Beth Laforme Email & Phone Number

Home-based bakery specializing in cupcakes for all occasions.

• Managed 130+ midsize to large clients (~$2.6MM) in the K12 Education space.
• Implemented and onboarded new accounts, generated leads for upsells, and renewed client accounts.
• Guided clients on best practices for program usage to achieve maximum ROI.
• Worked with district and campus contacts to create tailored success plans with defined goals and metrics for the school year.
• Led monthly and quarterly reviews to examine usage trends, identify blockers, and make recommendations for course corrections throughout the school year.
• Trained administrators on how to effectively use the Admin Tool and Rosetta Stone program.

• Managed a major Enterprise client account to include multiple monthly reports, daily group updates, monthly license updates, and other ad hoc reports.
• Supported learners and administrators globally with questions regarding program and products, including Global LT partner program.
• Added new recruiters and companion licenses to sites as needed.
• Planned and participated in weekly meetings with client Vendor Advisor; participated in bi-weekly integration meetings and other technical meetings as necessary.
• Provided support for invoicing issues.

Remote

• Managed over 560,000 global client accounts for past due payments, account questions, purchases and policy clarifications. Created FAQs for customer quick reference.
• Worked with clients to determine learning needs and goals and made recommendations for appropriate programs to purchase (and upsell opportunities) via phone call, email, live chat and ticket inquiries.
• Reported monthly metrics and daily customer service metrics.
• Provided technical and navigational support across 6 client membership sites.
• Partnered with technical team to address platform issues, and sales team for product launches.
• Communicated client feedback to improve future program launches.

Assisted Kindergarten teacher with classroom activities, including helping students with math and reading.

Graduated from Medical Transcription Editor course.

Remote Employee

• Provided direct oversight of vendor relationships and brokered training solutions totaling over $20MM.
• Program Manager for GlobalEnglish online language learning program. Results included volume discounts (over $1.5 million saved), increased efficiencies/ROI (over $10 million in productivity savings), and significant.
• Directed 15 world-wide regional administrators with program marketing, user issues (supported 6500 users) and reporting.
• Oversaw critical milestones/deliverables for vendor agreements including performance, contract reviews, extensions, renewals, renegotiations and modifications.
• Identified opportunities for growth with vendors.
• Evaluated programs and made process improvements to increase effectiveness and efficiency.

Falls Church, VA And Remote Employee

• Hand selected as 1 of only 30 team members from global staff for highly sensitive forensic accounting investigation team.
• Identified and implemented process improvements and best practices for new reporting methods.
• Planned, developed, delivered, measured and reported learning and development activities and performed comprehensive analysis (including ROI) on monthly, quarterly and year-end training data for over 90,000 global.
• Analyzed results of Employee Engagement survey of 90,000 employees and presented findings and recommendations to senior management.

Reston, VA And Falls Church, VA

• Evaluated the effectiveness of reporting methods and made recommendations to senior management for improvement to eliminate problem areas.
• Designed, developed and conducted train-the-trainer sessions in multiple field offices.
• Served as Project Manager for vendor evaluation and led selection team for online learning programs.
• Provided operational and customer support to 5,000 users on 2 separate software vendor platforms.
• Prepared proposal for procurement of $1 million third-party vendor training.

Bs, Business Administration

Activities and Societies: Delta Sigma Pi

Mba