The ConnectWise Help Desk Customer Service Representative provides first level service to customers through basic case management. The Representative responds to customers via phone, chat, email and other communication tools.Essential Duties and Responsibilities:Receives and responds to customer inquiries for assistance.Processes requests through multiple platforms/tools, including phone, email, and web portalsFollows up with customers as neededAssists in outbound calling to customersKeeps records of customer interactions, transactions, comments and maintaining database information as neededStrong customer service and communication skillsPositive, empathetic and professional attitude toward customers and strong customer focusAbility to follow defined processes with attention to detailSolid problem resolution skillsAbility to collaborate with team members and customersProvides feedback on the efficiency of the customer service processUses good judgement to make sound decisions in identifying, resolving & escalating issues when necessarySupport coworkers and promotes a positive work environment

-Install gutters, gutter guards, clean, and repair with the team in fast paced environment-Build trust and create meaningful relationships with clients -Successfully mitigate risks at each job site-Prevent damage by proper placement of material-Informed customers and recommended solutions

-Aligned with team to efficiently pick-up and deliver drycleaning in ways suitable for the customer-Log pick-up/drop off and special information on specific customers/locations-Demanding position that required you to be focused and committed to show up and do your part-Informed new customers on our services and listened to their requests