Kyle Messer Email & Phone Number

Melbourne, Fl, Us

Melbourne, Fl, Us

Arlington, Virginia, Us

Arlington, Virginia, Us

• Primarily provides first and second level support for the Global IT Infrastructure supporting 1500+ employees through the US and Sites abroad.• Install and configure computers, telephones, and other common technology/devices.• Receives and handles request for service, following agreed procedures.• Promptly allocates calls as appropriate.• Logs incidents and service requests and maintains relevant records.• Identifies and classifies incident types and service interruptions.• Records incidents cataloging them by symptom and resolution.• Assist team members on projects requiring multiple inputs and/or manual labor.• Coordinate with vendors and schedule visits for equipment maintenance and repair.• Facilitate annual “end of life cycle” replacement procedures.• Assist in management of software licensing.

Melbourne, Fl, Us

Zurich, Ch

• Apart of a successful team working to mass produce satellite structure panels using an industry revolutionizing process• Worked closely with Engineering department to determine root cause analyses while creating a more streamlined and efficient process for producing satellite panels• Program, set up and operate a 2D CNC machine for the trimming and milling of lightweight aluminium sandwich panels and placement of inserts using the Automated Potting Machine of RUAG (proprietary machine)• Able to follow all manufacturing procedures with an exacting degree of uniformity as needed for the manufacturing of lightweight sandwich panels according to RUAG process description• Train employees with varying machining experience in running daily operations of the APM Machining Room• Complete NDI inspection of bonded aluminium sandwich panels using ultrasonic inspection method• Run day to day operation of machining room, leading multiple shifts to obtain manufacturing goals and maintain asafe work environment

Falls Church, Va, Us

•Set up, operated and proved programs on a variety of equipment including; CNC Mill, CNC Lathe, manual mill/lathe and all other typical machine shop equipment• Performed a variety of manual operations such as milling, turning, cutting, drilling, taping, sawing, grinding and boring • Designed and fabricated custom tools, work holding and fixture solutions• Proficiently used a variety of measurement tools such as calipers, micrometers, dial indicators, bore gauges, and othercommon inspection tools• Read engineering prints while proficiently interpreted GD&T

Charlotte, North Carolina, Us

• Performed duties for a utility company where damaged equipment was billed to 3rd parties; successfully recouped $1.75m• Contracted various 3rd parties for damage (new construction, drivers, fence builders, cable, water, county employees) • Engaged monthly with over the phone and via email with over 300 customers, contractors and employees to ensure all concerns were met• Prioritized and multi-tasked to timely create and complete over 500 work requests monthly• Designed scope of work plot maps for pole, pedestals, transformers, underground cable replacement and repair jobs; coordinate with Schedulers to meet customers requests• Communicated with Engineers, Construction & Maintenance, Linemen, Troublemen and Work Management Specialists to ensure correct materials and labor are used

Charlotte, North Carolina, Us

• Responsible for the day to day operations of the Operations Center; performed as Liaison during large storm outages, streamlined processes and assigned crews to outage areas• Supervised the maintenance of the Winter Garden and Clermont Operation Centers; placed repair tickets to adhere to all OSHA/Safety regulations and environmental protocols• Supported 3 field supervisors to allow them to stay in the field; entered employee notes / observations in the computer, managed the communication with crews and purchased work supplies as needed• Organized team safety meetings; secured the conference room, AV equipment and greeted speakers

Lake Buena Vista, Florida, Us

• Resolved face to face and over the phone Guest concerns through strong listening and verbal skills• Created itineraries for Guest vacations by making dining reservations, special tours and suggested activities for families• Resolved issues for guests on their phone application My Disney Experience; developed a vast knowledge of the program

Lake Buena Vista, Florida, Us

• Ran high volume ticket sales events using strong critical thinking and problem solving skills• Led over 25 groups of Cast members with 20 participates at offsite locations to showcase the Four Key Basics (safety, courtesy, efficiency & show) in a non-Disney environment• Determined staffing levels and guest flow by analyzing will call orders• Responsible for the large ticket sales (over 400) and distributed the tickets to specific events

Lake Buena Vista, Florida, Us

• Responded professionally to all guest concerns using all available resources • Collaborated with multiple levels of management, peers and other lines of businesses to ensure a seamless guest experience• Reinforced safety and efficiency issues by ensuring operating guidelines were followed by frontline Cast Members • Worked closely with Deployment Department for proper staffing levels for operational needs• Developed and facilitated a 2 hour backstage tour of Spaceship Earth with 20 participants

Lake Buena Vista, Florida, Us

• Trained over 80 employees on various attractions (Spaceship Earth, The Seas, Nemo & Friends, Rock n Roller Coaster, the Twilight Zone, Beauty & the Beast) for audience and parade control• Strengthened the attraction training process as a member of the Training Team updating operations and training guidelines• Partnered with Disney Imagineers and Engineers during the testing and adjustment phase of Toy Story Midway Mania• Maintained a professional and courteous attitude during challenging situations; such as height requirements and show cancellations

Atlanta, Ga, Us

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Computer Numerically Controlled (Cnc) Machinist Technology/Cnc Machinist