Brian Leroux Email and Phone Number
As an accomplished leader with over a decade of experience leading teams and driving success in banking, fintech, and financial investments, I specialize in building high-performing teams and fostering a positive, inclusive culture. My leadership style blends empathy, vision, and a commitment to empowering both clients and team members. Having managed teams that executed over 100,000 digital interactions annually and facilitated $65 million in borrowing, I thrive on delivering exceptional customer experiences and driving business growth.I bring a passion for innovation, team empowerment, and strategic operations (and even FUN) to every role I take on. My background in collaborating with cross-functional teams to enhance digital platforms aligns with companies that value transformational products and experiences. Whether managing operational excellence or fostering community relationships, my goal is always to create environments where people can connect, grow, and thrive.Awarded multiple times for challenging the status quo and delivering outstanding results, I’m driven to make a meaningful impact. I’m eager to leverage my experience in leadership, community building, and strategic thinking to support the continued success and growth of the teams I lead.
Connect Partnership Group Ltd.
View- Website:
- theconnectgroup.ca
- Employees:
- 15
-
Partnerships ManagerConnect Partnership Group Ltd.Calgary, Ab, Ca -
Senior LeaderAtb Financial Nov 2021 - PresentCalgary, Alberta, CanadaManaged a team of underwriters to complete over $65 million of land secured applications annually for Client Care Acquisitions department while also managing a team responsible for over 100,000 interactions with clients annually. Coordinated the launch of platform enhancements, increasing digital sales lending volume by over 100% while enhancing customer satisfaction by working closely with partners and frontline team to ensure user-friendly interfaces and robust security measures tailored to the products were in place. Trained and maintained a top performing team that achieved top sales, retention and engagement in the department. Won the 2024 "Jen Ooms Spirit Award" for delivering great experiences, challenging the status quo and recognizing others while lifting them up. This was among 200 employees in the department, I’m the first and only leader to win the award. Collaborated with Risk and Fraud departments to develop, customize and adjust security measures for the digital space as well as mortgage underwriting. This resulted in consistent achievement of sales goals and falling within risk appetite. -
Sales Leader, Client Care VirtualAtb Financial May 2020 - Nov 2021Calgary, Alberta, CanadaFully hired and trained a team of 12 for the launch of our new proprietary onlinesales product as well as collaborating with partners to launch and upgrade ourchatbot/click to chat with human experience.Achieved a 25% increase in customer satisfaction scores over six months byimplementing data-driven training programs for a remote team using CRM tools,conversation transcripts and regular performance feedback (coaching)sessions.Partnered with numerous project managers and integration specialists in orderto both advance digital sales (by orders of magnitude) as well as meet legal andrisk requirements.For a full quarter in 2021, I acted as the sole sales manager in my departmentfor personnel reasons, covering 4 teams for sales application reviews as well ascoaching, hiring and termination decisions. I received recognition for completingthis task without allowing sales performance or client satisfaction or employeeengagement to dip through this transition. -
Leader, Sales AdviceAtb Financial Mar 2019 - May 2020Calgary, Alberta, CanadaTook over a phone sales team of 14 that was struggling with sales, clientsatisfaction and engagement. Increased team engagement 18% and ClientSatisfaction by 10% and sales performance by 15% in one quarter.Managed a temporary digital solution by working with project managers andaccepting 5 new team members responsible primarily with digital sales.Spearheaded email solution rolled out to .com to be serviced by my team inMarch 2020 that was needed as a result of Covid crisis volumes. -
Manager, Sales And ServiceAtb Financial Sep 2017 - Mar 2019Calgary, Alberta, CanadaReorganized Team Meetings and Coaching in order to increase teamconsistency and performance. Resulting in a productivity increase 20%+ as wellas an employee engagement score increase of 10%.Utilized change management and leadership skills to assist in absorbing adigital service team to a digital sales team. Achieved significant and consistenthigh employee engagement throughout this integration process.Accepted a temporary assignment for a quarter in 2019 to take over a serviceteam and assist with training as well as personnel changes. Team performance(productivity) increased 30% throughout this process. This was achievedthrough data analysis and clear, empathetic results based coaching. -
Retail Banking And Mortgage AdvisorAtb Financial Aug 2016 - Oct 2017Calgary, Alberta, CanadaFunded 12 million worth of mortgages in Q1 of 2017 through exceptional serviceand credit underwriting skills. Placing myself in the top 1% for revenueperformance in the organization.Won “Iron Roster” for exceptional sales performance for 2017, this is an awardgiven to under 5% of those eligible at ATB.Implemented numerous process improvement changes and ideas through membership inan employee action committee -
Financial AdvisorScotiabank Nov 2014 - Aug 2016Won "Best of the Best" award in 2015 for having the top retail sales in Calgary.Maintained a client book of 1200 at the branch and achieved top sales with asolid pipeline due to effective data driven customer outreach.Modeled and assisted new customer service/sales tools and provided technicalassistance for colleagues who struggled with the tools. -
Manager Customer ServiceScotiabank May 2012 - Nov 2014Increased Customer Satisfaction by 17% over 2 quarters through effective datadriven coaching and observation.Productivity increased 9% through data analysis and effective personnelmanagement. -
ConsultantScotiabank Mar 2010 - May 2012 -
Retail Banking OfficerScotiabank Mar 2008 - Feb 2010 -
Customer Service OfficerScotiabank Nov 2005 - Mar 2008
Brian Leroux Education Details
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Canadian Institute Of Financial PlanningRegistered Financial And Retirement Advisor -
Canadian Securities InstituteMutual Funds
Frequently Asked Questions about Brian Leroux
What company does Brian Leroux work for?
Brian Leroux works for Connect Partnership Group Ltd.
What is Brian Leroux's role at the current company?
Brian Leroux's current role is Partnerships Manager.
What schools did Brian Leroux attend?
Brian Leroux attended Canadian Institute Of Financial Planning, Canadian Securities Institute.
Who are Brian Leroux's colleagues?
Brian Leroux's colleagues are Louisa Pumilia.
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