The Center for Creative Leadership (CCL®) is a top-ranked, global provider of executive education that accelerates strategy and business results by unlocking the leadership potential of individuals and organizations. Founded in 1970, CCL offers an array of research-based programs, products and services for leaders at all levels. Ranked among the world’s Top 10 providers of executive education by Businessweek and the Financial Times, CCL is headquartered in Greensboro, NC, with offices in Colorado Springs, CO; San Diego, CA; Brussels, Belgium; Moscow, Russia; Singapore; Gurgaon, India; Addis Ababa, Ethiopia; Johannesburg, South Africa; and Shanghai, China.• Leads the effort to improve operational excellence for CCL. • Leads effort to define, measure, analyze, improve and control the operational processes of CCL. • Lead the education and implementation of a data-driven improvement cycle that is used for improving, optimizing and stabilizing business processes and designs. • Lead the evaluation, selection and global implementation of new Enterprise Resource Planning (ERP) technology. (Microsoft Dynamics365 – Finance & Operations, Customer Experience, Event Manager)

Charles Aris Inc. (CAI) is an international executive search firm that has fulfilled corporate recruiting needs since 1969. Charles Aris Inc. knows how to quickly identify and deliver world-class leaders who are qualified, available and interested in enhancing your organization. Clients choose and return to Charles Aris for our expertise, execution, focus on cultural fit and pinpoint deliverables. That's why Charles Aris is trusted by organizations around the world, from Fortune 500 companies and private equity firms to start-ups.As a Practice Leader at Charles Aris Inc., I work in our firm's Engineering & Operations practice specializing in the Aerospace & Defense industry.

• Led claims operations with responsibility for 850+ onshore employees and 600+ offshore employees. Led operations including E&I Appeals and Grievances, Specialty Benefits (Dental/Vision) Appeals and Grievances, Inquiry Resolution Rework Unit, Specialty Operations (Accumulator Source of Truth functions), Employer and Individual (E&I) Member Rework Operations, TRACR (Check recovery operations), Interest Reduction Team, Rework Reduction Team, National Regional Mail Operations, and Network Repricing Operations.• Earned the 2012 UnitedHealthcare Innovation Award for leading the development of new productivity work tool that improved quality and reduced 75+ full time equivalents (FTEs).• Reduced $17M interest spend in one year – 1st leader in over 10 years to exceed goal on interest reduction.• Improved operational costs by $24M+ through process improvements, productivity improvements and rework reduction efforts.• Improved employee engagement scores from 61% positive rating to 82% positive rating with a 98% participation rate by improving the tools and training for employees while creating an environment of trust and value for all employees.• Managed claim operations for Employee and Individual (E&I), Medicare and Retirement (M&R) and Community and State (C&S) markets. Markets also included National Self-funded Accounts, Employer/Broker accounts and public sector accounts.

• Principal/Vice-President - USA Manufacturing and Wholesale Distribution practice specializing in the Aerospace & Defense, Automotive and Electrical & Industrial Products industries• Clients included Northrop Grumman, Lockheed Martin, BF Goodrich Aerostructures, CarSound Automotive, Reliable Automotive, TAC Americas and Flowserve.• Led efforts in sales and marketing, business development, supply chain management, manufacturing operations, inventory management, procurement, program/project management and finance with a team of 20 direct reports. • Profit and Loss (P&L) accountability for $20 million division. • Accountable for pre-sales support including product demonstrations, proposal creation, contract creation and contract negotiations. Accomplished the largest one-time contract sale in North America operations.• Implemented Enterprise Resource Planning (ERP) systems for 18 multi-million dollar, multi-national organizations.• Subject Matter Expert in manufacturing operations, master scheduling and forecasting, inventory management, cost accounting, production management, procurement, Lean Manufacturing and Six Sigma processes, sales and customer service.• Designed, led and implemented multiple custom software development projects.See additional skills and experiences in Accomplishments - Consulting Experience section below.

• During the last two years with Ferguson Enterprises led efforts in business process re-engineering and Enterprise Resource Planning (ERP) system evaluation and selection.• Developed a new shared services division to consolidate all purchasing into regional purchasing centers resulting in $10m savings.• Re-designed the material planning philosophy and processes for all material planning and management.• Multiple other roles and responsibilities with Ferguson Enterprises including Satellite Branch Manager for two years and Operations and Purchasing Manager for four years.