Managed travel counselors and meeting managers in call center, onsites and virtual locations across multiple state locations. Responsible for conducting performance reviews, coaching & development, staffing and recruitment. Provided office/administrative support to direct reports to include but not limited to: office & equipment supply management, payroll processing and attendance tracking, scheduling meetings and coordinating travel arrangements, preparing and processing corporate card expense reports, maintaining databases/spreadsheets/records/files and supporting ad-hoc projects as assigned. Extensive client relationship building to include new implementations during account acquistions and opening of new offices. Talent for mastering new product knowledge and presenting products and services in a clear and concise manner to clients, vendors, employees and all levels of management.Specialties: Broad based experience covering a full spectrum of office management, customer relations, account management,onboarding & offboarding, training specialist, database administration, document preparation, vendor relations, telecommunications and project/program support. Technical skills-Word, Excel, Powerpoint, Lotus Notes, DecisionSource, Salesforce, Microstragies, XMS, Ariba Buyer, Kenexa, Sabre GDS, Avaya ACD, Internet, Intranet.