Jordan Black work email
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Software Account Services Professional with proven track record across multiple roles in building internal and external relationships, developing XM program vision and roadmaps, and executing account strategy. ► A founding member of Qualtrics' DC based Federal team impacting 3.5x revenue growth of the business over three years and increase from 12 to 65 locally based employees. ► Closed largest deal in Qualtrics DoD history creating our first 7 figure Defense Account. ► Attended Q-Club (President's Club) as top performer in Customer Success.
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ConsultantBain & CompanyNew York, Ny, Us -
Marketing ConsultantFirst Atlantic Federal Credit Union Aug 2024 - PresentEatontown, New Jersey, United States -
Summer AssociateBain & Company Jun 2023 - Aug 2023Boston, Massachusetts, United States
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Mba ConsultantTata Digital Mar 2023 - Apr 2023Mumbai, Maharashtra, India -
Enterprise Account Executive - Us NavyQualtrics Mar 2022 - Sep 2022Washington Dc-Baltimore AreaSales Executive supporting US Navy across the entire Qualtrics Product Suite► 195% quota attainment -
Senior Customer Success Consultant, FederalQualtrics Oct 2021 - Aug 2022Washington, District Of Columbia, United StatesDriving the maturity and growth of Department of Defense and Aerospace and Defense business unit ► Supported XM maturity and Qualtrics adoption across a $6.2m book of business resulting in a 97.92% renewal rate (113.7% attainment, Rank: 3/94) and $6.1m in expansion (815% attainment, Rank: 2/94)► Engaged with senior leadership at the world's largest A&D organizations to build an initial XM framework and secure organizational alignment around key outcomes XM supports
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Customer Success Consultant, FederalQualtrics Jul 2019 - Oct 2021New York City Metropolitan AreaOwned customer relationships driving program maturity and value realization of the Qualtrics platform► Through consultative engagements across Qualtrics’ Federal customers, delivered $1.3m in new business (266% attainment) and a 97.68% renewal rate (107.4% attainment) on a $4.3m book of business resulting in a 177% Net Retention Rate (Rank: 1/54)► Collaborated with the US Census Bureau on the launch of the Census Household Pulse providing mission critical data to the Covid-19 Presidential Task Force and various Cabinet Level Agencies launching the program in 4 weeks compared to a typical launch time of 12-18 months
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Enterprise Program Support, North America Team LeadQualtrics Jan 2019 - Jul 2019Greater Salt Lake City AreaCo-founded Enterprise Program Support team creating an intermediate ongoing Enterprise Services Support Offering► Owned the support relationship to include product configuration and product escalations for six multi-billion dollar companies contributing to 99% renewal and 125% expansion across accounts
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Product SpecialistQualtrics Jul 2018 - Jan 2019Greater Salt Lake City AreaWorked as a technical support representative supporting Enterprise clients in leveraging Qualtrics software► Delivered nearly 2000 client interactions (Rank: 1/91) while maintaining a 4.88/5 CSAT (Rank: 5/91) ►Revamped candidate experience program for potential product specialists driving a 20% increase in acceptance rate to above 65% with over 50 new hires across a five month period
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Varsity Student Athlete - Men'S SoccerFordham University Aug 2014 - Dec 2017Bronx, NyGoalkeeper for the Fordham Ram Varsity Soccer Team► 2017 NCAA Tournament Elite 8 ► 2014 & 2016 A10 Tournament Champions ► 3x NCAA Tournament Qualifiers -
Operations InternEd&F Man Capital Markets Jun 2017 - Aug 2017Greater New York City Area -
Account Services InternXaxis Jun 2016 - Aug 2016New York, New York
Jordan Black Skills
Jordan Black Education Details
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Master Of Business Administration - Mba
Frequently Asked Questions about Jordan Black
What company does Jordan Black work for?
Jordan Black works for Bain & Company
What is Jordan Black's role at the current company?
Jordan Black's current role is Consultant.
What is Jordan Black's email address?
Jordan Black's email address is jo****@****ain.com
What schools did Jordan Black attend?
Jordan Black attended University Of Michigan - Stephen M. Ross School Of Business, Universidad Torcuato Di Tella, Stockholm School Of Economics, Fordham Gabelli School Of Business.
What skills is Jordan Black known for?
Jordan Black has skills like Microsoft Office, Social Media, Bloomberg Terminal, Leadership, Creative Problem Solving, Python.
Who are Jordan Black's colleagues?
Jordan Black's colleagues are Guibert Vandenbrouck, Jasmine Aggarwal, Peh Qi Hui, Min Park, Kaitlyn O'neill, Nicholas Osborn, P. Sai Sai P. Sai Sai.
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Jordan Black
Salt Lake City, Ut -
Jordan Black
Senior Vice President, Private Wealth Advisor, Senior Portfolio Management Director At Morgan Stanley.New York City Metropolitan Area3yahoo.com, morganstanleypwm.com, morganstanley.com -
3polyone.com, apple.com, 53.com -
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