•Counseled prospective clients regarding services and eligibility requirements of the WIOA program in both group and individual settings •Routinely traveled to adult education centers within the WIOA service area to conduct outreach and recruitment of prospective participants for York County between the ages of 17-24•Contacted and met with community agencies to explain WIOA program and available services •Maintained contact with community partners, organizations and stake holders •Served as the appointed case manager and maintained a caseload for 2 counties and 2 cities providing career-based case management services •Conducted eligibility assessments to assist in determining program eligibility •Administered Test for Adult Basic Education (TABE) to evaluate reading and math skills •Assisted customers with identification of barriers and created an individual service plan to resolve employment goals•Advised and assisted clients on registration processes for occupational skills program providers •Delivered counseling and referral services to program participants based on individual needs and goals•Maintained complete and accurate applications, files and created case notes in electronic case management system•Coached clients in career exploration process and facilitated resume building and network building workshops •Communicated with occupational skills program providers to maintain knowledge of available trainings, credentials offered and available career opportunities •Assisted with guidance for vocational training activities and supportive service needs•Handled follow up services with customers regarding job placement•Monitored youth performance outcomes for York County •Participated in scheduled supervision meetings to discuss participant progress•Supervised work experience participants •Answered incoming calls and responded to client inquiries

•Assisted clients with filing for South Carolina unemployment claims•Monitored and recorded office traffic according to client needs •Answered questions regarding salaries, scheduling and skill requirements for available positions •Maintained accurate, updated employer information within the State of South Carolina, SC Works job database

•Contributed to quality control by reviewing documentation for accuracy and adherence to Walmart business rules•Used computer software to enter and verify account data and processed invoices •Notified management of quality issues or concerns•Identified data trends and system, process issues, and communicated to management

•Possessed a strong working knowledge of products offered by each company according to plan provisions and policies•Maintained detailed interactions of all interactions with clients •Served as a liaison between employee and employer regarding plan policy •Validated confidential client accounts and benefits adhering to HIPPA guidelines •Assisted clients with technical issues on self-service website •Coordinated problem resolution with appropriate departments and informed clients according to standard procedures •Communicated available products to clients and employers •Resolved and processed customer inquiries and concerns