Maintained and implemented robust system and security processes/procedures within a 24/7 Operations Center to ensure smooth and secure operations.Administered and managed the implementation of SIEM, IDS, and Vulnerability Scans using tools such as RSA Envision, McAfee, Qualys, Rapid 7 Nexpose, and Juniper IDP.Engineered and deployed effective network security solutions, aligning with IT project requirements and business objectives.Worked closely with the business on new IT projects to strike a balance between implementing effective security controls and ensuring smooth operations.Assisted PCI ISA/QSA to ensure continual adherence to PCI compliance standards, monitored and tracked compliance with enterprise IT security policy and PCI DSS requirements, and prepared all PCI compliance- related attestation artifacts.Designed and delivered security policy education, training, and awareness activities to promote a security- conscious culture.Conducted risk assessment reviews of IT architecture and new IT technologies, adhering to security best practices, and PCI compliance standards and guidelines.Conducted forensic investigations of security incidents and coordinated the reporting of such incidents to the business.Generated insightful reports and metrics of the current security posture every month, highlighting areas for improvement and driving continuous enhancement of the security posture.

Performed log analysis and established log alerting recommendations for over 80+ clients across 150+ different log types including and not limited to Cisco, Juniper, Sourcefire, SiteProtector, Checkpoint, Windows, Unix/Linux, Oracle, MS-SQL, Symantec Endpoint Protection, McAfee EPolicy, IIS/Apache, iSeries(AS400), and Imperva.; Provided on-call Tier 3 Technical Support of Solutionary's ActiveGuard® log monitoring platform for two 24x7 Security Operation Centers.Participated in the development and deployment of information security systems, enhancements, and procedures that meet external and internal customer and security compliance requirements to improve their overall security posture.Deployed, managed, and monitored Snort Intrusion Detection Systems (IDS) and Sourcefire Intrusion Prevention Systems (IPS), as well as other network security appliances for many large and mid-sized companies.Deployed and managed log agents to collect and analyze logs from many types of systems such as Firewalls, Routers, IPS/IDS devices, Applications, Windows/Linux servers, and Databases.Assessed threats, risks, and vulnerabilities from emerging security issues.

Worked in the 24x7 Solutionary Security Operations Center monitoring the real-time network traffic of many different IT infrastructures, providing detailed technical support and log-analysis to our clients.Performed external and internal vulnerability assessments to discover new vulnerabilities, configuration changes, or network services that could potentially be security risks to client networks.Performed Cisco IDS updates for clients subscribed to our managed device service offering.

Performed all aspects of System and Network Operations, including account management, backup, file/print, name services, software installation, and upkeep of a high-maintenance network.Developed preventive maintenance schedules to eliminate unnecessary downtime and minimize hardware faults.Produced detailed documentation of daily, monthly, and weekly System Administrative procedures to ensure clear communication and operational efficiency.Innovated call scripts for the Call Center with proficiency in HTML and VBScript to enhance customer experience.Successfully upgraded the UPS backup system for critical servers in the data center to ensure seamless functionality.Orchestrated data backups and disaster recovery operations in alignment with business continuity goals to ensure uninterrupted services.Carried out routine and emergency maintenance for assigned data center equipment with proficiency and attention to detail.

Provided technical assistance to customers needing help connecting to Cox High Speed Internet and Email.Learned new Internet technologies and products provided to Cox customers.Escalated issues as needed and maintained communication with customer and technical teams utilizing a Remedy ticketing system to record and track issues.

Provided technical assistance to employees and customers needing help sending orders via 56k modems and Telxon machines.Provided technical assistance in resolving hardware, software, and connectivity issues in a UNIX, Windows and mainframe environment.Configured the wireless Local Area Network for the warehouse.