Blair O'Reilly, Phr Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

Responsible for all HR functions. Experience with on-boarding, recruiting, employee relations, employee engagement, benefits and leave administration, worker’s compensation, conflict resolution, and project management. Earned PHR certification in July 2021.• Created and implemented new position specific new hire training. Created a more personalized approach that greatly helped to reduce team member turnover in the first 90 days by 20%.• Appointed and led a SALT committee to analyze customer feedback to improve processes and pinpoint training opportunities.• Collaborate with department leaders to create, develop, and manage training opportunities.• Utilized my Lean Six Sigma Green Belt training to conduct 2 projects so far that have resulted in a total cost savings of $50k.

Conrad Indianapolis

Led and managed a team of 50+ team members. Responsible for maintaining cleanliness and maintenance standards throughout the hotel, managing the in-house laundry facility, interviewing, hiring, and training new team members, employee engagement, managing finances, payroll and budgeting departmental expenses.• Led the housekeeping team to achieve 13 outstanding rankings during our Hilton Quality Assurance bi-annual audits. • Created and implemented a deep cleaning program for the hotel guest rooms and public spaces. Resulted in a 5% increase in guest survey scores YOY.• Under my direction, consistently achieved top 5 ranking within the Hilton Luxury Portfolio for guest room cleanliness and guest bathroom cleanliness.

Indianapolis, Indiana Area

Assisted the Housekeeping Director with leading and managing a team of 50+ team members. Responsible for inspecting guest rooms and public areas, creating daily assignments, creating schedules, payroll, and employee engagement.• Created incentive programs to motivate team members to earn self-inspector status. Resulted in cost savings by eliminating overtime hours for supervisory positions.• Implemented par level system to manage inventory. Resulted in $15k savings in the first year.• Implemented a weekend schedule rotation to create a better work/life balance for our team members.

Indianapolis, Indiana Area

 Helped to open the world’s largest JW Marriott with 1,005 rooms. Trained and developed employees on front desk systems and operations. Supervised a staff of over 40 people before and after hotel opened Responsible for monitoring employees and resolving any guest issues

Hilton Head Island, Sc

 Supervised and scheduled associates and maintenance to meet requirements. Responsible for cleanliness and upholding all associates to Marriott cleanliness standards Maintained a villa cleanliness score of 96% year to date for rooms within my building. Responsible for ordering and invoicing for the entire department including cleaning and guest supplies. Trained all new associates in the Marriott cleanliness standards. Created and organized a successful Lost and Found department for the resort

Hilton Head, Sc

-Answer guest calls and solve patron concerns or issues.-Responsible for pre-blocking or assigning rooms based on a specific set of criteria.-Maintained outstanding service scores for customer service.-Created and rolled out a property wide "Biggest Loser" Challenge for a health awareness project.

Indianapolis, Indiana Area

-responsible for supervising a staff of approximately 10 people.-set up banquet rooms according to BEO's.-work closely with the event management team to ensure each event was set up with exactly what the guest needed.

Hilton Head, Sc

-coordinated and planned activities for the patrons at the resort.-Planned and coordinated children's events like painting, crafts, games, and day camps.-planned and coordinated adult events such as sushi rolling classes, wine tours, and comedy club trips.