Jaskaran Bawa Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Service Designer embedded within the Group Formats team; working on iconic Australian brands - Dan Murphy’s, BWS, alongside other group-wide initiatives.Achievements: • Operationalised and standardised the Dan Murphy’s Cellar concept using Service and Experience Design methods• Developed and implemented initiatives leading to a sizeable uptick in key metrics - VoC, VoT, NPS, Revenue - nationally across the Dan Murphy’s store network• Achieved considerable savings in the annual store renewal budget for using insights from customer experience research • Co-designed the future of workplaces and hybrid working for Endeavour Group staff Australia-wide

Melbourne, Victoria, Australia

Service Design Lead in the Insights and Innovation team at not-for-profit specialising in workplace mental health and wellbeing.Achievements:• Facilitated design sprints with subject matter experts and other key stakeholders to quickly develop and deliver solutions fulfilling emergent needs during the 2019-20 summer bushfire crisis and the early disruptions caused by the Covid-19 pandemic• Designed, produced, and implemented online edition of the annual Indicators of a Thriving Workplace Report, and accompanying consulting based product• Led effort to to create, codify, and embed an Evaluation Framework within the business

Melbourne, Australia

Ongoing short term contracts to provide capacity on various projects. Performed project based tasks including:• Built wireframes, prototypes, user flows, and other design artefacts • Facilitated user testing and workshops with the end clients• Conducted research and synthesised insights• Produced project outcome documentation

Melbourne, Australia

On contract for Paper GiantExperience Designer (UI/UX) contracted to work with client and studio team to revamp ticketing experience at iconic museum in Tasmania. Achievements :• Conducted various research activities including panels, workshops, and guerilla research to elicit user and stakeholder needs • Iteratively designed a new ticketing system in close consultation with the client stakeholders to solidify MONA’s unique business needs into cohesive user experiences.• Created high fidelity wireframes and accompanying experience documentation for MONA’s in-house team to bring to life

Melbourne, Australia

Working in Payments and Transaction Services (On Contract from HCL Australia)

Melbourne, Australia

Independent Design Consulting for Small Businesses: (UI/UX/CX/Strategic/Service)- User tested and provided feedback and improvements for eCommerce website- Redesign of information architecture for web and mobile apps- Consulted early stage start up on User Centred Design, and Strategic Design decisions- Redesign of a small business' service offering and reduce time investment for a core user group - Redesigned and tested an eCommerce website to reduce cognitive load on end user- Design Branding and Guidelines for businesses- Design responsive websites for businesses Achievements- Set up and organised IT services for small business reducing paper usage by ~90%- Managed social media profiles, and media strategy for small business to increase engagement by 400% Software/Technologies Used: Adobe Illustrator; Adobe Photoshop; Adobe Muse; Adobe Dreamweaver; Adobe Experience Design; Adobe Premiere Pro; HTML/CSS; Android Studio; Sketch; Unity Game Engine; inVision; Balsamiq

Melbourne, Australia

Worked at Promotional Events for successful delivery of promotional collateral and rides for various clients notable among which were:- ANZ Bank at the Australian Open 2016, 2017- Coates Hire at the F1 Grand Prix 2016- Vic Roads

Melbourne, Australia

Student Researcher prototyping on Tangible Interactive Artifacts for studio unit based projects with support from the Lab. Technologies Used: Arduino; Raspberry Pi; 3D Printing; Unity Game Engine; Android Studio; MEMS Sensors; Touch Designer; Adobe Flash and AS3; Virtual Reality (Occulus Rift, Google cardboard, HTC Vive); VVVVAreas of Research:- Mediated Interaction in Public Spaces- Urban Spaces and Public Policy - Healthcare for Future Living - Interactions in Virtual Reality EnvironmentsInternational Tangible Interaction Design Lab is a s a partnership between Monash University, Tsinghua University (China) and Tokyo Zokei University (Japan) initiated in 2010. The main focus of this international-scaled collaboration is to explore design-based applications and investigate how new technologies will inform and contribute to design practice, research and education in each country.

Melbourne, Australia

Crazy Camel Fundraising helps schools with fundraising efforts by using artwork produced by students to create personalised stationery. Worked mostly on artwork collection, printing, binding, and factory logistics. Coordinated with other workstations to ensure timely completion of orders for delivery. Worked during the Christmas rush period and excellent performance resulted in being hired for a second season.

Melbourne, Australia

Worked as event crew for various events through a 15 month period notable among which were:- Melbourne Food and Wine Festival 2015 (Various Events)- Melbourne Food and Wine Festival 2016 (Various Events) - Pink Lady Match 2016

Chandigarh Area, India

- Planned and Delivered Soft Skills and Business Communications courses at a regional university. - Improved student retention for non core academic courses by 75% - Lesson Planning and Delivery of training for Standardised Tests (SAT, GRE)- Planning of Quantitative Assessment lessons for Bank examinations- Trained students for English Language tests with 90% of students improving scores. (IELTS, TOEFL)

Bengaluru Area, India

Worked with the Propulsion Systems team at the Aircraft Research and Development Center on the HTT-40 project (Hindustan Turbo Trainer). A Basic Trainer Aircraft (BTA) for the Indian Air Force (IAF). - Helped design and mathematically model the throttle actuation- Human Factors Design of the Throttle system in the cockpit - Ergonomic design of the Throttle Lever in the cockpit- Some hands on training in testing of Avionics in MIG jetsI worked in the initial design and scoping stage of the turbo trainer project. The HTT-40 aircraft had it's first flight on 31st May 2016 and it's first public flight on 17th June 2016. (See Wikipedia Page link below)

Manipal, Karnataka, India

Part of the Outgoing Exchange (OGX) team for the first Local Committee of AIESEC Manipal University.

Master Of Interaction Design, Design Technology

Diploma, Project Management

Bachelor Of Engineering (B.E.), Aeronautical/Aerospace Engineering Technology/Technician

Activities and Societies: Founding Member of the Student Entrepreneurship Cell (SEC) of Manipal University Technology and Business.

Cbse Ssc: Physics, Chemistry, Math, English Literature, High School/Secondary Diplomas And Certificates

Activities and Societies: Declamation and Debate Team; Quiz Team

Icse Ssc, High School/Secondary Diplomas And Certificates

Activities and Societies: Declamation and Debate Team; Quiz Team; Drama and Stage; Youth Science Congress (all: 2004-'06)