Blaise F. Email & Phone Number

Portland, Or, Us

Remote First, Us

New York, Ny, Us

New York, Ny, Us

- Assisted with Tier 2 support for bitcoin-related issues, ensuring customer satisfaction.- Collaborated within a dynamic team of 10-15 members to provide prompt and efficient communication with customers via email and chat.- Supported customers in tracking on-chain transactions, facilitating customer knowledge.- Identified and reported internal bugs, contributing to the continuous improvement of systems and processes.- Collaborated cross-functionally to ensure exceptional customer experiences and streamline internal workflows- Facilitated regular team meetings to enhance communication and alignment- Conducted one-on-one shadow sessions with Cash employees of all experience level and varied positions to promote understanding of duties and bitcoin's role in Cash App- Maintained a consistently high QA score of 95 to 100 percent- Adapted workflows on the fly to accommodate customer needs, technical issues, and product updates.

New York, Ny, Us

- Helping customers resolve their varied issues and build report in real time via chat and over email. This also entails discerning and responding to requests in order of importance or severity, while still seeking a wholistic resolution for the customer.- Adapting to and learning new policies and workflows, as well as applying them with short notice.- Communicating with other teams and departments about specific customer issues and bugs.- Supporting co-workers by answering questions and engaging in dialogues about more complex issues.

New York, Ny, Us

- Independently resolved diverse customer issues across multiple platforms and communication channels (SeatGeek, Ticketmaster, Flash Seats), ensuring exceptional service.- Collaborated within a team to tackle complex challenges, coordinating large-scale outreach initiatives for enhanced user support.- Fostered seamless game experiences for primary ticketing clients (Dallas Cowboys, Portland Timbers) and their season ticket holders.- Provided expertise and assistance to colleagues on intricate inquiries, fostering knowledge sharing and growth.- Proficiently utilized essential job tools such as Rufus (internal software), Zendesk, Slack, Google suite, Asana, etc.- Actively contributed to community-building efforts by participating in groups and organizing events (e.g., PTFC Supporters, Neurodiversity ERG, Coffee group).

Portland, Or, Us

- Collaborated with the director of coffee to create innovative iced coffee products and enhance existing recipes.- Maintained accurate inventory and efficiently managed stock for both wholesale product and production supplies.- Independently produced high-quality iced coffee that delighted customers and contributed to company success.- Demonstrated a strong sense of teamwork by supporting and assisting production staff during busy periods.- Led by example, exhibiting a strong work ethic and positive attitude throughout my tenure.

Portland, Or, Us

- Played a crucial role in a collaborative team effort to efficiently package coffee, fulfill online orders, and deliver wholesale orders.- Demonstrated strong leadership skills by consistently setting a positive example and maintaining a dedicated work ethic while fostering a fun and engaging work environment.- Contributed to the overall success of the company by actively participating in a physically demanding job and ensuring high-quality output.

Portland, Or, Us

- Managed communication with wholesale customers through email and phone, ensuring prompt and efficient service.- Served as the primary point of contact for both wholesale and online customers, maintaining strong relationships and addressing inquiries effectively.- Utilized QuickBooks to streamline invoicing, purchase orders, and delivery schedules, improving overall efficiency and accuracy.- Successfully covered the position part-time in addition to other responsibilities, demonstrating flexibility and dedication to delivering exceptional customer service.

Portland, Or, Us

- Ensured timely and accurate delivery of wholesale orders to customers, acting as the sole point of physical contact for most clients.- Effectively managed inventory at grocery stores, optimizing stock levels based on previous sales data.- Demonstrated strong self-direction and time management skills, consistently meeting delivery deadlines and adapting to changing receiving times.

Portland, Or, Us

- Led and motivated a team of 3-5 individuals towards achieving common production goals- Managed daily production schedules with exceptional accuracy, minimizing errors and ensuring timely completion- Demonstrated a balanced leadership approach, offering support and flexibility when needed while setting a strong example for team members- Fostered open communication channels to promote effective collaboration and problem-solving within the production team.