Blake Abel Email & Phone Number

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

Tempe, Arizona

Chandler, Arizona

As a Specialist within Fraud Operations, my primary responsibilities are providing leadership, guidance and assistance to my peer employees. Extensive business area knowledge is required to help teammates review, research, and execute actions on customer accounts. I support my team by working queues, addressing teammates questions, resolving escalations, providing teammates with clear constructive feedback, leading team learning sessions, and assisting in other assigned projects such as product testing or feedback. As a specialist I stay current on PayPal products, policies, and procedures. I proactively identify areas of opportunity throughout the floor, generate solutions, and communicate potential solutions through appropriate venues. Additionally, I foster a collaborative environment by providing coaching to my peers, encouraging them to learn and improve. The duties require independent judgment, analytic thinking, detail orientation, time management, self direction, and flexibility. I demonstrate excellent interpersonal skills both spoken and written, to facilitate mentoring and teaching required within the team, as well as interaction with other PayPal departments and customer contacts. I am also a Portuguese Customer Support Specialist, and as such I am responsible for providing world class customer support and guidance to both our internal and external customers by working within the PayPal Escalation Tools for the Brazilian market.

Chandler, Arizona

As an Analyst at PayPal I work through fraud queues to determine if recent account activity is of a fraudulent nature. Investigation includes using multiple resources, such as customer contact, contacting banks and credit card issuers, reviewing PayPal activity and data. I am customer oriented and work to deliver a better understanding of PayPal processes. I regularly use organization skills, exhibit strong analytical skills, adapt well to change, and thrive in a collaborative team environment.As a teammate within the Brazil Customer Solutions, my primary responsibilities are assisting our customers and helping to resolve their inquiries. I provide our customers with compassionate and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. In this role, I practice the best of communication skills in Portuguese, exhibit creativity and knowledge in delivering practical solutions, and thrive in a quick-paced environment.

Tempe, Arizona

As a Portuguese-Bilingual Internet Sales & Service Consultant, I worked as the first point of contact for GoDaddy's customers in Brazil and all over the world. I shared in GoDaddy's goal to help people easily start, confidently grow, and successfully run their own ventures online, recommending the right online product or service to each customer. I also delivered stellar customer service while troubleshooting and diagnosing issues and solved problems using multiple tools and resources.

Gilbert, Arizona

As a family room specialist, I was responsible for troubleshooting and repairing iPhones, iPads, and iPods while displaying exemplary customer service and technical support in a team atmosphere. I provided personal training to customers on Apple software. Additionally, this role involved facilitating data transfers between customers’ existing Macs or PCs to their new Macs. I have refined my problem-solving, multitasking, and communication skills in this position.

Chandler, Arizona

My primary responsibility was to develop software for automated semiconductor device testing using C++ in a laboratory environment. I worked with a collaborative team testing various digital and analog technologies. I was also given responsibility over the processing, analyzing, and reporting of the results of my work in the laboratory. In the year and a half I worked at Broadcom, I excelled with each responsibility and expanded my knowledge of circuit design, testing strategies, and my problem-solving abilities.

Mesa, Arizona

I worked closely with my manager in the two and a half years as a pool technician to ensure our customer's satisfaction in our service. I maintained a route of over 75 pools on a weekly basis. I was a valuable asset to the company due to my retention of clients and training of new employees.

Bachelor Of Science (Bs), Electrical Engineering (Incomplete), Not Enrolled Currently

Associate Of Science (As), General Studies