I provide Strategy, Vision, and Management for the Merkle CxM CyberSecurity and Compliance teams.- Created and enforced Policies- Incident Response- Vulnerability Management- Risk Management- Appsec- DevSecops- Supported multiple industry certifications *SOC I, SOC II, PCI, TxRamp, FedRamp, ISO27001- Deployed new EDR, SIEM, Endpoint Security Management, eMail Security, and DLP tools - Extensive Data Protection Experience with CCPA, GDPR, Ct, Ma, NY, China, and India Data Protection laws - Managed and performed Risk Assessments of 30+ Acquisitions- Extensive M&A experience across 30+ deals

Oversight of Cloud Operations for the Hospitality business unit, supporting over 8000 customers on the cloud. Responsible for:Global Support CenterNetwork Operations CenterChange ControlSecurity Controls ImplementationsBusiness Improvement and process lifecycleRESPONSIBILITIES: •Provide global leadership of the Oracle Hospitality & Retail Cloud operational organization to deliver outstanding managed cloud services for our customers•Build and manage a high performing managed services team including engage, inspire and lead at all levels of the organization•Define, document, govern and continuously improve our IT Service Management (ITSM) model. This includes how we perform standard ITIL based services such as Incident Management, Change Management and Problem Management. •Build and manage a high performing service delivery management organization focused on overseeing the end-to-end Cloud service for all customers in the Oracle Hospitality & Retail Cloud. This includes defining and institutionalizing service measure standards for monthly scorecards, quarterly executive discussions, annual roadmapping activities, etc in addition to defining the framework and ongoing oversight for day-to-day service oversight (communication excellence)•Define, build, manage and continuously improve our global Cloud Operations Center experience. This is a 24x7x365 operations center staffed by all engineering disciplines provide world class service response to Severity 1 and Serverity 2 incidents as well as ongoing proactive health checks and monitoring.•Provide executive dashboards (daily, weekly, monthly) and briefings to Executive Leadership throughout Oracle•Provide oversight, guidance and directly participate as needed in customer escalations associated with Severity-1 and Severity-2 incidents•Provide strategic direction for all aspects of ongoing day two operations•Ensure successful transition from sales to delivery through go-live and into day two operations

Managed a large global engineering team that focused on engineering, architecture, and customer on-boarding for the Verizon managed hosting and cloud product sets. My scope was the management of 10 managers which managed upwards of 225 engineering reports in 7 countries. My team was responsible for Security, Infrastructure design, architecture, and revenue onboarding for the cloud and managed hosting platforms. -Managed Cloud and Hosting Cyber Security Team -Ensure end to end infrastructure stability-Large scale budget Management of over $35M USD annually-Implement new Datacenters-Implement Cloud products-Implement customer designs-Maintained and was the assigned owner of over 30,000 devices on the Verizon network-Project Management-Vendor Management-Review and approve custom designs-Scope projects -Resource Management-Played key role in the Verizon SAP HANA Cloud Certification-Played key role in Fedramp cloud design and build-Security Control ImplementationsMember of the Cisco Data Center Technical Advisory Board. UCS FocusMember of the Verizon Cloud Security Board

I wore multiple hats in this role which mutated over multiple years, as my experience grew the role and associated team grew. This team started as 21 engineers in 2004 and grew to 126 by 2012.*Managed Tier III Security for the Cybertrust group. Incident Response, DDOS, and Endpoint protection teams for 3 years.*Managed network Engineering and Architecture*Managed the Systems Security Office including the compliance department for 6 years*Managed Procurement for a period of 7 years*Managed server and network Implementation for a period of 8 yearsMy engineering teams consisted of Tier III engineers and that specialized in design and deployment of complex solutions for datacenter, cloud, and Managed hosting solutions

Verizon purchased MCI in January of 2006, I currently hold the same position I held with MCI and Digex.Managed the Sustaining Engineering, Firewall Engineering, Tier III Security, and Content Delivery Networking groups for the Verizon Business Network Services team.My team consists of Tier III engineers and we specialize in the design and deployment of complex network solutions for managed customers on the one of the largest networks in the world.

I built and ran the San Jose Smart Center Network Engineering group between 1998 and 2000. I was then moved to the DC area and started the Content Delivery Networking team.Played an architectural role in the Design of CaaS where I was the network lead. CaaS (Computing as a Service) was one of the first commercial cloud platforms and is still an active product in 2017.

Network and SAP Consultant.Contract work for UC San Francisco, UCSF Healthcare, and Digex Inc Specialized in Cisco Networking, SAP R/3, and Microsoft Exchange.