I split my time between handling all internal infrastructure and desktop support, as well as I am part of our private cloud infrastructure team. I build accounts for various systems, deploy PCs, Macs and servers (both virtual and physical when needed) into our internal and private cloud. I administer our anti-virus solution Carbon Black as well as our Zabbix monitoring tool for 90% of the company. I am also the IT buyer for internal and miscellaneous purchases within our environment.

· Responsible for the setup, troubleshooting and daily maintenance of the companies 20+ physical server head office environment, Cisco switching network, Cisco firewall, Cisco wireless access points, Dell Workstations and Laptops, as well as Mac OSX workstations laptops, and other Apple related smartphones in tablets. In Toronto (head office) and remotely in the California office, London Office, Munich office and variously other remote users world wide· Maintains IT budget for North America also responsible for all IT purchasing in North America· Currently responsible for maintaining BES Server for critical support blackberry· Assisted in the design and deployment of new Cisco firewall and switching networks· Responsible for deploying hosted Windows environments in the company hosted solution· Head of the companies social committee, and assisted in its creation· Successfully virtualized half of the companies physical server fleet, saving the company thousands of dollars a year· Maintained companies Exchange 2010 server, deployed companies main domain controller, set up server monitoring using Zabbix, setup Radius using Cisco 1262N access points, maintained VM and file sharing servers, deployed companies NAS and handles all backups.· Handles support to machine ratio currently at 100-1

Provides escalated onsite workstation and server support for various small, medium and large companies in Greater Toronto AreaWorking with various brands of workstations (Dell, HP/Compaq, Lenovo, EMachine, clones etc), and a few MacsWorked with Citrix Xen and VMWare Server to virtualize various physical servers, including deployment projectsWorked with Blackberry Enterprise Server in a hosted or in house solutionProvides support on Blackberry devices, spam filtering partnership program (Borderware), Small Business Servers, Active Directory networks, Symantec Backup Systems, Trend Micro Antivirus, Symantec Antivirus, Group Policy editing, Citrix environments, Multi-switch environments, Wireless technology (including RADIUS server and Proxium APs), Bluetooth technology, Exchange Servers, various windows platforms, ISA Servers, Server 2000, 2003 and 2008, cabling, VPNs, Ironkey Encrypted USB Drives, various multifunctional devices and multiple in-house and legacy application associated to each individual companyMember of a large IT team that works well with each other to improve personal skill sets and meet our SLAsWas fully responsible and completed in full a Virtual Server rollout using ESXi (VMWare), 3 Virtual Servers (DC, BES 5.0 Express and SEP), Juniper Firewall and various Windows 7 clientsWas lead on an office 2007 upgrade project across a corporate network spanning 125 machines and 5 physical locations via GPOWas lead on 2 public Windows 7 internet cafe deployments which required significant lockdown GPO’s and steady state programs.

Provided tourniquet support for various small, medium and large companies in the downtown coreProvides workstation and server support, including troubleshooting, consulting, purchasing, upgrades and rebuildingWorking with various brands of workstations (Dell, HP/Compaq, EMachine, clones etc), and a few MacsBuilt companies Helpdesk system (Issuetrak) and maintains it’s IIS server, SQL database and administrative functionalityBuilt an administrated Blackberry Professional Servers for various clientsProvides support on Blackberry devices, spam filtering partnership program (MXLogic), Small Business Servers, Active Directory networks, Symantec Backup Systems, McAfee Antivirus, Symantec Antivirus, Group Policy editing, Citrix environments, Multi-switch environments, Wireless technology, Bluetooth technology, Exchange Servers, various windows platforms, Server 2000, 2003 and 2008, cabling, various multifunctional devices and multiple in-house and legacy application associated to each individual companyMember of a small close knit team that relies heavily on each other to complete our objectives and meet out SLAs

Only IT resource for Canadian Operations (40 users)Fully responsible for all hardware and software support within the office (50 PC/Laptops, 5 Servers, 30 printers, 3 switches, MPLS), IT purchases and budget, all new server, PC and laptop setups (Server 2003 and XP), cabling, switches and network drop functionality, maintaining wireless system, toner recycling, offsite tape storage, server backups, security card software / server, Nortel Phone software / server, maintaining Active Directory functionality for the office (including setting up new users) as well as setting up and troubleshooting Blackberry devices with the corporate BES serverProficient in the Remedy Service Queue system, Lotus Notes, Sametime, Dell Hardware (PCs, Servers and Printers), HP Hardware (Printers), Zebra Label PrintersSpyware and temporary file management scans were preformed regularlyHealth Checks were preformed monthly on all machinesUpgraded RAM in all machines in companyAdded corporate structure and hardware standards, to help speed up and streamline supportTrained office, plant and sales staff in various systems, programs and computer methodologyImplemented offsite tape storage program to facilitate a disaster recovery situationCreated inventories of all equipment in order to manage outdated system replacementCreated vendor relationships that allowed for discounted equipment purchases

Fully responsible for all hardware and Microsoft related software support for 10+ Windows NT Servers and Windows 2003 Active Directory Domain Controllers at all levels of support, virus protection from coast to coast via Symantec System Centre Control and client 8.01, and on two occasions inoculated company virus breakoutsTrained in IBM Tivoli Storage Manager for backups, and responsible in a backup role for it's nightly operation for Over 40 Head Office ServersShared responsibility for over 70 related NT Server, Windows 2000 Server and domains across CanadaProvided Windows XP Professional desktop support for over 100 users and indirectly responsible for over 900 other users nation wide at all levels of supportMicrosoft Outlook application support, HP printer installation and support and all connectivity related issues that arise, with knowledge in all basic Windows protocols. Managed daily monitoring of the file share servers and folders, and performed various hardware replacements and driver fixesMigrated 1800 mailboxes from Exchange 5.5 to Exchange 2003Migrated 1500 users from Windows 95 to Windows XPTransitioned 400 client employees from 40 offices to our systems without incident

Hands on courses in computer hardware, applied internet technology, system diagnostics, local area network installation and maintenance, data communication techniques and network administrative tasks

Promoted 4 times in 5 years, the; Responsible for all aspects of training and staff development for 200+ individuals, which resulted in a perfect safety recordUtilized resourceful solutions at all park attractions to maintain efficient operationsConsistently operated the park within labour budgets as a senior member of a team of 3 managersProvided exceptional customer service to the park's guests and employees, which resulted in numerous guest and crew complements, recommendations and awardsProduced effective results under pressure when rides went down, by effectively working with maintenance staff to correct any technical issues, as well as ensuring the guests safety and level of enjoyment were never compromised.Effectively administered advanced corrective action and performance appraisals, resulting in high employee motivation and retention.