Blaise Tooker Email & Phone Number

Sydney, New South Wales, Australia

Chatswood

LexisNexis provide world-class content and leading-edge technology to those who advance commerce, society and justice. Every day, more than five million legal, risk management, corporate, government, law enforcement, tax, accounting and academic professionals in over 175 countries on six continents rely on us to inform their decisions.Our mission is to bring the percentage of people living outside the umbrella protection of the rule of law down to zero through our day-to-day business operations, products and services, and actions as a corporate citizen.Working as a part of the LexisNexis Regulatory Compliance team I help organisations across Retail, Health and Utilities understand and manage their increasingly complex regulatory environments through the implementation of innovative solutions.

Sydney, Australia

Forrester Research (Nasdaq: FORR) is one of the most influential global research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations. For more information, visit forrester.com

St Leonards

Chatswood

Achievements• Succeeded in converting a Chancery Chambers client in Victoria, which had numerous individual barrister accounts, subscriptions and aligned this into a single Chancery Chambers account. Client was highly satisfied and contacted LexisNexis to praise efforts which resulted in recognition by CEO• Managed retention of subscriptions via a proactive cycle of checking, dealt with any workable issues and retained a high range of these cancelations.• Achieved 100% of sales targets and achieved a retention rate of 90% amounting to over $1.5million in retained subscriptions.• Handled a host of customer service enquiries as many of the key clients deferred back to myself instead of customer service department due to excellent understanding of the system from prior role within LexisNexis.• Experienced 3 changes and adjustments to territory moving from solely managing 700 clients to 1300 clients in the Corporate, Government and Bar markets (VIC/WA/QLD) and had to overcome $50,000 cancelations, which were inherited.• Received LexisNexis awards for Excellence in Customer Service and won the ‘Passion for Winning' awardKey Responsibilities• Adherence to call cycle planning and sales campaign execution• Lead through example with consistent work ethic, attitude, and professionalism, ensuring high quality customer service• Address key client queries and resolve them in an expedited manner • Promoting sustained revenue growth through client retention• Referral generation and collaboration with field Business Development Manager staff• Leveraging of cross-sales opportunities• Generation of new business revenue• Implement quality assurance processes to improve client experience and promote operational efficiency• Maintain a strong working knowledge of products/services and respective marketplaces, including regulatory trends, competitor strategies, product growth, general economic conditions, and other relevant information

Chatswood

Achievements• Recognised by management for excellent customer service background & moved into role as Inside Sales Relationship Manager using product understanding as an immediate advantage when taking over the role.Key Responsibilities• Invoicing/Crediting• Dealing with Account Issues• Subscription Issues• Liaising with clients via phone and email• New orders • Pricing and Availability• International Orders• Basic Helpline• Research assistance• Liaising with Account Relationship Managers• Administration on SSA Contracts

St Leonards

Achievements• Team administration and assisting 9 staff within the office looking after facilities, managers and also assisted EA to Regional Manager in handling overflow for regional• Provided reception relief, catering for boardroom, courier and mail room• Took on responsibility of transport coordinator for the 10+ corporate vehicles allocating vehicles, maintaining registration, upkeep and regular cleaning and washing of vehicles to maintain them to optimum condition to maintain the high quality corporate brand positioning.

Chatswood

Achievements• High attention to detail undertaking individual proofing of clients cheques and receipts in accordance with the clients brief for use by them in their trust accounts.Key Responsibilities• Filing• Billing• Data entry• Proof reading ‘Proofs' - requiring particular attention to detail• Packing and distribution of orders• Supply of small quotes• Customer service• Answer phone and take messages• Using Fax/ Scanner/ Photocopier and Computer to achieve results• Required to assist from time to time in Customer Relations as a customer relations consultant

Bachelor Of Applied Science (Interior Architecture)

Diploma Of Business, Business/Commerce, General

Certificate 3 In Fitness, Health And Physical Education/Fitness

Higher School Certificate, Higher Education/Higher Education Administration

High School Certificate, High School/Secondary Diplomas And Certificates