Bk Sathesh Email & Phone Number

Sydney, New South Wales, Australia

Supporting the organisation with various roles as a volunteer. Covering:- IT- Logistics- Hospitality- Audio/Visual- Security

Sydney, Australia

Same as what I was doing in Melbourne.

Mel

• Upgrade computers to Windows 10 operating system.• Use various methods to deploy depending on user scenario - in place or wipe and load• Schedule with users a time for upgrade. Work with Project Managers of various sites to ensure smooth migration takes place for all sites• Migrated all sites single handedly in VIC. Mostly onsite migrations• Offered a role in Sydney to assist with the migration project. • Deploy applications for users via SCCM• Basic AD tasks, such as password reset, providing user access to groups• Develop and provide users with documentation on doing upgrades by themselves.• Assist users over phone, Skype and Remote Assist to carry out successful migrations.• Assist users with day to day issues on applications, system or network issues.

Abbottsford, Victoria

• Part of the O365 migration team from on premise Microsoft servers to O365.• Providing day to day desktop support• Assisting users with Active Directory password reset and group memberships• Standardizing machines to the latest build using SCCM.• Assist users with Skype for business setup and desk phone configuration• Assist users with surface hub and polycom video conferencing system.• Assist users who have migrated from Exchange in premise to cloud with their setup on devices as well mobile phones.• Asset tracking and expiring of hardware devices in the network.

Melbourne, Australia

• Provide Technical Support on day to day basis for end users. Such as servers, desktop, MFP machines, mobile technology - Local and remote.• Coordinate and setup BKA website. Work with a group of volunteers to achieve the set objectives. Trained and a Joomla Certified Administrator (2017). Familiar with basic html and CSS.• Present projects and advise Board of Directors and Members of the region on IT strategies• Develop a website marketing strategy, support and development of Internet Technologies• Work with users on their requirements and identify cloud solutions most appropriate for the organisation. Currently working on migrating Australia domain from Google Apps to O365• Built a basic Intranet on Sharepoint O365 with various levels of permissions (ACL). Migrate data from old intranet to Sharepoint O365.• Develop Event Management System and Email Subscription with Microsoft Dynamics O365• Mobile device management solutions on Microsoft Device Management (MDM)• Design, implement and support collaboration systems platforms and solutions.• Research and replace current web conferencing and webcasting system • Analyzing issues, researching and identifying long term solutions to reduce down time• Implement Disaster Recovery procedures.• Google APPS Migration Team lead. Migrated about 400 users.• Roll out, support and train users on Sharepoint, One Drive and other O365 apps/tools.• Liaise with vendors on technology related matters.

Melbourne, Australia

• Provide users with regular day to day support on their desktop systems (applications, operating systems)• Install, configure and setup new workstations at Flinders St station and site offices• Configure network printers in stations. This includes the MFP printers.• Setup, configure and troubleshoot Roster On devices.• Assist users with Mobile Phone and Tablet setup/issues.• Troubleshoot network issues. Assist with 3G/4G routers and configurations for site office.• Liaise with vendors when needed. Assist users with their Telstra sim setup, iPhone setup and iPad setup.• Work with L3 engineers to solve any server/application related issues.

Melbourne, Australia

• Patched over 400 MS Windows server vulnerabilities. Ranging from Operating System patches to Application Patches. Mainly working on JAVA, DG, Splunk, McAfee and Opsware. • Validated applications against their Management Console and sent emails/reports to Management as part of the regular reporting.• Troubleshoot applications that aren’t reporting to Management Console. Working with Firewall team on this.• Assisted MS Windows team in decommissioning several old and highly vulnerable servers.• Worked with various teams to obtain relevant information regarding server vulnerability and patching. Developed a patching schedule for Management’s benefit.• Worked under tight deadlines including rotating shift to meet Management requirements.• Took on Japan servers patching responsibility until their new staff was ready to manage it.• Researched applications that had to be upgraded and identified scripts/applications that could help with the application upgrade• Reduced from 90% vulnerabilities to 15% on servers in a period of 6 months

