Robin Black Email & Phone Number

For nearly a decade, I have led successful healthcare searches for organizations across the nation. With both sales and customer service in my background, I bring many years of healthcare recruiting experience developing excellent relationships with my clients and candidates. I am successful in my career because I have a strong work ethic, energetic, dependable, detail oriented, honest and care about every placement.By concentrating my energy on all aspects of the healthcare industry, it enables me to assist you with any and all positions. I have worked with community hospitals to the largest healthcare systems effectively matching candidates with clients. If you haven’t worked with me before, I know I need to earn your trust. Message me today to see what I can do for you!Representative Client/Candidate Searches:Neuropsychologist | Sterile Processing/OR Materials Manager | Director of Nursing Surgical Services | Director of Case Management | All Allied Health | Director or Engineering | Director of Materials Management | Controller | Audiologist | Director of Bariatric Services | Assistant Nurse Manager | Manager of Budget, Reimbursement & Decision Support | Organization Development Director | Materials Management Director | Coding Manager& Supervisor

As VP & Sr. Executive Healthcare Recruiter of our Springfield office, I enjoyed my ability to enhance the healthcare community with specialized staff. I led successful searches across the nation, East coast, Carolinas and GA. I have recruited across virtually all disciplines in healthcare. I also relocated individuals from NM to PA, from IL to SC and from UT back to their home town in PA. I’ve even placed candidates in facilities in their own back yard. Successful searches and placements include: Audiologist, Director of Surgical Services, PT, OT, SLP, Dir. of Bariatric Services, Coding Mgr. & Supervisor, Engineering Dir., Med-Surg ICU Asst. Nurse Manager, Dir. of Nursing, Neuropsychologist, Sterile Processing/OR Mat’ls Manager, Organization Development Director, Financial Analyst, Materials Management Dir., Clinical Documentation Coding Liaison, Grant Writer,Manager of Budget, Reimbursement & Decision Support, Oracle DBA

Chicopee, Ma

Distributor of a wide array of products to a customer base consisting largely of convenience stores. As the Customer Service Manager, my responsibilities were to oversee the Customer Service Reps, making sure they were entering customer orders correctly and in a timely manner as well as correct any issues a customer may have with their received order whether it be to enter a credit and/or get the correct product to them as quickly as possible. I would also contact the Sales Rep in charge of the particular customer to make them aware so they can contact their customer to also eleviate any issues.As the Administrative Assistant to the Owner, I would type various letters, send bulk emails to sales reps as needed alerting them of upcoming meetings or in regards product information and/or changes. I also assisted with the organization of yearly trade shows, business trips; booking flights, car rentals and hotels.

South Hadley, Ma

Solely responsible for specific customer accounts, I worked closely with salespersons to assure customer satisfaction as well as communicated with customers via telephone, fax and email in a fast paced office environment entering all orders in a timely manner to assure prompt shipments and expedite when necessary.I processed salesperson or customer requests & inquiries including quotes, credits and remake orders and was responsible for updating any and all pricing spreadsheets pertaining to my customers with particular price exceptions.

Chicopee, Ma

Bay State Records Service Centers warehoused hospital patient records as well as lawyer client records to name a couple.I prioritized the daily functions and work flow of a fast paced office as well as assured that all orders received via fax, telephone, email and web server were entered, retrieved and delivered in a timely and efficient manner by the Customer Service Representatives; working closely with the warehouse to achieve this. I researched and resolved customer issues and concerns even if I needed to go to the warehouse myself and pull boxes to locate the correct records. Also, I trained new and existing employees to perform to the fullest of their ability, and disciplined staff as needed.If a driver was not available, I delivered STAT’s when necessary including over the weekends, after hours or assist with the regular daily deliveries.I took initiative to modify and implement all and new procedures to become more efficient and more productive.Another part of my duties were to generate monthly billing and supplemental reports and to credit customer accounts as necessary.

Holyoke, Ma

• Quoted to current and potential clients paper products and maintained accurate price lists• Entered and verified customer orders that were received via fax and telephone• Extensive interdepartmental contact throughout the company to expedite orders• Maintained contact with local and national sales persons to improve customer relations• Utilized superior customer service skills to create and maintain customer loyalty• Credited customer accounts when necessary and answered any and all customer inquiries• Aided in the improvement of the departments office policies and procedures