Brainstorm and implement creative event concepts and themesConsult with customers to determine objectives and requirements for eventsEvaluate and select service providers and vendors according to customer requirementsCoordinate schedules and timelines for eventsManage event logistics and operationsDesign and develop event themes and decorations and favors including, but not limited to desserts, toppers, clothing, tables, backdrops, playlists, entertainmentManage and grow social media presence and following through Instagram, Facebook and TikTok advertising

Developed creative and innovative activities and crafts to stimulate children and nurture and expand their love for learningOrganized, decorated and stocked a fun and interactive classroom creating an environment conducive to learning and that helped children feel safeDeveloped daily, weekly and monthly lesson plans and materials to meet interests and learning styles of young childrenApplied play-based strategies to provide diverse approaches to learningEducated students in foundational concepts such as shapes, numbers, and lettersManaged classroom activities including lessons, play, breaks and mealsEstablished and enforced rules and behavior requirements for children in classroom settings and addressed any behavioral or learning concerns with parents and preschool managementEstablished positive communication with parents through daily conversation and formal conferencesIntegrated special needs children in a respectful and productive mannerSanitized toys and play equipment each day to maintain safety and cleanliness

Managed staff of 13+ employees, ensuring compliance with all sales policies and technical proceduresSuccessfully led sales team (New Business Sales Consultant, Membership Sales Consultant and Myself) to accrue minimum of $300,000 in monthly revenue increasing sales year over year by 5% in 9 yearsManaged P&L resulting in 10% increase in profit margin over 9 years by increasing sales and reducing overhead costsSourced, recruited and made hiring decisions to ensure adequate staffing for center operationsManaged facility and maintained proper inventory levelsManaged accounts receivable and conducted payrollConducted all onboarding, new hire orientation and trainingFacilitated continuous sales training, providing constant feedback and evaluations on employee performance for continued developmentMaximized our service model delivering the UCE (the Ultimate Client Experience)Maintained accuracy of all paperwork and data entryManaged calendarManaged all staff and customer service issues and escalationsDesigned, developed and delivered sales, technical, marketing, customer service, and client training seminars to individuals and groupsLed team meetings to coach, motivate and improve staff performance and satisfactionConducted needs analyses and evaluationsImplemented new training courses after assessing corporate data and identifying employee weaknessesAnalyzed team performance and identified opportunities for additional trainingContributed to reductions in employee turnover by revamping training programsMentored new hires, resulting in stronger staff development and increased productivity

Promoted from Dispatcher to Floating Dispatcher due to strong work ethic and multi-tasking abilitiesMonitored communication between technicians and managersAnswered incoming calls and emails from customers and service departments handling escalated issuesAssisted with calendar maintenance and call center staffing

Answered incoming messages and calls from technicians, customers and managersManaged technicians calendars and routesManaged customer escalationsMonitored technicians' routes giving customers continuous status updates

Handled 1st level recruitingConducted interviews and made hiring decisionsConducted onboarding process and orientationPerformed all initial trainings, advance trainings, client briefings and coaching sessions creating and updating training documents as neededProcessed all new hire paperworkSupervised call center staff of up to 45 fundraisers during first weeks of employment and tracked performance handling disciplinary action as neededAssisted in soliciting funds for non-profit organizations, political candidates and groups