Designed and implemented a ServiceNow ticketing system to assist in the process of vetting new smartphone app requests. The system helps manage 1600+ annual requests coming from all over the world that need to be vetted by multiple teams from a variety disciplines.Designed new system architecture to help the MDM system better accommodate the regional needs of teams using smart phones in over 100 countriesLead the vision and strategy within a cross functional team that manages the both the hardware and software needs for a hybrid BYOD and corporate owned smart phone program for teams spread in over 100 countries Performed user research to understand the needs and concerns with current technology training materials to build a roadmap to improve training materials and resources for customers with varying levels of technology skills. Analyzed data to make decisions about MDM environment transition needs Instrumental in condensing a 15 month worldwide implementation plan into 3 months to roll out smart phones to over 200 units in over 75 countries to adapt to COVID-19 lock downs

Ranked in the top 10 nationally for sales solution metrics.Preformed regular training, coaching, and mentoring of a sales team of over 70 people.Ability to discuss and present technical solutions with both technically minded and not technically minded customers.

Preformed market research on what digital and traditional marketing methods worked within the constituency.Worked with 3rd party vendors to design literature, website, and other promotional items. Ran most of the Solicitor Generals social media platforms including designing imagining for his pagesNegotiated with the central office the need to move from a localized database to a mobile cloud based system. This led to our office beta testing a new system that was rolled out to all 87 offices around the provinceResponsible for designing and implementing campaigns to reach out to the Solicitor General local electorate Planned many large local events to help promote the image of the Solicitor General

I worked with clients to understand their business needs to help develop and evolve their online presence. This included the development of online content and campaigns on YouTube, Facebook, Twitter, Tumbler, Google+, Blogger etc by implementing the most up to date marketing and PR techniques.

Worked with Constituents who came into our office with concerns. Reached out to community leaders about different concerns. Helped plan and coordinate a municipal, provincial, federal government community outreach event.