Blaize Sibande Email & Phone Number

Johannesburg, Gp, Za

- Lead Consultant For Operations Shift While on Duty- Training and Development - Maintained Quality Control and Customer Service Standards- International Trip Planning for Airlines and Military Operators Globally. - International Flight Planning and Operations Control- Ground Handling Logistics- Diversion Support- Reporting to the Commercial Shift Supervisor

- International Trip Planning- Flight Following- Crew Services Coordination - Permit Coordination- Ground Handling Equipment and Personnel Coordination- Maintaining TSA/CBP Regulations- Diversion Support- Reporting to the Commercial Shift Supervisor

Provide operational coordination and technical support for air operations, ensuring compliance with WFP standards to support safe and effective air operations.Liaise with airport officials, other local authorities, and external parties in order to obtain necessary clearances, documentation and authorisations required for air operations.Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight in coordination with crew to ensure safe flights.Collate all post-flight documentation to confirm flights have taken place in compliance with established conditions and, occasionally, review and evaluate the performance of air operators.Resolve or escalate operational problems, using initiative, liaising with all parties, and navigating complex security landscapes, to ensure their timely resolution in adherence with WFP standards.Support negotiation of local service contracts to establish effective partnerships on optimal terms and conditions facilitating air operations.Research and analyse data and produce technical reports that enable decision-making and support planning, execution, and reporting to ensure contractual performance.Respond to customer queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all enquiries with a high standard of client service.Supervise the work of other staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines.Make evidence-based recommendations, and support process reviews and improvements in methods and practices, to maximise the performance of air operations and related activities.Establish or maintain minimum procedures necessary to ensure a sound safety management system for the conduct of air operations.Follow standard emergency preparedness practices to support WFP to quickly respond in its core areas at the onset of a crisis.

Obtain and compile relevant Aircrew Briefing Bulletins, Meteorological Reports and Flight Documentation as necessary for each flight dispatch from JNB International Airport and providing it to the respective Flight crews’ in accordance with Company recognized procedures. Read and understand meteorological reports.Compile flight releases in accordance with Company recognized procedures and providing it to relevant Flight crews’ network wide.Coordinate all Airport Services supporting Company aircraft on the ground at OR Tambo International Airport to ensure On Time Performance (OTP).Provide support during irregular Operations.Reported to the Operations Control Centre divisional manager.

Check-in passengers and baggage,Reservations & pre-flights,Pre-seating of groups and Voyager members,Editing of flights, a day before,Ensure number of PRM’s does not exceed the approved safety figure,Boarding of passengers,Batching of flight coupons,Delays, cancellations, re-route & over-flight procedures,Assist transit passengers. Monitor all arrivals and departures in the event of an IROP,Advise all relevant departments of any IROPS as well as aircraft registration/ parking bay changes,Arrange and confirm hotel accommodation,Prepare and print apology / cancellation letters,Liaise with Departure Control and OCC,Assist and co-ordinate all flights,Monitoring processes and systems to ensure on-time flight departures,Monitoring of fights boarding on time as well as staff at gates.Assisting gates with offloading passengers on timeReported to the Customer Service Shift Supervisor

Bachelor Of Arts - Ba, International Relations And Affairs

Bachelor of Arts majoring in International Relations First Year Modules: Micro-Economics Macro-Economics South African Politics.

Flight Operations Officer Course, Flight Dispatch

Flight Dispatch qualification (renewable annually)