Brian Leroux Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Managed a team of underwriters to complete over $65 million of land secured applications annually for Client Care Acquisitions department while also managing a team responsible for over 100,000 interactions with clients annually. Coordinated the launch of platform enhancements, increasing digital sales lending volume by over 100% while enhancing customer.

Calgary, Alberta, Canada

Fully hired and trained a team of 12 for the launch of our new proprietary onlinesales product as well as collaborating with partners to launch and upgrade ourchatbot/click to chat with human experience.Achieved a 25% increase in customer satisfaction scores over six months byimplementing data-driven training programs for a remote team using CRM.

Calgary, Alberta, Canada

Took over a phone sales team of 14 that was struggling with sales, clientsatisfaction and engagement. Increased team engagement 18% and ClientSatisfaction by 10% and sales performance by 15% in one quarter.Managed a temporary digital solution by working with project managers andaccepting 5 new team members responsible primarily with digital.

Calgary, Alberta, Canada

Reorganized Team Meetings and Coaching in order to increase teamconsistency and performance. Resulting in a productivity increase 20%+ as wellas an employee engagement score increase of 10%.Utilized change management and leadership skills to assist in absorbing adigital service team to a digital sales team. Achieved significant and consistenthigh employee.

Calgary, Alberta, Canada

Funded 12 million worth of mortgages in Q1 of 2017 through exceptional serviceand credit underwriting skills. Placing myself in the top 1% for revenueperformance in the organization.Won “Iron Roster” for exceptional sales performance for 2017, this is an awardgiven to under 5% of those eligible at ATB.Implemented numerous process improvement changes and.

Won "Best of the Best" award in 2015 for having the top retail sales in Calgary.Maintained a client book of 1200 at the branch and achieved top sales with asolid pipeline due to effective data driven customer outreach.Modeled and assisted new customer service/sales tools and provided technicalassistance for colleagues who struggled with the tools.

Increased Customer Satisfaction by 17% over 2 quarters through effective datadriven coaching and observation.Productivity increased 9% through data analysis and effective personnelmanagement.

Registered Financial And Retirement Advisor

Investment Funds In Canada, Mutual Funds