Blair Hay's Location
Upper Mount Gravatt, Queensland, Australia, Australia
Blair Hay's Contact Details
Blair Hay personal email
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About Blair Hay
I am a highly successful, passionate and innovative Senior Retail and Sales Pharmacy Leader offering over 30 years of Omnichannel International, State and Regional Senior Management experience in both Corporate and Franchise groups. I am a pharmacist with the majority of my experience being in Pharmacy Retail business and people development. I am a Pharmacist, Sales Person, Retail Leader, Trainer, Coach and Operator. I have a deep working knowledge and understanding of retail and heath care services having led profitable change and innovation across many diverse retail platforms and roles; Bricks and Mortar, On-line e-platform, Head Office, Category Management, Warehousing and Training.I have a stable proven track record of over-delivering KPIs and results and working within budgets and time frames.I am recognised for my ability to monitor, measure, analyse and communicate all elements of a business and by never accepting the 'status-quo', and always looking for 'a better way' I revel in being in the field using this information to challenge, lead, coach and support the teams to develop successful action plans leading to continuous improvement and Brand Compliance. (I have published professional CPD articles on The Importance of Monitoring and Measuring and action).I have taken many opportunities in diverse and specialist roles and in further education to grow my Customer and Team Focused career and my knowledge base to offer skills as a Leadership Coach, Business Analyst, Strategist, Sales Manager, Project Manager, Organisational Change Leader and Customer Experience and Selling Skills Coach, . Skills which have strengthened my ability to influence change and increase sales through capability growth and understanding.I enjoy new exciting challenges, and with my skill sets, unwavering perseverance, motivation, energy and enthusiasm, and with my desire never to be beaten I have taken on and succeeded with many difficult and new projects and existing business challenges where others have written them off as too difficult to change.I can work autonomously and also love sharing, contributing ideas and delivering as part of a team. I am a confident, capable and effective communicator with a personable and friendly nature. I possesses strong time-management and prioritisation skills and I am highly competent in computer skills. I have been a University Lecturer speaking on High Performing Teams, Leadership skills and Culture Change and I am, as my hobby, a qualified motivational Personal Trainer and Group Fitness Instructor.(See attachments).
Blair Hay's Current Company Details
Pharmacy
Retired...Passionate, Energetic Pharmacist | Innovative Senior Sales Leader | Retailer |Change Management Coach | Team Capability Developer | Leadership Coach|... but still Passionate and Innovative in everything I do..
Blair Hay Work Experience Details
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RetiredPharmacy Nov 2019 - Present
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Further Vet StudiesPersonal Development Jan 2020 - Jan 2021Brisbane, Queensland, AustraliaDuring 2020, I chose to update my expired VET training qualifications, and to complete the TAE 40116 Cert IV Qualification in Training and Assessment from scratch to keep my mind busy having recently retired.Previous roles clearly indicated that my strengths and the reasons for my success in previous roles was due to my natural leadership and people skills and my ability and desire to develop and grow the teams and team members to achieve their and their business' potential.
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Leadership And Retail Consultant, Community Pharmacy SpecialistSelf-Employed Nov 2019 - Nov 2020
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Business Development Manager Wizard Pharmacy (Sep16-Nov18) And Razor Business Services (Nov18-Nov19)Wizard Pharmacy Sep 2016 - Dec 2019Qld And Wa (Wizard), Eastern States Australia (Razor), Perf Review: ExcellentReporting to Chief Operations OfficerI was approached to fill this exciting multi-faceted role which engaged so many of my skill sets to: 1. Revitalise the Wizard Pharmacy Brand and its Teams through Leadership and Sales skills growth 2. Grow the Wizard Pharmacy Brand in Queensland3. Market Razor Group Services, Eastern States, Bookkeeping, Payroll, HealthPoint DIGITAL and Wizard Pharmacies.Key Achievements• Led and coached the Brand ‘Customer Experience Selling Skills’ and ‘Leadership’ change programs to the pharmacy leaders and their teams. Results: Increased leadership, increased team unity, increased customer experience (+15%) and increased sales and GP$. Aligned Mystery Shopper program to the above program.