Blaize Ison Email & Phone Number

California, United States

Manages and optimizes customer experience programs and initiatives that ensure a best-in-class cusotmer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to evaluate customer behaviors and develop and implement a roadmap of customer experience goals. Communicates a customer experience vision and defined goals to stakeholders that drive a consistent end-toend customer experience. Ensure SLA maintained for customersMaintains product end-user documentationApproves timecards and is responsible for profitablity post-implementationMonitor HD usage and alerts AM if being abusedNotify customers/users of production rolloutsIdentifies potential change in scope post-implementation Supports implementationsSupport product releases

Served as the liaison between a company and its customersMaintained good relationships with the company's customer base while building new relationshipsUnderstanding of the company's target demographic and current market trendsAdvocate for the company and explain to their customers how they can meet their specific needsImplementation of new customers and train them on how to use the software and support systemMonitor customer product expiration dates and follow up to renew their contractsAdvocate for the needs of the customer by understanding how they feel about company productsGathered data, analyze it and share it with other departments to ensure company decisions reflect customer needsCreated clear goals for customer support teamCommunicated common client demeanors to different parts of the company including the marketing and product teamsFocus on increasing profitability and customer satisfactionEvaluated customer accounts and advise companies on how to improve their business performance Worked alongside sales and legal personnel on new contracts or contract renewals

Locus Technologies

Locus software development team and Environmental Health and Safety (EHS) Product Manager for Compliance, Sustainability, Waste, Health and SafetyDates EmployedMay 2011 – May 2012 Employment Duration1 yr 1 moLocus software development team and EHS Product Manager for Compliance, Sustainability, Waste, Health and Safety* Title V operating permits and other regulatory air compliance requirements* Emission inventories (toxics, CCAR, TCR and CA ARB GHG Emission Inventory)* AB2588 Air Toxics Inventory Program (air toxic emission assessments)* Audits of air compliance programs* Certifications in various regulatory jurisdictions* Familiarity with CEMS and data historians* Familiarity with software programs used for air compliance management and reporting* EPA SARA Title III (Form R) Program* GHG Reporting protocols * Routine compliance reports such as TRI Inventories, Sara 313 Reporting, Biennial Hazardous Waste Reporting* Regulatory reporting of hazardous, universal and solid waste management* Inventory tracking systems for SARA inventories* SARA (SARA 312 - Tier II) / TRI (Form R) reporting* Waste mass balances reporting* Annual Toxic Release Inventory (TRI) Reporting* Waste storage programs and requirements* Profiling, transport, and shipment of hazardous & universal waste* Hazardous Waste Management Permits (Part B)* California long-form Hazardous Materials Management Plan and Hazardous Waste Contingency Plan.* Familiarity with software programs for waste management * General Facility Permitting (e.g. SPCC, SWPPP), ISO 14001 and OSHAS 18001.* OSHA Form 300 reports* Incident tracking and management* GHG reporting under EPA Mandatory Reporting Rule Software help desk

-Environmental, regulatory and safety officer for several chemical manufacturing, water treatment servicing, and sales companies operating under a parent company. - Serve as the environmental interface for filing necessary applications and handling all government interactions. - Conduct research and development programs for new products. - Act as a technical support resource for the sales personnel. - Advise company on regulatory strategies and risk assessments, and ensuring implantation of agreed strategies. - Quality Administrator for ISO 9000:2008 and 9001 program. - Provides strategic leadership and is responsible for the development, implementation and administration of a comprehensive risk-based health, safety and environment programs, policies and initiatives in order to remain compliant with Federal, State and local laws. - Managed and continually improved the all safety programs, business continuity management and emergency management programs.- Train staff to ensure compliance for the three offices located within California, Arizona, and Nevada. - Coordinated with customers on all issues related to the company’s to regulatory and safety issues. - Monitor & measures environmental health & safety performance and communicates to upper management.- Biocide registration, including compliance and safety related to Biocides- Assisted the Vice President and Technical Specialist with any issues that came up- Emergency Team Leader, Safety Committee Leader, and R&D Leader

Communications and correspondence with members and general public in an attempt to get renewals, donations, new members, etc.-Website-Develop and implement programs to improve efficiency and save money.-Fundraising-Create forms for membership, admissions, ticket sales, surveys, etc.-Write articles for bi-monthly publication-Fill out paperwork-Maintain oral and written communication for good public relations-Give speeches and hold monthly meetings-Organize and supervise volunteers for admissions, membership, events, fundraisers, etc.-work with other officers in monthly meetings, via email and phone discussions-work with the 17 chapters to coordinate events, fundraisers, obtain additional insured certificates, publications, etc.-maintain Quicken for all incoming and outgoing money-supervise and train two officers

Under the supervision of a project manager, I provided competent technical support to engineers, planners, architects, surveyors or scientists working in transportation, development, environmental, land surveying or other technical services. Typical duties included the following : - Assembled contract documents and specification data, carried out field verifications, and researched codes and ordinances, government publications, surveys, product information or other background data. - Reviewed and interpreted field notes, right-of-way maps or other topographic data. - Collected and analyzed environmental data such as noise levels, air pollutants, etc.- Performed mathematical calculations. - Prepared graphic displays and presentation materials. - Coordinated with CADD technicians, reprographics and other technical personnel. -Wrote Environmental Impact Reports and prepared other technical documents needed for the project

My job duties involved gathering environmental data for interpretation in order to maintain regulatory compliance standards. -review permits, investigate complaints, gather and interpret the data in order to fill out permit paperwork such as Title V, and consult the clients on how to remain in compliance. -made phone calls to businesses and industries to verify VOC and other emission levels. Worked with the SCAWMD, RWQCB, other state and federal regulations.-update and maintain the MSDS database (CORBUS).

M.A.S., Environmental Policy And Management

Associate’S Degree, Crisis/Emergency/Disaster Management, 4.0

Focus on Hazard Mitigation FEMA Certification

B.S., Environmental Science

Associate Of Arts And Sciences - Aas, Emergency Management, 4.0

Certificate, Project Management Basics

Project Management Basics is the official PMI online course to build your project management skills and prepare for the Certified.