Highlights:- Successfully expanded the engineering team from ground up, including developers, managers, architects, quality assurance experts.- Played a pivotal role in enhancing the Agent Desktop and Browser UI by collaborating closely with the product management team, ensuring continuous improvement and alignment with organizational goals.- Directed product releases for Core Software Platform Teams, focusing on Server Stacks, Core and Managed APIs, and Knowledge Management.- Established project baselines and monitored them for adherence to cost, resource allocation, time management, and quality compliance, ensuring successful project execution.- Led work groups comprised of multiple Scrum teams to tackle high severity customer defects, significantly reducing resolution time.- Spearheaded efforts to enhance and retain customer renewal rates quarter-to-quarter, addressing issues identified in high ARR and Top X customers.- Managed global customer escalations through Support Delivery and R&D Service Assurance teams, ensuring compliance with agreed SLAs.- Owned the Maintenance Pack and Hotfix process, optimized to support customer issues achieving a 47% reduction in turnaround time.- Represented engineering leadership in addressing customer outage and major incident issues.- Proactively monitored the SR inflow from customers to Tech Support and identified measures to reduce the SR cycle time.Projects Delivered: - Conceived and designed a Data Lifecycle Management framework to facilitate the utilization of CX data throughout its lifecycle, encompassing creation, state changes, archival, and purge.- Engineered and implemented micro-services for secondary storage and advanced logging mechanisms.- Created the Audit Service, a Kafka-based microservice providing field-level auditing capabilities in a distributed software system.- Led the development and migration of an in-house WYSIWYG HTML editor for multiple CX products.

Key Result Areas:- As an Engineering Leader for Ultrasound products in the Emerging Care segment – Ultrasound India Center of Excellence, drove engineering deliverables for multiple products in a functional management role, collaborating with cross-functional teams and ensuring milestone targets were met in terms of cost, timelines and quality.- Initiated and drove global partnerships with expert make-centers, fostering team growth through mentorship and bubble assignments.- Participated in review meetings with the stakeholders to inspect the progress of projects, as well as to identify gaps and suggest alternate solutions for the same.Highlights:- Devised an automation framework and implemented process improvements in verification, external evaluation and design transfer, resulting in an 18% improvement in test coverage execution.- Successfully led the women’s segment products (Voluson P6/P8 systems), achieving a roll-out in 6 quarters against an 8-quarter plan; the product surpassed all business plans, generating $55 million in revenue compared to the planned $30 million for the first year.- Led the team to meet quarterly fulfilment targets of Ultrasound consoles, consistently achieving revenues of $65 million for 5 quarters; pioneered the Variable Cost Productivity program, identifying issues early and leading to a cost savings of $240,000 per quarter.- Built domain expertise for the site, managing a team of 50+ engineers, individual contributors (ICs), architects, and managers; established the University of Ultrasound in Bangalore, connected engineers globally and drove mentorship programs resulted in significant improvement in the knowledge base and mindshare.

Highlights:- Successfully built a 40-member R&D and QA team from the ground up. Achieved the delivery of four software releases, demonstrating strong leadership and organizational skills.- Served as Senior R&D Manager for HP SW BTO Operations Center portfolio, focusing on Operations Management Server and Agents/L-Core. Successfully managed product maintenance patches, and hotfixes. Conducted regular assessments of process compliance, institutionalizing tool usage, and defining policies and guidelines.- Pioneered optimization of resources and time in the Data Center, prioritizing efficiency and effectiveness.- Implemented a robust consolidation of platforms, redefined product strategy and roadmap, and bolstered mindshare with key executives.- Headed a distributed team of Engineering Managers, Architects and Product Managers, overseeing a multi-million dollar run rate business with growth targets surpassing 25%.- Spearheaded development initiatives in various product groups, addressing User Experience, IDE Deployment, Continuous Integration, Test Automation, Unit Testing, and Jenkins Build Pipeline. Optimized the Build-to-Test Automation process for green field projects.- Revised, modularized and modernized outdated code bases, aligning them with modern development standards, achieving reduced operating costs and enhanced product functionality and stability.