Blake Bell

Blake Bell Email and Phone Number

Head, Global Change Enablement @ Manulife
Toronto, ON, CA
Blake Bell's Location
Greater Toronto Area, Canada, Canada
Blake Bell's Contact Details
About Blake Bell

Highly-qualified in Corporate/Strategic Communications, Organizational Change Management, Relationship Management, Branding, Marketing and Project Management. Extensive experience in financial services, health care, and IT/technology-based organizations. Superior interpersonal skills in dealing with different levels of organizational hierarchies – writing for/presenting to Executive Teams, consensus building with cross-functional teams, and managing direct reports. Skilled in electronic communications via Adobe/Office products and website design. PROSCI certified in Organization Change Management. Lean-certified expert with excellent analytical and problem-solving skills. Proven track record in managing multiple initiatives with significant budgets, producing strategic communications/change management/implementation plans. Published Author and Editor of 12 books, experienced in copy-editing, marketing and social media. Brings strong attention to detail, is highly motivated, and works well independently and in a team environment.

Blake Bell's Current Company Details
Manulife

Manulife

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Head, Global Change Enablement
Toronto, ON, CA
Website:
manulife.com
Employees:
32968
Blake Bell Work Experience Details
  • Manulife
    Head, Global Change Enablement
    Manulife
    Toronto, On, Ca
    View
  • Manulife
    Avp, Organizational Change Management, Enterprise Technology & Services
    Manulife Aug 2023 - Present
    Toronto, Ontario, Canada
    Supporting an IT division of over 1600 people at Manulife, with a mandate to make Organizational Change Management an essential capability in the organization. Also accountable for leading an amazing team of communications, branding/digital media, staff engagement, and UX/UI specialists!
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  • Manulife
    Head, Organizational Change Enablement, Enterprise Service Management
    Manulife Aug 2022 - Nov 2023
    Toronto, Ontario, Canada
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  • Rbc
    Director, Business Office & Communications
    Rbc Jun 2019 - Aug 2022
    Toronto, Canada Area
    Accountable for driving service and operational excellence, for RBC's Data Centre Infrastructure & Strategy, in the disciplines of Communications, Organizational Change Management, Relationship Management, Process Efficiencies, Branding and Upskilling.
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  • Rbc
    Senior Manager Business Operations, Global Technology Infrastructure, Technology & Operations
    Rbc Nov 2014 - Jun 2019
    Toronto, Canada Area
    Supported business operations for the Vice Presidents of Engineering, Retail & Functions and Enterprise Service Desk, Service Continuity, and Data Centre Infrastructure & Strategy, within the Tech Infrastructure division of Technology & Operations at Royal Bank of Canada. The role includes support for Communications, Organization Change Management, Relationship Management, Branding, Planning Management, Reporting, and Project Management.
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  • Royal Bank Of Canada
    Communications Manager, Organizational Change Management, Technology & Operations
    Royal Bank Of Canada Jul 2014 - Nov 2014
    Toronto, Canada Area
    Providing Change Communications support at the Program level for the Technology & Operations platform (within the Organizational Change Management team) at RBC.
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  • Rbc
    Communications Manager, Global Technology Infrastructure, Royal Bank Of Canada
    Rbc Mar 2013 - Jun 2014
    Toronto, Canada Area
    Support a global team of Relationship Managers and Analysts who are the conduit between infrastructure technology teams and RBC businesses consisting of ~66,000 employees. Accountable for VP, Executive and Team communications, and the development of strategies/plans for technology-based projects and enterprise initiatives. Collaborate with technology/application partners to deliver consistent/key messaging about costs/value of services and how they align with enabling our business partners’ strategic objectives.Major accomplishments include:Successfully project managed the launch of first global survey of core infrastructure services to over 22,000 employees, resulting in response rate well above target (36%). Developed internal/external communications plan/materials, project processes and best practice documentation, collaborating with Global Service Management team on action plans for measurable service improvement.Committee Lead for GTI’s Survey Governance Committee to centralize and establish consistency and best practices for global GTI quality assurance efforts.Project Lead for development of team’s Customer Relationship Management tool to centralize and automate the team’s business partner profiles and internal processes and communications’ outputs.Designed and maintain team’s 2010 Microsoft Office SharePoint intranet.Standardized/developed business partner presentation materials to 5 platforms and 46 lines of business.
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  • Fantagraphics Books
    Freelance Writer, Editor
    Fantagraphics Books Sep 2007 - Jul 2022
    Freelance author/editor. 12 books currently in publication.First book, “Strange & Stranger, The World of Steve Ditko”, 2008, biography and artbook on the career of Steve Ditko, co-creator and original artist of Spider-Man. Received two-page review in L.A. Times, full-page in New York Times, MacLeans, Toronto Star, Entertainment Weekly, etc.3rd book, “Fire & Water”, 2010, biography of Bill Everett, nominated for a 2011 Eisner Award as Best Comics-Related Book.Duties encompass interviewing, researching and collecting biographical data/archival imagery; scanning of imagery; writing and copy-editing text. Also involved in extensive Marketing and Social Media promotion for related projects.Fantagraphics is leading publisher of historical comic strip material, including Mickey Mouse, Peanuts, Popeye and Dennis the Menace.