Richmond, Australia

Outsourced to GE Capital. A leading global financial organisation. Monitoring and providing 24x5 continuous support for the Datacentre located in Burnley. • Windows Server maintenance for physical and Virtual Servers 2000, 2003 and 2008 (Microsoft Patches/software installation, CHKDSK Operation, Hardware maintenance for Storage disks) using application Remote Desktop, VMware and VNC• Data restoration requests as a part of IT Infrastructure support for different users ensuring Service Level Agreements are met• Symantec Backup Operation for Windows and UNIX/LINUX Servers, Tape management• Managing Pure Disk Backups for Remote Sites • Assisting users on printer issues, DNS Modification requests and DHCP reservation requests• Organising third party vendors to carry out support issues. Coordinate access for GE Site’s local and remote• Patching of cisco switches to the visy patch panel establishing connection to physical DELL/HP based servers• Sitescope/Spectrum alerts, monitoring and responding by implementing solutions and escalating where necessary to the appropriate teams• Documentation - Preparation of monthly reports (Backup report, restore reports and space reports)• Providing Training to new Operators as a part of IT Infrastructure Support• Assisting users with Active Directory issues (Users, Groups, accesses)• Implementing Changes as a part of Windows and Operations Team upon approval from Change Management.

Richmond, Australia

A vendor based environment that provides turnkey IT Solutions to corporate clients.• Setup, Configure and administer Linux, Win2K3, Win2k8R2 and SBS2011 Virtual Machines using HyperV.• Manage servers in Data Centre, rack mounts, software patching and regular server backup’s. Analyze log files for system, application and security issues.• Physical to Virtual (P2V) Server migration• Manage, Support, Implement MS Exchange 2003, 2007 and 2010• Provide intermediate support to users with business applications – MS Office, MYOB, Remedy, Desktop Security applications• Maintain Firewall - create, modify and delete rules as required.• Provide Professional Consultation to clients via Remote and onsite. • Setup secured VPN’s, configured firewall and troubleshoot network related issues.• Perform intermediate hardware and software audits for clients and provide recommendations.• Ensure systems and network securities are not compromised.

A small team (50 staff) of independent Child Fostering Agency that places children with appropriate Foster Parents. Work closely with various Borough’s on child placement.• Analyse the current setup and propose a robust yet economical solution.• Setup File and Print server with a win2k3 domain server.• Eliminating manual tasks as much as possible by using existing applications. Eg: using MS Outlook and MS Excel macro’s to automate manual tasks• Implemented a Business Intelligence system to analyze the number of children from each borough. Information was gathered in Excel and presented it in graph form.• Upgrading and implementing a more stable financial solution that would help monitor petty cash expense and Foster Carers payments which take place fortnightly. MYOB was the preferred choice.• Carried out study towards a paperless office. Applied a systematic approach in rolling out the project.• Managing, motivating and inspiring creativity for a team of technical staff.

Singapore

Leading Swiss Bank that carries out its IT operations in Singapore. Responsible to look after servers, applications, connections and CA Autosys server for New York, London, Tokyo and Australia.• Primary contact for Unix Account issues.• Patch Unix systems, manage file systems, monitor performance and troubleshoot alerts from commercial and in-house monitoring tools.• System failure analysis and recovery plan. Ensuring the consistency and integrity of file systems and performance• Hardware/software configuration audit• Technical Troubleshooting and Management of faults across various time zones.• Attend Change Management Meetings to update Team Managers’, Divisional Managers and IT Director on the changes to be implemented and suggest new solutions to improve daily operations• Frequently exceeding SLA’s and awarded recognition from internal customers for consistently providing an efficient and timely response• Led the team in the handover of operations functionality from New York to Singapore. Created and managed 24x5 shift schedule; including day off’s and sick leave for staff• Generate reports on a monthly basis. Analyzed a number of issues raised on the same instance. Carried out Root Cause Analysis (RCA) with relevant teams. Application issues have reduced significantly. Significant performance improvement.• Led regular team discussions with management to address escalations, staff issues, service improvement plans (SIP’s)• Recognised for excellent communication skills between vendors, fellow staff, employer and members of the organisation across the globe• Identified as responsible staff for mentoring and training new technical staff