Blair Macdonald Email & Phone Number

Coventry, England, United Kingdom

 Promoted internally to become the Process Owner for Service Request Management after a year and half of working in a permanent capacity with Cadent. Took the lead in driving improvements within Service Request Management, resulting in reduced fulfilment times, improved SLA performance, and more business processes supported with workflows from new.

Coventry, England, United Kingdom

 After 2 years working as a contractor through FDM, I was the only one of my cohort to be brought on as a permanent employee, reflecting the positive impact I made on the company with my work in that time. The role was split between responsibility for reporting activities and business analysis work for the department. Achieved the ITIL v4 Foundation.

Coventry, England, United Kingdom

 Member of the PMO team on SAP implementation programme (BOTP) responsible for modernising the SAP systems for Finance, Supply Chain, and HR, as well as upgrading the ERP system to SAP S4/HANA. Responsible for the creation and maintenance of the Programme Resource Tracker, used to forecast resource cost for the programme and track the actuals coming.

Coventry, England, United Kingdom

 Member of PMO team on large-scale IS transformation programme (Kinetic) responsible for completely detaching all IS systems following separation from National Grid, whilst simultaneously migrating them to the AWS Cloud service. Facilitation of Programme Manager Board meetings, the outcomes of which went to the executive level. Responsible for the.

Inverkeithing, Scotland, United Kingdom

 Completed 2 months professional training on both Business Analysis and Project Support functions.  Training also included advanced modules on the complete Microsoft Office suite of applications, with particular focus on Excel, Word, Project & Visio. Earned the PRINCE2 Foundation qualification. Contracted out to Cadent for an initial 12 months, before.

Edinburgh, United Kingdom

 Juggling full-time honors-year university study with organising engaging promotional events on campus to inform people about the opportunities available with Teach First. Focus on innovation and creativity when planning and running events in order to maximise interest and engagement. This approach resulted in our team surpassing the previous record for.

Edinburgh, United Kingdom

 Serving customers at a specialist whisky bar over the Edinburgh Fringe Festival. Building a deeper knowledge of whisky to provide the best possible customer experience. Drive sales and meet targets through excellent customer service and working effectively with other members of the bar team.

Edinburgh, United Kingdom

 Carrying out official Naval Reserve duties as an Officer Cadet of the Edinburgh Universities Royal Naval Unit. Solid timekeeping and punctuality to duties. Maintaining high standards of uniform, conduct, and discipline. Actively participating in building a strong community of people. Quickly learning and utilising technical skills whilst on.

Master’S Degree, Geography, 2:1

Activities and Societies: - Edinburgh Universities Royal Naval Reserve Unit (URNU) - Edinburgh University Teach First Brand Manager Team.

High School, All A'S

Key achievements include: - Straight A's in all exams over Standard Grades, Highers, and Advanced Highers. - Awarded Dux for best overall.