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  • Transamerica Life Canada
    Communications Manager
    Transamerica Life Canada Nov 2011 - Jan 2013
    Toronto
    Responsible for strategic communications of for-profit life insurance company with over $10 billion in total assess in management, 700 employees in its business unit and multiple offices across the country. Accountable for the development of strategic communications plans across the organization, for special projects and initiatives, and enterprise events. Skills include intermediate level knowledge of Adobe Indesign, Photoshop, Acrobat Pro, and Windows Live Movie Maker.Successes include:Launch of internal telephony system project to all employees and branches where communications scored #1 in success elements of engagement survey.Use of video, marketing materials (posters, how-to guides, desk drops) and electronic vehicles of communication (interactive books and internet news stories) to promote external life insurance advisor programs and online applications.Developed and maintained company 2010 Microsoft Office Share Point intranet, accessible by entire parent organization and subsidiaries totaling over 25,000 employees.Implementation of electronic application for life insurance policies, working cross-sector with Equitable Life, and multiple stakeholders.
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  • Central Ccac (Community Care Access Centre)
    Communications Manager
    Central Ccac (Community Care Access Centre) Sep 2007 - Jul 2011
    York Region
    Responsible for communications and strategic integration of provincially-funded, non-profit, health-care (home care / long-term care placement) organization with 200-million dollar operating budget, 730 employees and 11 office/hospital sites. Wrote communications for CEO, VPs and Directors for internal and external stakeholders.Produced weekly Information Update for internal staff. Developed and maintained company intranet, public-facing internet, and stakeholder extranet.Responsible for strategic planning and co-ordination of all internal committees, projects and working groups.Received "Exceptional" rating (signed off on by CEO) on 2011 Annual Performance Review.Implemented measurement tools for internal communications.Yearly staff engagement survey measured 40%+ increase in staff satisfaction from year one to current.
  • Oaccac (The Ontario Association Of Community Care Access Centres)
    Project Lead
    Oaccac (The Ontario Association Of Community Care Access Centres) Feb 2009 - Sep 2009
    Toronto, Canada Area
    Seconded from job at Central CCAC to lead projects for public-facing website redesign and secured internet portal.Responsible for redesign and development of provincial and 14 local Community Care Access Centre public-facing web sites.Conceived, created and implemented secured internet portal ("members portal") for communications and facilitation between provincial internal and external skateholders.Received "Exceptional" rating on Performance Review for both projects.Members Portal grown to 64 members sites. Both projects delivered on time and under budget.
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  • Rogers Communications
    Operations Manager, Wireless Loss Prevention Department
    Rogers Communications Apr 2006 - Jan 2007
    Toronto, Canada Area
    Responsible for managing and reducing $500,000/mth of wireless fraud, and a team of managers with direct reports that detected and resolved cases of fraud for Rogers Wireless customers and victims.Planned and monitored projects for the department, including all hiring, KBI report generation and implementation of Avaya phone system and Witness application.Increased number of fraud cases detected from 1600/mth; /mth (Dec '06) by introducing balanced/measurable metrics, and culture of accountability through skill coaching, goal setting and introducing performance management to change behaviours.Reduced losses as a percentage of revenue by 40% through streamlining processes, and increasing employee engagement and knowledge of key business indicators.Improved efficiency of customer experience by increasing calls per hour answered from 3 to 8 in first month, reducing abandoned calls from 30% to 13%.Introduced quarterly 360° Feedback Survey for employees to test and drive employee engagement. 1st survey received 100% participation and 2nd survey saw 50% increase in scores for managers.Worked closely with internal departments (Credit Operations, Revenue Assurance, Sales) to create Win/Win solutions that benefited the business.Streamlined AREC process that achieved increase of 150% (448 to 1021) sent to Credit Operations in six months
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  • E-Care (2005)
    Team Manager
    E-Care (2005) May 2005 - Apr 2006
    E-Care Team Manager role: responsible for up to 16 Direct Reports taking in-bound customer calls and responding to customer emails through Rogers.com web site: Quality analysis, skills coaching to improve Key Business Indicators and escalation/maintenance of issues related to the web site.Major accomplishments include:Earned the highest rating - "Consistently Exceeds" - on 2005 Annual Performance Review.Producing the first-ever E-Care Performance Report (tracking Key Business Indicators - emails/hr for first time in skill set history); Toronto Customer Care Employee Learning and Development program.Increased email production by 17% in first 3 months, even when call volumes increased by 25%.As Cable Team Manager: moved last place team in Ranking Report to 1st in 8 weeks).Commitment to continuous learning: courses include Project Management, Win/Win Negotiations, Difficult Conversations; Business Writing, Coaching for High Performance, Impact Presentations.Facilitation/Training: FTR Quality Methodology & Call Flows; Sales Central; Operational Reviews.