• Developed the Brand Monitoring and measuring, BI and Reporting tools across all People, Operational, Customer and Financial measures. Coached the leaders to identify and prioritise opportunities from the tools. Resulting in targeted KPIs, regular measures and greatly increased results across all elements of the business, of note increased sales, profits, cash flow and doubled 6CPA revenue, reduced SOH, the customer loyalty card uptake doubled immediately.• Opened 14 new Queensland Wizard Pharmacies over a 4-month period, training the teams to Brand Compliance standards and Operating procedures, supported the Wizard Brand HO into franchising, and later BDM to 14 Pharmacies in WA. • Major influence in the development and implementation of the Wizard e-com site, adding much eComm experience to the table from Pharmacy Direct management. Developed the customer journey through the web site;, site security; developed the delivery and store ‘click and collect’ SOPs.• Developed the Marketing and Sales Strategy for Razor Business Solutions and HealthPoint OOH Digital media sales, managed the CRM data integrity. -
National Business Development And Brand Development Manager (Chemplus Integration)Terry White Management Jul 2015 - Aug 2016NationalReporting to Executive National Franchise Development Manager, Reports 5Objectives:Determine, manage and lead the process of seamlessly integrating the Terry White Chemists' Merchandise and Marketing Strategies, Operating Procedures and Culture into 50 new TWCs, (merged ex-Chemplus pharmacies), within one year of the merger and develop individual store Business Plans to increase skills, customer experience and Sales.Train and develop the ex-Chemplus BDMs and Head Office teams in the Integration Process and the TWC Operating Processes and Procedures.Key Achievements• Built and Developed a High Performing Knowledgeable Implementation Team and integrated 50 Brand compliant and Brand knowledgeable stores and teams into the TWC Brand in the targeted year.• Increased sales through effective merchandising, marketing, process innovation and increased customer service skills.• Developed Business Plans for each pharmacy.• Effective and trusting business relationships build with the Pharmacy Owners and their teams, (customers) all understanding the merger journey ahead. • Determined through brainstorming and continual learning the merger action plan and operational procedures, resulting in the production of the ‘Merger Operations Manual’.• New store design and category layouts determined and agreed, hands-on full relays completed with TWC planograms, obsolescent stock identified to achieve range compliance. • Improved dispensary layouts to achieve increased 'flow', customer service and pharmacist availability. • Re-profiled the staffing levels to meet the operational requirements of adopting the TWC strategies and procedures to ensure an increased customer experience• Produced an Operations timetable, (Daily, Weekly, Monthly) to aid the stores with the new processes and ensure maximum customer satisfaction.• Produced, tested, communicated, trained and implemented to the pharmacies all the data and EFTPOS processes necessary to support the merger. -
National Bdm, Private Label And Global Sourcing Perf' Rev' Superior ContributorTerry White Management Nov 2014 - Jul 2015NationalReporting to General Manager Merchandise and Marketing, Reports 6 plus teamsObjectives, Appointed having monetised and sold Pharmacy Direct, and having seen the opportunities in Private Label to:Determine, implement and manage the structure, role changes and capabilities of a reduced size Private Label team, determining, communicating and coaching the accountabilities, responsibilities and processes to the new team.Integrate three Inventory and Storage Information Technology systems supporting the Global Importing and Distribution Business, in turn supporting the store sales and increasing customer experience.Determine and Introduce monitors and processes aligned to the new accountabilities to manage the stock holding and profitability of the business, to increase sales, profits, the effective sell through of dead stock.Key Achievements• Built a Higher Performing Merchandise and Marketing Team who through developed skills in Monitoring and measuring achieved an increased profitability and decreased Private Label stock holding.• Aligned and automated three separate IT data systems, introduced processes to update data to ensure an accurate and reliable and less expensive information source. • Improved the profitable buying, sourcing, shipping of Private Label products, domestically and globally • Increased profitability of Private Label, Introduced New Product Development and from stock data analysis processes arranged with the new accountability holders, a mass discontinuation of unprofitable lines. • Developed the essential link between Category Management and Finance. • Stock control, effective on-time ordering, and removal of dead stock • Successful contracts agreed to move Private Label stock into Distribution Centres and Third-Party Warehouses removing storage costs and better using warehouse space. • Implemented procedures and training plans to develop the Private Label teams, Category Managers and Finance Teams into their new accountabilities.
