Andrzej Mula Email & Phone Number

Russian Federation

Teaching Advanced English and IELTS exam prep.

Worldwide

Offering a range of remote support services to clients including Diagnosis of desktop, application, networking and infrastructure issues, Troubleshooting PC’s, laptops and mobile devices, Providing 1st/2nd line support to clients, other responsibilities include but limited too supporting Windows XP/Vista/Windows 7/Windows 8.1, Office 2003/2007/2010, Windows Server, Small Business Server 2003/2008, Windows Essential server 2012, Active Directory management, Exchange 2003/2007, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations and troubleshooting ADSL issues.

Online

Conducted 1 to 1 class using the company’s platform of teaching materials. Classes ran for 30 minutes with students ranging from 7 -15.

Online

Using Microsoft Skype for Business to connect with students online, conducting lessons for no more than 4 people in the virtual classroom at a time. Usually the classes focus more on conversation and listening, but grammar, vocabulary, and reading are also part of the class. If classes finished quicker than usual I would upload further material of my own to teach phrasal verbs, idioms and collocations.

Ciénaga Magdalena, Colombia

Coordinator of English responsible for the creation of a complete training package to instruct local Colombian teachers how to teach in a Bi-lingual method. Prepare lesson plans for the school year. Teaching and assessing English to ESL students.

Adelaide, South Australia

Performed software and server support (Windows 2000/2003/2008 servers) for various clients across the general CBD of Adelaide. Assisted with critical system outages, software upgrades, and capacity planning. Coordinated with business executives, software experts, help desks to resolve issues in a timely fashion. Support tasks involved work with Hewlett Packard servers, financial planning software and various specific software packages used by clients. Specialty enterprise software included Symantec, Trend Antivirus and Acronis products for backup and recovery options.

Adelaide, South Australia

Performed software and server support (Windows 2000/2003/2008 servers) for various clients across the general CBD of Adelaide. Assisted with critical system outages, software upgrades, and capacity planning. Coordinated with business executives, software experts, help desks to resolve issue in a timely fashion. Support tasks involved work with both name brand servers and generic built servers offering more challenges, also updating client specific software on a regular basis. Specialty enterprise software included Symantec, Sophos Antivirus and Acronis products for backup and recovery options.

Panorama Tafe, South Australia

Worked on contract for 3 years as Technical and Further Education college lecturer for students wanting a Diploma in Information Technology. I was responsible for teaching Certificate III classes involving introductory software applications and installation, responsible for assignment grading, class review sessions, and one-on-one student meetings.

Adelaide, South Australia

Maintained the curriculum networks for the school systems whilst assisting in the daily administration of the backend office systems. Performed upgrades when budgets allowed and maintained software upgrades and releases. Created images for mass deployment to a number of computers with latest educational software allowing for systems to be ready for all levels of education training. Assisted students and teachers with basic computer usage. Performed and regularly tested backup jobs to confirm recovery options.

Adelaide, South Australia

Primary technical contact for critical issues for numerous clients. Served as lead over a team of six analysts located in other states. Tasks included resolving technical failures in a timely manner, automating application monitoring tools, and providing technical expertise for application upgrades. Prepared technical training and process documentation for team, to aid with day-to-day support issues.

Tesol, Teaching English As A Second Or Foreign Language/Esl Language Instructor, A+

Diploma Of Information Technology, System, Networking, And Lan/Wan Management/Manager, A+

Studies focused in installation and management of complex ICT networks, Plan, implement and test enterprise communication solutions.

Matriculation, Regular/General High School/Secondary Diploma Program

5 long years learning while the mind dreamed about the future!