resolutions.• Partnered with regional teams to enhance product offerings and policies for an improved customer experience.

Phoenix, Arizona

• Provided exceptional customer service through phone, email, and chat, resolving inquiries promptly for a positive customer experience.• Managed and updated customer database to ensure accurate records and efficient communication.• Developed and implemented specialized training programs for internal teams and clients to enhance product knowledge and proficiency.

Chandler, Az

• Managed inbound calls and chats at Keap, utilizing diverse tools to provide expert guidance and troubleshooting assistance.• Leveraged technical skills to address customer needs and contribute to team effectiveness.• Cultivated positive customer relationships through clear communication and proactive issue advocacy.

Phoenix, Arizona Area

• Provided exceptional support across various channels to ensure seamless experiences for riders and drivers.• Acted as an advocate for both parties, addressing inquiries, policy breaches, and safety concerns.• Demonstrated empathy and problem-solving skills to resolve issues effectively.• Fostered brand loyalty by engaging new users and rekindling enthusiasm among early adopters.

Tempe, Arizona, United States

• Provided exceptional customer service by swiftly assessing needs, delivering proactive solutions, and exceeding expectations in a fast-paced inbound call center environment.• Documented customer interactions in real time to ensure comprehensive records for future reference and seamless follow-up.• Leveraged deep product knowledge and relationship-building skills to encourage repeat business and achieve performance metrics for overall team success.

Marketing

High School Diploma, General Studies