Brian Leroux

Brian Leroux Email and Phone Number

Partnerships Manager @ Connect Partnership Group Ltd.
Calgary, AB, CA
Brian Leroux's Location
Calgary, Alberta, Canada, Canada
About Brian Leroux

As an accomplished leader with over a decade of experience leading teams and driving success in banking, fintech, and financial investments, I specialize in building high-performing teams and fostering a positive, inclusive culture. My leadership style blends empathy, vision, and a commitment to empowering both clients and team members. Having managed teams that executed over 100,000 digital interactions annually and facilitated $65 million in borrowing, I thrive on delivering exceptional customer experiences and driving business growth.I bring a passion for innovation, team empowerment, and strategic operations (and even FUN) to every role I take on. My background in collaborating with cross-functional teams to enhance digital platforms aligns with companies that value transformational products and experiences. Whether managing operational excellence or fostering community relationships, my goal is always to create environments where people can connect, grow, and thrive.Awarded multiple times for challenging the status quo and delivering outstanding results, I’m driven to make a meaningful impact. I’m eager to leverage my experience in leadership, community building, and strategic thinking to support the continued success and growth of the teams I lead.

Brian Leroux's Current Company Details
Connect Partnership Group Ltd.

Connect Partnership Group Ltd.

View
Partnerships Manager
Calgary, AB, CA
Employees:
15
Brian Leroux Work Experience Details
  • Connect Partnership Group Ltd.
    Partnerships Manager
    Connect Partnership Group Ltd.
    Calgary, Ab, Ca
  • Atb Financial
    Senior Leader
    Atb Financial Nov 2021 - Present
    Calgary, Alberta, Canada
    Managed a team of underwriters to complete over $65 million of land secured applications annually for Client Care Acquisitions department while also managing a team responsible for over 100,000 interactions with clients annually. Coordinated the launch of platform enhancements, increasing digital sales lending volume by over 100% while enhancing customer satisfaction by working closely with partners and frontline team to ensure user-friendly interfaces and robust security measures tailored to the products were in place. Trained and maintained a top performing team that achieved top sales, retention and engagement in the department. Won the 2024 "Jen Ooms Spirit Award" for delivering great experiences, challenging the status quo and recognizing others while lifting them up. This was among 200 employees in the department, I’m the first and only leader to win the award. Collaborated with Risk and Fraud departments to develop, customize and adjust security measures for the digital space as well as mortgage underwriting. This resulted in consistent achievement of sales goals and falling within risk appetite.
  • Atb Financial
    Sales Leader, Client Care Virtual
    Atb Financial May 2020 - Nov 2021
    Calgary, Alberta, Canada
    Fully hired and trained a team of 12 for the launch of our new proprietary onlinesales product as well as collaborating with partners to launch and upgrade ourchatbot/click to chat with human experience.Achieved a 25% increase in customer satisfaction scores over six months byimplementing data-driven training programs for a remote team using CRM tools,conversation transcripts and regular performance feedback (coaching)sessions.Partnered with numerous project managers and integration specialists in orderto both advance digital sales (by orders of magnitude) as well as meet legal andrisk requirements.For a full quarter in 2021, I acted as the sole sales manager in my departmentfor personnel reasons, covering 4 teams for sales application reviews as well ascoaching, hiring and termination decisions. I received recognition for completingthis task without allowing sales performance or client satisfaction or employeeengagement to dip through this transition.
  • Atb Financial
    Leader, Sales Advice
    Atb Financial Mar 2019 - May 2020
    Calgary, Alberta, Canada
    Took over a phone sales team of 14 that was struggling with sales, clientsatisfaction and engagement. Increased team engagement 18% and ClientSatisfaction by 10% and sales performance by 15% in one quarter.Managed a temporary digital solution by working with project managers andaccepting 5 new team members responsible primarily with digital sales.Spearheaded email solution rolled out to .com to be serviced by my team inMarch 2020 that was needed as a result of Covid crisis volumes.
  • Atb Financial
    Manager, Sales And Service
    Atb Financial Sep 2017 - Mar 2019
    Calgary, Alberta, Canada
    Reorganized Team Meetings and Coaching in order to increase teamconsistency and performance. Resulting in a productivity increase 20%+ as wellas an employee engagement score increase of 10%.Utilized change management and leadership skills to assist in absorbing adigital service team to a digital sales team. Achieved significant and consistenthigh employee engagement throughout this integration process.Accepted a temporary assignment for a quarter in 2019 to take over a serviceteam and assist with training as well as personnel changes. Team performance(productivity) increased 30% throughout this process. This was achievedthrough data analysis and clear, empathetic results based coaching.
  • Atb Financial
    Retail Banking And Mortgage Advisor
    Atb Financial Aug 2016 - Oct 2017
    Calgary, Alberta, Canada
    Funded 12 million worth of mortgages in Q1 of 2017 through exceptional serviceand credit underwriting skills. Placing myself in the top 1% for revenueperformance in the organization.Won “Iron Roster” for exceptional sales performance for 2017, this is an awardgiven to under 5% of those eligible at ATB.Implemented numerous process improvement changes and ideas through membership inan employee action committee
  • Scotiabank
    Financial Advisor
    Scotiabank Nov 2014 - Aug 2016
    Won "Best of the Best" award in 2015 for having the top retail sales in Calgary.Maintained a client book of 1200 at the branch and achieved top sales with asolid pipeline due to effective data driven customer outreach.Modeled and assisted new customer service/sales tools and provided technicalassistance for colleagues who struggled with the tools.
  • Scotiabank
    Manager Customer Service
    Scotiabank May 2012 - Nov 2014
    Increased Customer Satisfaction by 17% over 2 quarters through effective datadriven coaching and observation.Productivity increased 9% through data analysis and effective personnelmanagement.
  • Scotiabank
    Consultant
    Scotiabank Mar 2010 - May 2012
  • Scotiabank
    Retail Banking Officer
    Scotiabank Mar 2008 - Feb 2010
  • Scotiabank
    Customer Service Officer
    Scotiabank Nov 2005 - Mar 2008

Brian Leroux Education Details

  • Canadian Institute Of Financial Planning
    Canadian Institute Of Financial Planning
    Registered Financial And Retirement Advisor
  • Canadian Securities Institute
    Canadian Securities Institute
    Mutual Funds

Frequently Asked Questions about Brian Leroux

What company does Brian Leroux work for?

Brian Leroux works for Connect Partnership Group Ltd.

What is Brian Leroux's role at the current company?

Brian Leroux's current role is Partnerships Manager.

What schools did Brian Leroux attend?

Brian Leroux attended Canadian Institute Of Financial Planning, Canadian Securities Institute.

Who are Brian Leroux's colleagues?

Brian Leroux's colleagues are Louisa Pumilia.

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