Represent Company in Labor Relations and facilitate grievance resolution processInvestigate, resolve, and track employee complaints and work-related issues associated with Workplace Relations, Health & Safety, Breach of Trust, and Job Performance concerns;Advise and assist Management in interpreting and applying HR related procedures, Company policies, and appropriate provisions of the Collective Bargaining Agreement and Employment Standards;Conduct internal and external recruitment and selection of hourly and salaried positionsEnsure plant is in compliance with applicable legislation and corporate HR standards;Create, administer, and present employee orientation, HR informational sessions, and Safety reviews to stakeholders.

Create, implement, and monitor policies and procedures;Responsible for overseeing all departments including sales, food & beverage, and guest relations;Strategize and oversee all social media marketing for the property;Work with suppliers and vendors as required while being mindful of budget and costs;Oversee all Choice Advantage programming and problem solve as required;Recruit, orient, train, & develop management on company policies and practices;Attract new business to the property and focus on retaining corporate, group, & leisure travelers;Monitor employee relations and use conflict management practices when necessary;Organize, create, and monitor marketing plans for all departments at the property;Communicate with Choice Hotels Canada as needed to follow promotion guidelines, procedures, and brand standards.

Responsible for overseeing all projects at the property;Create policies and procedures to optimize success at the facility while monitoring effectiveness;Manage rates and inventory for all 88 guest rooms and banquet space;Manage payroll duties and answer payroll related questions at the property level;Create, implement, and evaluate orientation training for all departments;Lead by example in all departments and maintain our award-winning service at the property;Build relationships with customers, suppliers, competitors, & colleagues to ensure a successful property;Create budgets, staff incentives, schedules, & social media marketing strategies for the property.

Responsible for completing regular bi-weekly payroll by meeting strict deadlines;Ensure accurate payroll data entry is completed for 1000+ employees utilizing the Five Star system;Input data to CRA and Government Canada website with detailed accuracy;Communicate and problem solve with department managers in various jurisdictions;Create official payroll documents such as T4 summaries and Record of Employment letters;Assist the Human Resource Manager with other duties as assigned.

Responsible for completing month end financial statements within deadlines;Create, implement, and monitor cash control procedures;Calculate cost of sales and assist hotel general managers in monitoring costs;Assist Accounts Receivable with direct billing workload;Communicate and problem solve with co-workers regarding financial information;Responsible for balancing credit card payments and working with credit card processer Moneris;Oversee and process Accounting clerk data to produce month end statements.

Pursue perspective clients and inform them of the facilities amenities;Communicated with clients to arrange their accommodation within specified budgets;Entered explicit details regarding each client and function into the Tier 1 Booking Program;Ensured all co-workers had the details required to guarantee the highest level of client satisfaction;Checked for accuracy and created invoices for all events held within the facility.

Take drink orders from serving staff or directly from customers;Make alcoholic drinks and maintain bar area;Develop relationships with regular customers to provide superior customer service;Responsible for VLT payments with knowledge of machines.

Organize and maintain Genesis Hospitality membership database;Assisted Accounts Receivable personnel with data entry;Responsible for problem solving membership questions/concerns;Help develop and implement membership reward policies;Organize and track inventory for Genesis Hospitality.

Produced staff schedule while monitoring labor;Communicated with clients to ensure detail accuracy and event success;Develop and maintain strong relationships with clients and suppliers;Evaluated and trained new staff on standards and regulations;Recruited, trained, and developed staff as needed for the department.