Blaine Maher Email & Phone Number

Garland, Texas, United States

Coordinates projects with branch OPS teams across the country to ensure efficient order execution, delivery and install process.Enters and manages unit orders with Renovation Field Manager and/or on-site personnel.Responsible for entering, inspecting and maintaining renovation templates & schedules.Provides Sales and Project support.Created project tracker that now allows visibility to pertinent information on all orders and projects.Coaches new team members on software use and SOP, both virtually and in-person.Maintains fabrication, special orders and renovation delivery calendar.Proficient in utilizing Epicor Prophet 21.Briefs leadership on project status, backorder management, vendor ETA through presentations and solves problems as needed.

Dallas-Fort Worth Metroplex

Oversaw the complete satisfaction of over 200 customers at an Active Living 55+ Community.Lead on-site sales & facilities teams, driving average closing ratios to 35% and customer satisfaction to a high of 96%.Generated and processed customer applications as well as contract renewals while monitoring resident correspondence and feedback.Organized and managed resident events.Collaborated with Operations managers to grow resident retention in the area and increase sales.Increased community occupancy to 94% during COVID-19.Recipient of the 2020 AAGD Sapphire Award for Senior Housing Property of the Year.

Grand Prairie, Texas, United States

Assisted in the successful completion of multi-family apartment community renovation projects while monitoring quality control of work performed.Managed order & install of building materials and unit packs, controlling cost in accordance to budget.Coordinated project with third party contractors, property management team, vendors and tenants.Utilized Excel project tracker to ensure completion of scope of work and accuracy of unit turns.

Mckinney, Texas, United States

Processed applications and maintained confidentiality while handling sensitive information.Provided client facing customer service via phone, email, SMS texting, hand written letters and in-person visits.Addressed customer concerns and complaints while implementing strategies to boost customer satisfaction.Maintained an average community occupancy level of 96%.Met and exceeded goals by implementing strategic sales practices that included using my organizational, communication and interpersonal skills.