Media Buying SolutionsSoftware Management Solutions

AT&T Directv

Responsible for efficiently and effectively processing day to day customer requests, managing and maintaining client relations and retention. Maintaining healthy base of revenue generating accounts by creating a strong business to business relationship with the clients. Responding to inbound calls, email inquiries and escalations. Accurately and promptly update system on a daily basis with issues and outcomes. Achieving clients goal and objectives through excellent service and maximizing account value through upselling.  Reactivate inactive accounts by uncovering reasons of dissatisfaction and providing long term resolution. Retention  Protecting and keeping clients interests.  Documentation and general administration.

VXI Global Solutions offered me their financial account which is American Express. American Express is a global services company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success.I started of as a Relationship Care Representative and with my determination,passion and love for my work, I was able to fully understand the account. As a financial company with more than 10 types of brands its very important to understand the benefits and characters of each brand in order for us to make sure we identify the needs of our consumers and how we can extend or business with them. Having said that determination and love of passion is a must to ensure that we are meeting our customer needs. And because of my strong passion with what I do. I was able to perform and become one of the outstanding employees. From payments, disputes, balance reconciliation to extending customers business such as adding additional members, accepting promotions to getting an additional card for the customers. All of them has been a simple task for me and because of that I got a chance to step up the ladder from a relationship care professional to a Subject Matter Expert and was assigned to handle new hires that eventually became top performers.

of a team of 25 people for 3 quarters in card support center level and First Call Resolutions in claims about Disputes.Promoted through all levels of fraud line of business, starting from ‘fraud dialer’ who alerts customers about a potential fraud, ‘fraud transaction’ who verifies potential fraud and resolves card declines real time, ‘fraud identity’ who investigates account with potential identity risk and ‘Fraud account supervisor’ over the team resolving identity concerns, transaction concerns, card declines in real time, and reassigning claims from fraud to disputes.