Yuri Blackburn Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Currently supervising seven library employees at a small metropolitan branch. I am responsible for the oversight of staff performance, scheduling, and outreach coordination. I work closely with my staff, library administration, and our Friends group to provide services, programs, and activities that will attract and captivate our community. We assist customers with the use of public devices such as computers, printers, and copier/scanner.

Jacksonville, Florida Area

Supervised up to 6 staff members, both full- and part-time. Performed collection management duties such as weeding, shifting, and oversight of catch-up ordering for customer interest. Acted as the 'person in charge' in the branch manager's absence, Observed and reported issues with the facility and the customers, and engaged with the community via outreach efforts.

Jacksonville, Florida Area

Jacksonville Public Library

Jacksonville, Florida Area

Instruct library patrons and staff members in computers; including, but not limited to, the library's downloadable materials, databases, and Microsoft Office products. Develop new programs and classes based on customer demographics and responses to surveys. Recommend materials and new technology to support the library's place in the digital world. Assigns, monitors, and reviews the work of volunteers.

Jacksonville, Florida, United States

Perform reference interviews (in person, online, or via telephone) to assist patrons with research assignments, Manage assigned sections of the library's collection by weeding annually and suggesting purchases as needed, Manage part-time pages (shelvers), Teen Services Coordinator -- plan and implement programs for young adults, Create book displays.

Jacksonville, Florida, United States

Perform customer service tasks -- checking in/out materials to patrons, filling hold requests, contacting customers regarding their hold requests, collecting money for library fines or fees.

Review medical claims to determine if benefits were overpaid, Contact (telephone, letter) members/providers regarding overpayments from Aetna, Respond (telephone, letter, email) to inquiries inside/outside the organization for overpayments. Created employee instruction manual for the Overpayment System during the transition from Prudential Healthcare to Aetna, and trained fellow overpayment analysts in the use of the Aetna Overpayment System (OPS).

Jacksonville, Florida Area

Processed medical insurance claims, which involved using a specialized claim payment system internal to PHC. Reviewed high-dollar hospital claims and referred them for negotiation. Reviewed medical necessity codes and approved or denied based on insurance policy guidelines. Later, as a recalculation specialist, received requests from the customer service department for claims that had been over- or underpaid and reprocessed them accordingly. Customer service via telephone was provided… Show more Processed medical insurance claims, which involved using a specialized claim payment system internal to PHC. Reviewed high-dollar hospital claims and referred them for negotiation. Reviewed medical necessity codes and approved or denied based on insurance policy guidelines. Later, as a recalculation specialist, received requests from the customer service department for claims that had been over- or underpaid and reprocessed them accordingly. Customer service via telephone was provided internally (other departments) and externally (customers and providers). Show less

Master’S Degree, Library And Information Science

Bachelor Of Arts, Psychology

Activities and Societies: FAMU Gospel Choir

Certification, Court Reporting/Court Reporter