I am an experienced business operations and organizational transformation leader that collaborates with business leaders and their front-line employees to:• align organizational capabilities with business strategies• develop change strategies to unlock the business value of new processes and technology• lead and deliver change initiatives to achieve business case benefits• develop and nurture change management capabilities within individuals and groups.I focus on how to help my clients execute their strategies and achieve their goals by enabling their organizations and people to perform at their best. My areas of expertise include:• Operating Model Development• Organization Design• Business Process Design• Change Strategy Development• Stakeholder Communication• Leadership and Sponsor Development• Learning Design and Development• Change Readiness Assessment• Knowledge Management• Performance Management• People Analytics• Design Thinking MethodsI have spent most of my career working with North American electric, gas, and water utility companies. I have delivered business transformation and organizational change management solutions for customer contact, billing, credit, field operations, smart metering and corporate services functions related to the implementation of:• Customer Information and Billing Systems• Advanced Metering Infrastructure solutions• Work and Asset Management Systems• ERP solutions• Contact Center OperationsI have been engaged in the growth and progression of the business process and organizational change management discipline as part of Accenture’s change management practice, a change management leader with other consulting firms, and an independent consultant. I enjoy the challenge of helping client leaders and employees design and implement tailored and innovative solutions that enable desired business change and outcomes.