Blade Wilkinson Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

- Provide world class customer service by acting as a customer advocate with a focus on setting a positive and supportive tone with end users. - React and respond to tickets and alerts to ensure maximum possible service availability and performance. - Accept support requests via multiple contact methods (phone, ticket (email/portal), chat, etc. - Provide Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity. - Update ticket notes and customer communications in a timely / accurate fashion. - Troubleshoot and resolve incidents and/or escalate as required with support vendors and RKON senior support engineers. - Fulfill IT related requests per defined processes including computer deployment/staging activities. - Perform incident triage and resolution including updating related fields such as priority, category, and other tracking/reporting data. - Facilitate workflows and queue management of tickets/service requests to meet or exceed defined service level expectations and other performance indicators. - Reference, follow and provide feedback on documented knowledge articles to provide consistent solutions. - Work within Microsoft 365 and on prem Active Directory – access management, mailbox management, computer/device management. - Provide support for Microsoft office applications across operating systems and web/desktop versions including basic “how to” questions. - Support mobile device configuration, mobile device management (MDM), provisioning, and support. - Perform access management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets. - Complete assigned administrative/client projects (i.e. testing and other project related tasks).

Mccall, Idaho, United States

- Trained technicians on diagnosing plumbing and electrical problems on hot tubs, including leaks, circuit board failures (using a multimeter), high- and low-voltage wiring and connection problems, heater issues, pump failures, etc. - Trained on repairing hot tubs and electrical components, including replacing broken pipes, disassembling and repairing pumps, replacing pumps, replacing heaters and heater elements, splicing and repairing low voltage wires, replacing high voltage circuit boards, sanding and painting wooden exteriors, etc. - Led a campaign to improve standard operating procedures, resulting in an increase from 60 to over 220 weekly service clients in 18 months, without the need to hire more employees.- Maintained a flawless record of 5 star google reviews, growing from 5 to over 100 reviews in 18 months.- Lead the hot tub delivery team in transporting and installing hot tubs and swim spas through difficult terrain and in precarious situations with no injuries or damage to customer property.

Eagle, Idaho, United States

- Managed construction of 12 custom homes, ranging in value from $1.5 – 8 million build cost.- Created and monitored a detailed, organized, and unique budget for each project, ensuring that every penny was accounted for, and changes were documented and communicated to the client ahead of time.- Communicated with the client during each stage of the project, including job site meetings, calls, emails, and text messages.- Coordinated with city officials, architects, designers, subcontractors, suppliers, and clients to ensure each project was built according to building codes, plans, specifications, and client expectations.- Managed the schedules of over 100 subcontractors and employees every day, while coordinating with suppliers to deliver the correct amount of material at the correct time.- Resolved daily disputes between subcontractors, clients, city officials, and suppliers.

Boise, Idaho, United States

- Owned and operated a handyman and remodeling business, learning quickly how to run a business and succeed in the construction industry.- Managed all aspects of the business, including marketing, finances, operations, and quality control.- Developed a loyal client base through the consistent delivery of reliable services and exceeding customer expectations.- Cultivated a reputation for honesty, integrity, and ethical conduct, building trust and credibility within my community.

Meridian, Idaho, United States

- Started by cleaning trash on job sites, before being promoted to a management role after 1 month.- Facilitated in the construction of around 30 semi-custom homes and 10 small apartment buildings. - Directed the warranty department, including processing, scheduling, and quality control of all warranty claims. - Developed strong relationships with clients both during and after the build process, several of which I remain in contact with several years later.