Blair Mulvey Email & Phone Number

Alpharetta, Ga, Us

Atlanta, Ga

• Management responsibilities for an international team of 9 including web application and software engineers• Overseeing the proactive monitoring of 4 global datacenter located in Dallas, Hong Kong, Atlanta, and Las Vegas• Project Management focus on process improvements for the Client Services and Development Teams including:o Developed and implemented a 24x7 – 365 on call schedule for hosting departmento Formalized a support process for escalations and documentation to improve issue tracking, decrease resolution times and develop future process improvementso Created multiple JIRA Dashboards to be used by all client services and operations teams to increase visibility and cross team functionality from issue submission to issue resolution• Main escalation point for troubleshooting and client service issues• Responsible for communication of team matrix to upper management including CTO and VP of Operations

Greater Atlanta Area

• Management responsibilities including supervision, training, and development of an international (U.S. and India) team of 34 web and application engineers and database administrators• Responsible for 76 hosted customer environments servicing 35,000 customer sites utilizing over 1.2 petabytes of aggregate database storage• Maintained an average uptime for customer environments of 99.97% for the past 5 years • Served as main point of escalation for critical client production and/or delivery issues

Greater Atlanta Area

• Lead architect for the implementation of SunTrust’s mobile banking project• Responsible for leading, managing and performing infrastructure delivery initiatives• Designed and implemented new application solutions to cohesively integrate with existing online banking architecture

Greater Atlanta Area

• Management responsibilities including supervision, training, and development of an international (U.S. and India) team of 9 web and application engineers and database administrators• Consulting, training and documenting the processes for systems administration structure and standards, hardware, network and software configuration• Provide 24x7 on call support as the primary point of contact for technical escalation within the Hosting Services Team

Greater Atlanta Area

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary• Manage F5 load balancers for enterprise application systems, including creation of virtual servers, maintenance and redundancy, and maintaining high availability• Utilized Microsoft SQL for back-ups, creation, restores, and query driven performance based troubleshooting

Greater Atlanta Area

• Third level support for enterprise application system on web and application servers tier including administration of IIS 6.0+, SFTP and FTP protocol and basic SQL queries• Created batch and VBS scripts to automate redundant manual intervention in response to common application errors• Performed scheduled maintenance and upgrades for large scale hosted enterprise environments

Fort Bragg, Nc (Kosovo)

• Graduated 2nd in my class at the Sapper Leadership Course• Maintained the battalion’s operational servers and database cluster• Performed and trained soldiers on administrative duties in the Battalion Operations Staff Section.• Utilized MS Word, Excel, and Power Point to create Operations orders and Battalion presentations.