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National Brand Development Manager, Pharmacy Direct Online. Perf' Rev' Superior ContributorTerrywhite Chemmart Nov 2012 - Nov 2014Sydney, Australia And National E-ComReporting to: Chief Executive Officer Reports: Management Team of 8; Employees 50 ObjectivesAfter 11 years with Terry White Management as their Senior Regional Manager supporting and developing the Stores and the National Regional Management Team and after a high involvement in their Strategic Business Review, I took the Challenge to return to Store Leadership and Management, and to succeed where others had not and to • Turn around and greatly increase the profitability of their ‘Pharmacy Direct’ Business after 5 years of decreases; (Physical Warehouse Pharmacy, Online Pharmacy and Private Label Distribution Centre).• With the final goal of selling the business.Key Achievements: • Turned the business around profitability through building a very High Performing Focused Strong Leadership Team through new team structure, clear accountabilities, processes and monitors, increased involvement of the team, built direction, trust and effectiveness. • No previous Management Team had managed to stop the sales decreases. Introduced price competition-based Merchandise and Marketing Strategy incorporating an automated web price scraper and increased total sales by 20+%, and Co-op by 10% • Increased Monthly Operating Revenue by 24%; Reduced salary spend from 17% to 10% of Sales. A real success through Volume Sales increases, Cost Reduction and Warehouse Management. • Reduced stock holding by 25%, and continued to support the 20% increase in sales, warehouse management.• Updated the tired Pharmacy Direct Website to increase customer hits and sales.• Saved 20% on marketing budget and increased SEM ROI from 90% to 230%. • Introduced new freight contract to decrease freight costs by 25%, • Relayed the store and warehouse to increase sales productivity and in-so-doing increased online picking rate by 53% on same staff hours. • Negotiated with Unions, implemented the new Enterprise Business Award• Progressed the sale of the business, supporting the new owners.
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Strategic Business Development Review Team, Implementation Manager. Perf' Review: High ContributorTerry White Management Jul 2012 - Nov 2012Brisbane, AustraliaReporting to Corporate Development ManagerObjectivesWith the Strategic development review team to:To increase Customer and Store Team experiences in stores by sharing my previous Brand development skills, pharmacist and global pharmacy experience in the innovation of the new Terry White Chemists branding ‘Value Health’ and ‘Health Solutions’. Customer Experience Training, Space Guidance, Effective dispensary management, store layout and 'Pharmacist Upfront' availability.Work with the Category Business Managers to investigate the current retail skincare market.Work as an ‘operator’ to ensure all initiatives and strategies are aligned, effective and plausible in the pharmacies.As the Senior Regional Manager to write the processes and implement and launch the finalised strategy into the Brand through training and up-skilling the Regional Management team.Key Achievements: • Introduced the concept of, and produced for the 4 new format stores, the Category Space Allocation Grid, ‘SAG’, which based on category productivity is used to determine the profitable, ordered space allocation and increase of category planogram sizes dependent upon store size and customer demographics. • Managed individual Category Business Managers’ initiatives and strategies to retain store operational simplicity and affordability, e.g. Branding, Colours, same shelf stripping sizes, insert design, uniformity across the categories and stores. • Developed the store TWC ‘Value Health’ implementation pack and trained the implementation process to the Regional Management team for that team to implement in stores.• High involvement in the analysis of the current Australian skincare market, demands, demographics and availability used to develop the current skincare category strategy.
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Senior Regional Manager. Performance Review: High To Superior ContributorTerry White Management Sep 2001 - Nov 2012Based Queensland But Nationally As Needed Around AustraliaReporting to: General Manager OperationsResponsible for Regional Manager Induction and DevelopmentCustomer service and Brand support in groups of 20 pharmacies nationally Various TWM projects.Key Achievements:• Updated and Developed the TWC Regional Manager role from a checklist role to a support, development and coaching role learnt from previous experiences as Boots Area Manager and Boots Leadership Coach.• Developed and implemented key strategic and tactical initiatives to increase store team and customer experiences in the stores.• Completed many store refits, seeing the processes from initial design to completion; of note the new Value Health stores and new dispensary layouts and processes designed to increase dispensary flow, decrease wait time, and increase pharmacist availability: ultimately increasing the customer / patient experience• Supported Franchisees in business support, strategies, training and development.• Built Higher Performing Teams in stores resulting in increased overall business results, stability and future planning.• Management and Leadership competency development of Regional Management Team• Ensured the speedy implementation of National strategies.• Developed a process to monitor and measure the profitable private label sales which were previously not measured across the stores. • Increased completion rate of store compliance documentation from 50% of the stores to 100% of the stores, with compliance scores increasing from initial 70% to high 90%s. • Increased stock accuracy, system productivity and reduced back shop hours by training stores to use their EFTPOS system features effectively and correctly, understanding the databases, generating orders, rolling stocktakes etc. • Project: Simplified and increased the effectiveness of all communications from Head Office to Stores. This included frequency, style and relevance and involved coaching to improve individuals’ standards of communication.
