Blaine S. Redden Email & Phone Number

I have extensive experience as a people leader. I've performed in a supervisory and managerial capacity for over 10 years. I am highly competent, reliable, accountable and decisive. I'm an excellent motivator and love working with people. One of my specialties is employee engagement using tactics such as team and individual recognition for achievements, gamification, real time feedback and devising incentive proposals for top performers that consistently go the extra mile. My operational experience utilizing Microsoft applications is exemplary (Word, Excel, PowerPoint, Access, Viso, Outlook and Lync). I own my decisions and I'm 100% accountable for my direct reports. My presentation, public speaking skills and ability to facilitate to large audiences is exceptional. Harnessing Six Sigma methodologies allowed for a more enriched approach toward improving our processes with the use of FMEA's, SME's, Fish Bones, Process Mapping, Flow Charts and utilizing Mini Tab. I'm also escrow certified and an expert in mortgage customer service and customer service soft skills. With my Work Force Management background and my close relationship with the Work Force team as a trainer, supervisor and manager, I have become considerably acquainted with two excellent programs known as IEX and Symon for staffing, scheduling, forecasting, capacity planning, real time analysis, adherence reporting and capturing relevant facts and data. Additionally, I'm the former lead trainer and manager for our Training, Quality and Process Improvement team (TQPI). Under my direction, we expanded our development of NICE and Cisco Unified Intelligence Reporting which proved substantially successful in allowing us to record all inbound calls, proactively identify critical areas for improvement and optimize our methods for addressing and correcting client concerns. In addition, we standardized our procedures for reviewing and responding to CFPB complaints.

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  Operations Supervisor, Trainer, Work Force Management, Training/Quality Supervisor, Project Manager

  Corelogic

  May 2008 - Apr 2017 - Westlake, Tx

  Responsible for new hire training with class sizes upwards of 20 participants. Huge proponent of Process Improvement influenced through Six Sigma Training. Answerable for Capacity Planning & Budgeting, Workforce Management, Forecasting, Staffing, Talent & Asset Management, Quality Assurance, Overseeing and Managing day-to-day operations, conducting and leading client conferences, interviewing new hires, selecting new hire candidates, facilitating internal operations meetings, growth and development (for upper management, middle management and entry level supervisors and managers). Highly Practiced in Employee Engagement, Gamification Tactics, Career Progression, Salary Planning and Resume Revision for my Direct Reports. Accountable for the Facilitation of Client Calibrations & Meetings.