Blair Van Bussel Email & Phone Number

Order Management Specialist/Operations team. Order Management Specialist is responsible for efficiently managing the order (transaction) end-to-end consumer and dealer experiences, ensuring accuracy, and providing best-in-class customer service. Collaborating with various departments to streamline operations and enhance the customer experience.• Receive and process all customer transactions accurately and promptly.• Verify order details, pricing, and customer/dealer information to ensure accuracy.• Being mindful of the consumer and dealer experience, collaborate with the service and contact center teams to ensure swift problem resolution.• Proactively communicate via phone and email with consumers and dealers regarding order status, changes, or issues and manage expectations to ensure satisfaction.• Provide exceptional customer service by addressing inquiries and resolving order-related issues.• Maintain accurate records of orders, shipments, and customer and dealer interactions.• Generate reports to track order status, escalations, and performance metrics.• Identify opportunities for process improvement and implement changes to enhance efficiency.• Collaborate with cross-functional teams to optimize order management workflows.Your Expertise:• Proven experience in consumer support, order management, or a similar fulfillment-related role.• Exceptional organizational skills with the ability to prioritize tasks and adapt to changes while working in a fast-paced environment.• Excellent verbal and written communication skills with the ability to listen for understanding and collaborate with others at various levels.• Spirit of excellence regarding work product with a commitment to accuracy.• Analytical and creative approach to problem-solving and desire for continuous process improvement.

United States

• Proficiently handled escalated customer complaints utilizing conflict resolution skills.• Leveraged knowledge of industry trends when interacting with customers.• Updated knowledge base materials regularly based on changes in products or services.• Provided excellent customer service in a fast-paced environment through effective problem-solvingtechniques.• Utilized CRM system to efficiently manage customer cases and ensure accurate tracking of all interactions.• Developed strong relationships with customers by providing helpful advice and timely resolution of their inquiries. Providing follow-up to ensure the consumer is taken care of and confident in resolution. • Researched product issues to provide accurate information to customers regarding company policies and procedures.• Recognized potential areas of improvement within existing processes and procedures.• Adapted communication style according to the individual needs of each customer interaction.In my current position at TrueCar, I have taken every opportunity to go above and beyond. Always offering to support other agents, and my lead team with day-to-day tasks and special projects. New hires tend to come to me directly with any questions or concerns. I have also taken on a volunteer role in the TrueCar company Wellness Committee.

Remote

Provide excellent service to customers through customer interaction channels such as phone, chat, email, etc. Provide timely, informed assistance and an engaging experience to every customer, every time.Primary Responsibilities:● Answer customer questions, requests, and concerns via customer interaction channels such as phone, chat, email, etc.● Provide product information and suggest alternative product solutions based on customers’ needs.● Enter orders into systems and verify all the information is accurate● Provide delivery assistance to the customer including, but not limited to,scheduling deliveries,resolving delivery issues, ordering parts and entering return/replacements for shipped and/ordelivered items.● Provide basic assistance to gift registry, such as helping customers maintain the registry, etc.● Provide service solutions and/or compensation to appease customers based on guidelines● Perform other duties as assigned● Develop and maintain effective, collaborative relationships with company personnel andcustomers● Adhere to all Customer Service Center GuidelinesKnowledge, Skills, and Abilities:● Excellent reading and written language skills (English): good math skills.● Excellent organizational skills, ability to multi-task and navigate through multiple systems in afast-paced environment● Excellent telephone presence, interpersonal skills, and ability to communicate effectively with adiverse group of people.● Excellent data entry, typing and computer skills.● Thorough working knowledge of email, internet browsers, and Google platform

California, United States

Owned and operated handmade accessory business. Handled all operations - including, but not limited to, wonderful customer service, accounting, marketing, inventory management, shipping and receiving. Hiring, managing, and training the production and wholesale teams. With over 10,000 sales on Etsy, as well as in person sales at events, wholesale accounts, and at select high-end retailers.

California, United States

Ran own professional wedding and portrait business, photographing weddings in the Southern California area, as well as nationally. Did all photography, customer service, including meeting with clients and helping them with planning their wedding day schedules. Photo editing, and delivering photos in a timely manner. Ran all day-to-day business responsibilities, including marketing, accounting, web design, sales, ordering supplies and placing customer orders, album design, social media, customer support, etc. Published in many acclaimed photography websites and print publications

Santa Fe Springs, California, United States

Run office on daily basis, including, but not limited to: Order entry, Setting up and expediting shipments. Handle all customer service, accounts receivable, and tech support inquiries. Inventory control. Supply salesmen with sales leads. Maintaining all office files.*Major long term project: Chosen out of thousands of employees to work on Master Data project. Working to “clean up” hundreds of thousands of customer files, including the transfer of sales history, contracts, access.

Brea, California, United States

Extensive management duties, running store and staff in a very fast paced environment. Daily balancing of register receipts, and reports to district office. Interviewed and hired, as well as trained new sales staff.

Buena Park, California, United States

Trained new employees on procedures of everyday work, special military and family events, and private company parties. Ensuring everything was running smoothly during private events, working with staff to correct problems quickly and efficiently without effecting guests.As part of the "Peanuts Gang", I entertained guests as a walk-around character at the Knotts Berry Farm theme park, and special events such as military family events, private company parties, promotional events, birthday parties, and fairs.