Blake Bell Skills

Copy Editing Creative Writing Social Media Social Media Marketing Publications Editing Books Publishing Web Content Storytelling Photoshop Editorial Press Releases Marketing Communications Blogging Copywriting Magazines Indesign Comics Proofreading Project Management Strategic Communications Online Journalism Microsoft Office Strategy Marketing Freelance Writing Public Relations Content Strategy Online Publishing Journalism Content Development Newsletters New Media Research Internal Communications Publicity Content Management Fiction Microsoft Word Microsoft Excel Coaching Feature Articles Problem Solving News Writing Newspapers Short Stories Ghostwriting Organizational Change Management Word Excel

Blake Bell Education Details

Frequently Asked Questions about Blake Bell

What company does Blake Bell work for?

Blake Bell works for Manulife

What is Blake Bell's role at the current company?

Blake Bell's current role is Head, Global Change Enablement.

What is Blake Bell's email address?

Blake Bell's email address is di****@****ers.com

What is Blake Bell's direct phone number?

Blake Bell's direct phone number is +120652*****

What schools did Blake Bell attend?

Blake Bell attended Ryerson University, York University, The University Of Western Ontario, Upper Canada College.

What skills is Blake Bell known for?

Blake Bell has skills like Copy Editing, Creative Writing, Social Media, Social Media Marketing, Publications, Editing, Books, Publishing, Web Content, Storytelling, Photoshop, Editorial.

Who are Blake Bell's colleagues?

Blake Bell's colleagues are Elmo Burrows, Han Tran, Xinyu Zhou, Chi Choi Leung, Elmer Fernandez, Marc Manuela, Lindsay Snyder.

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