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Change Management Consultant Leading The Boots The Chemist Culture Change Project, 'Project Pioneer'Boots Uk Jan 1997 - Aug 2001Uk National RoleReport to: National Boots the Chemists UK Business Development Manager Objectives:Through applying Change Management, Leadership and Coaching skillsIncrease profits by improving the ‘Leadership Cultures’ and Behaviours of all team members from Sales Assistants to the Executive Board, removing the hierarchical paradigm and building High Performing Teams.Develop a set of behavioural core skills and procedures to improve and standardise the Boots culture and processes. Train Coach Teams in these behavioural core skills and processes from Executive to Store Staff positions and monitor their progress for a 4-week period continually mentoring and coaching the team. Encourage self-awareness of individuals’ behaviours and how they affect others.Key Achievements• Improved coaching skills of management levels to develop and involve others, releasing the potential of others at all levels through the ‘core-skills’.• Improved Store and Senior Management effectiveness by challenging and feeding back on their behaviours, coaching them to improve their effective communication, delivery of results and team involvement. • Involved teams in the decision-making processes and in the monitoring of performance. • Increased sales by 10% through increased individual performances, team involvement and reduced staff turnover. • Established the links between Staff, Operational, Customer and Financial levers, and prioritised these links / levers to increase profits. Established, measured, targeted and monitored key levers and drivers of the business, increasing the stores’ performance and profits well above placebo stores. • Increased the effectiveness of interactions / meetings at all levels, (300%-time reduction), improving decision making and the production of quality results. • Removed the hierarchical paradigm resulting in Executives listening to Store Staff feedback.• Developed Performance Assessment systems incorporating both Business Results and Self-development. -
Leadership Development, Coaching, Organisational And Behavioural Change Management StudiesBoots Uk, Capgemini And Ernst And Young Aug 1996 - Jan 1997London, United KingdomReport to: National Boots the Chemists UK Business Development Manager As a result of my natural leadership style I was chosen to attend a 3 month secondment studying Leadership Development, Coaching and Organisational and Behavioural Change Strategies for use in the future Boots Culture change program, 'Project Pioneer'.ObjectiveHaving played a major part in developing efficient Boots systems and procedures and their labour management processes, and from my identified natural leadership style, I was fortunate to be taken onto the 'Pioneer' team to Investigate and understand the behaviours and habits of the best managers, specifically retail managers and to examine these best processes and practices to increase peoples' accountabilities and effectiveness.Write Core Skill training programs based on these identified behaviours and habits (competencies) to coach into and cause effective culture change in Boots UK.. Determine how to coach and train these behaviours.Key Achievements• Effective leadership behaviours were identified, ‘core skills’ and their use within retail determined. • Training packages were written by the team in order to coach the identified 21 core skills into the various teams. e.g. Effective Meeting Management, Plan-Do-Review, Managing Change, Accountabilities, Emotional Cycle of Change, Facilitation, Problem Solving, Root Cause Analysis, High Performing Teams, Situational Management, Coaching, Feedback.• The training plan was determined to train other trainers and to implement the behavioural change management training across the company• A scorecard was developed to monitor and measure the results.
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Senior Store Management, Crisis ManagerBoots Uk Sep 1995 - Jan 1997London, United Kingdom3 Flagship stores, ‘Crisis Manager’ ObjectiveEmergency crisis management of stores in peril and needing immediate experienced management.One Flagship West London store, 400 staff, 3000sqMCrisis management of the store to take control of a disastrous refit, build staff morale, introduce structure and processes to the refit and ‘save’ the store sales immediately prior to the busy Christmas period. I took on the challenge and succeeded.Two Large Flagship Stores, , Crisis management of these two key West London stores as both stores were badly under performing and required an experienced manager to increase both the sales base and the staff morale. Key Achievements • Achieved 75% sales increase over 2 years• Reduction in Salary costs of 30% by re-profiling and reducing staff hours to match the sales intensity of the business• Increased sales by additional £1million with a 2% reduction in staffing levels compared to previous year. • Increase profit by +44% on previous year. • 22% reduction in controllable costs. • Highest average transaction spends per customer in the Area. • Highest advantage (loyalty) card % in Area, indication of Customer satisfaction, loyalty and retention. • Sickness rate reduced from 4.5% to 1.6%, lowest in Region. • Developed Key Staff, Sales and Marketing Manager, Operations Manager, Pharmacy Manager and Personnel Manager into their roles from previous non-management roles, having identified their individual strengths and potential.
