Blair Van Bussel Email & Phone Number

• Order Management Specialist/Operations team. Order Management Specialist is responsible for efficiently managing the order (transaction) end-to-end consumer and dealer experiences, ensuring accuracy, and providing.
• Receive and process all customer transactions accurately and promptly.
• Verify order details, pricing, and customer/dealer information to ensure accuracy.
• Being mindful of the consumer and dealer experience, collaborate with the service and contact center teams to ensure swift problem resolution.
• Proactively communicate via phone and email with consumers and dealers regarding order status, changes, or issues and manage expectations to ensure satisfaction.
• Provide exceptional customer service by addressing inquiries and resolving order-related issues.

United States

• Proficiently handled escalated customer complaints utilizing conflict resolution skills.
• Leveraged knowledge of industry trends when interacting with customers.
• Updated knowledge base materials regularly based on changes in products or services.
• Provided excellent customer service in a fast-paced environment through effective problem-solvingtechniques.
• Utilized CRM system to efficiently manage customer cases and ensure accurate tracking of all interactions.
• Developed strong relationships with customers by providing helpful advice and timely resolution of their inquiries. Providing follow-up to ensure the consumer is taken care of and confident in resolution.

Remote

• Provide excellent service to customers through customer interaction channels such as phone, chat, email, etc. Provide timely, informed assistance and an engaging experience to every customer, every time.Primary.
• Answer customer questions, requests, and concerns via customer interaction channels such as phone, chat, email, etc.
• Provide product information and suggest alternative product solutions based on customers’ needs.
• Enter orders into systems and verify all the information is accurate
• Provide delivery assistance to the customer including, but not limited to,scheduling deliveries,resolving delivery issues, ordering parts and entering return/replacements for shipped and/ordelivered items.
• Provide basic assistance to gift registry, such as helping customers maintain the registry, etc.

California, United States

Owned and operated handmade accessory business. Handled all operations - including, but not limited to, wonderful customer service, accounting, marketing, inventory management, shipping and receiving. Hiring, managing, and training the production and wholesale teams. With over 10,000 sales on Etsy, as well as in person sales at events, wholesale accounts.

California, United States

Ran own professional wedding and portrait business, photographing weddings in the Southern California area, as well as nationally. Did all photography, customer service, including meeting with clients and helping them with planning their wedding day schedules. Photo editing, and delivering photos in a timely manner. Ran all day-to-day business.

Santa Fe Springs, California, United States

Run office on daily basis, including, but not limited to: Order entry, Setting up and expediting shipments. Handle all customer service, accounts receivable, and tech support inquiries. Inventory control. Supply salesmen with sales leads. Maintaining all office files.*Major long term project: Chosen out of thousands of employees to work on Master Data.

Brea, California, United States

Extensive management duties, running store and staff in a very fast paced environment. Daily balancing of register receipts, and reports to district office. Interviewed and hired, as well as trained new sales staff.

Buena Park, California, United States

Trained new employees on procedures of everyday work, special military and family events, and private company parties. Ensuring everything was running smoothly during private events, working with staff to correct problems quickly and efficiently without effecting guests.As part of the "Peanuts Gang", I entertained guests as a walk-around character at the.