Led a team of 4 project managers by providing support, training, setting goals, and improving internal processesRevised commission team processes to improve team throughput by emphasizing cross-training of team members, accurate estimating practices, enforcing proper ownership of tasks, and improving documentation

Defined scope and requirements and managed cross functional teams to complete all commission projects for 12 clients simultaneouslyManaged a multi-year commission plan redesign project for the company's second largest clientImproved relationships with multiple less satisfied clients to the point that the company was able to use each of them as a referenceImproved internal processes resulting in reduced re-work, increased client communication, and more accurate development estimatesCompleted gap analyses for two potential clients; scoped and documented the effort required to convert them to the company’s software system

Designed and developed a proof of concept document repository built on the SharePoint framework to be used by approximately 1000 customer service representatives in 8 countries, coordinated a 60 day beta test, and analyzed user feedback and test results against predefined success criteriaCreated a pair of tools used to track work requests and current project status and report on key metrics to project and senior leadershipDocumented over 200 processes covering 15 systems to be used by a global technical support teamDesigned and deployed new product training for cross-functional teams located in 3 countries

System owner for the largest revenue generating, customer facing system in the organization; responsible for production issue tracking, analysis, and resolution.

Defined the initial project scope of a global banking system to be used in 160 countries including developing request for proposal documents and coordinating response meetings with senior leaders and third party vendorsDefined project requirements for multiple modules of a global banking system by collaborating with subject matter experts, development, quality assurance, and project management teamsLed design sessions with technical and business teams to validate the completeness, feasibility, and priority of system and design requirementsProduced all types of requirements documents needed by technical teams during implementationDesigned and implemented a change request process that managed almost 700 change requests over a 2-year periodWorked with consultants from Deloitte Consulting to reach project milestonesWorked with legal counsel and finance department representatives to define security and process workflows for a workflow and document management systemCollaborated with team members to assess and revamp tools and templates used for requirements gathering across the organizationActed as product manager for the first requirements management tool used in the organization (Rational Requisite Pro) including training system users and documenting best practicesDeveloped a SharePoint site used to track deliverables for a project team of more than 70 people

Assisted in the design and roadmapping of a global banking system to be used by over 25,000 branches in over 160 countriesWorked with consultants from Deloitte Consulting to reach project milestones.Reviewed consultant's deliverables to ensure qualityManaged the implementation of a new document repository for a global legal department including: Creating project plan Negotiating software and SOW contracts with an external vendor Working with the client to ensure that the project met their needsBuilt a SharePoint site used to manage and track deliverables for a project team of more than 70 people

Develop and execute test plans for new software and server configurationsCoordinate production server rollsCreate automated testing scripts

Interacting with vendors to find financial solutions for clientsResponsible for marketing and driving customer relationship managementInteracting with clients including managing loan applications, resolving concerns, and providing financial solutions

Assisted students in lab work and instruction for: Introduction to Information Technology Computer Architecture - C Advanced Web Design - HTML, CSS, JavaScript, PHP, Perl, JSP, and MySQL Introduction to Computer Science - C++ and Java