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Area ManagerBoots Uk Sep 1990 - Sep 1995London, United KingdomReporting to Executive Area Manager. Responsibilities to 22 Stores, 400 Staff. 22 direct manager reports. Boots The Chemists Ltd. UK. ObjectivesAccountable for the people, processes and profitability of the Area alongside various projects.Key Achievements • Appointed 16 Store Managers, Developed and promoted 11, including two to District and Area Management positions and built a team of involved, committed, motivated Managers.• Achieved Cash Sales and NHS Prescriptions Target and beat Salary and expense budgets each year, adding real net profit growth to the District each year above targets.• Sickness and absence levels reduced from 4% to 1.6% over two years, lowest in Region.• Stock loss / shrinkage reduced progressively from -3% to -0.11%, lowest in Region• Developed the largest Residential and Nursing Home Monitored Dosage Dispensary in the Company and in UK, over a three-year period. BTC Mill Hill.• Key member of Head Office Operational Team analysing Staff profiling with time and motion studies to business needs and computerising the procedures. Result 10% decrease in staffing costs.• Moved non-customer focused tasks to outside of trading hours to maximise customer service standards.• Project: I was responsible for introduced the first pharmacy into a supermarket in UK. Boots the Chemists Ltd. Pharmacies into Sainsbury’s Supermarkets within North London.• Project: Member of the Head Office team developing and implementing the new Boots The Chemist’s, ‘Wellbeing’ Brand. Specifically in identifying and measuring the Key Performance Indicators of that business.
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Store Management And PharmacistBoots Uk Sep 1985 - Sep 1990London, United Kingdom
Blair Hay Skills
Retail
Pharmacy
Customer Service
Sales Management
Multi Channel Retail
Digital Strategy
Online Marketing
Business Analysis
New Business Development
Strategic Planning
Budgets
Action Oriented
Turn Around Management
Cross Functional Team Leadership
Team Building
Leadership Development
Developing Others
Change Management
Business Coaching
Organisational Leadership
Team Restructuring
Leadership
Management
Managing Performance
Interpersonal Relationships
Negotiation
Brand Management
Global Sourcing
Teaching
Communication
Research
Microsoft Office
Fitness Training
Brand Development
Employee Relations
Public Speaking
Management Consulting
Business Strategy
Performance Management
Business Development
Marketing Strategy
Strategy
Team Leadership
Sales
Business Planning
Coaching
Training
Pharmaceutical Industry
Marketing
Recruiting
Blair Hay Education Details
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University Of Portsmouth 1981-1984, Harvard University With Ernst And Young Capgemini 1996-1997[Organisational Behaviours, Change Management, Coaching, Leadership -
Honours -
Richard Hale Grammar School, Hertford, UkCambridge School Exams, 9 'O' Levels (15 Yrs), 3 'A' Levels. Science And Maths Based
Frequently Asked Questions about Blair Hay
What company does Blair Hay work for?
Blair Hay works for Pharmacy
What is Blair Hay's role at the current company?
Blair Hay's current role is Retired...Passionate, Energetic Pharmacist | Innovative Senior Sales Leader | Retailer |Change Management Coach | Team Capability Developer | Leadership Coach|... but still Passionate and Innovative in everything I do...
What is Blair Hay's email address?
Blair Hay's email address is bl****@****ail.com
What schools did Blair Hay attend?
Blair Hay attended University Of Portsmouth 1981-1984, Harvard University With Ernst And Young Capgemini 1996-1997[, University Of Portsmouth, Richard Hale Grammar School, Hertford, Uk.
What are some of Blair Hay's interests?
Blair Hay has interest in Children, Civil Rights And Social Action, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Blair Hay known for?
Blair Hay has skills like Retail, Pharmacy, Customer Service, Sales Management, Multi Channel Retail, Digital Strategy, Online Marketing, Business Analysis, New Business Development, Strategic Planning, Budgets, Action Oriented.
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