Sr. Customer Success Manager Ii
Current
Aug 2022 - Present
AeroLeads people directory · profile
Blake Bender Email & Phone Number
Sr. Customer Success Manager at Toast
at
Toast
1 work email found
@toasttab.com
3 phones found area 954, 619, and 866
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Customer Success Manager at Toast
Location
San Diego, California, United States
Who is Blake Bender? Overview
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Quick answer
Blake Bender is listed as Sr. Customer Success Manager at Toast at Toast, based in San Diego, California, United States. AeroLeads shows a work email signal at toasttab.com, phone signal with area code 954, 619, 866, and a matched LinkedIn profile for Blake Bender.
Blake Bender previously worked as Sr. Customer Success Manager II at Toast and Sr. Customer Success Manager I at Toast. Blake Bender holds Bachelor Of Science (B.S.), Business Administration & Human Resources Management from University Of Central Florida.
Company email context
Email format at Toast
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{first}.{last}@toasttab.com
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AeroLeads found 1 current-domain work email signal for Blake Bender. Compare company email patterns before reaching out.
Profile bio
About Blake Bender
Blake Bender is a Sr. Customer Success Manager at Toast at Toast. They possess expertise in human resources, customer service, powerpoint, interviews, microsoft word and 25 more skills. Colleagues describe them as "Blake excels in all aspects of the customer success/account manager role. He is methodical and logical in his approach to managing his book of business. He crushed his metrics QoQ. Understanding the needs of the customer and industry, he balanced between being a consultant and an advocate for his accounts. He was always in the pursuit of more knowledge. He also was happy to bring present his ideas in creative and thoughtful ways. It was a pleasure to have him on my team and I look forward to working with him again!", "I had the pleasure of working with Blake at Toast Inc. I would highly recommend Blake as he is organized, data-driven, and thoughtful. He is a true professional in the world of customer success and revenue retention. He's a great teammate that will strengthen any team that's lucky to have him.", and "Blake is a true professional. I had the pleasure of working with Blake this past month, and immediately I could tell that he had a very strong grasp on his business. Blake is very dependable, consistent in his work, and a great teammate to others. I would consider myself lucky to work with Blake again in the future."
Listed skills include Human Resources, Customer Service, Powerpoint, Interviews, and 26 others.
Current workplace
Blake Bender's current company
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7 roles
Blake Bender work experience
A career timeline built from the work history available for this profile.
Sr. Customer Success Manager I
-Drive activation and adoption across the Toast product suite; analyze usage and drive change management to improve product ROI-Provide recommendations for product best practices and operational trends through targeted business reviews-Manage a portfolio of 30 corporate locations with an ARR of +$6M-Exceeded upsell, renewal, NPS and customer referral metrics for the year
Jul 2021 - Aug 2022
Enterprise Client Success Manager Ii
-Develop and execute a customized Program Management Plan to meet Clients’ safety program objectives from deployment to renewal.-During deployment responsible for designing and configuring the platform to meet the unique needs of the client and ensure it helps to solve their problems-Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, coaching techniques and more-Present data analytics highlighting program performance and financial metrics to executive stakeholders -Manage a portfolio of 12 Enterprise clients with ARR +$15 mil
Jul 2020 - Jul 2021
Customer Success Manager Ii
(Reduction in force due to COVID-19 pandemic)-Deliver effective, targeted value-added services (e.g. module upsells, module adoption trainings, targeted delivery of relevant best practice resources) to achieve book revenue growth and product usage goals.-Manage a portfolio of 130 restaurant groups; ~400 locations with a total ARR of ~$3M focusing on adoption, retention, and growth.-Support +10 in-market sales reps acting as the product expert for pre- and post-sales expansion plays.-Work with key cross-functional teams to define, develop, and execute effective customer adoption strategies that support the customers use case and business outcomes.-Exceeded upsell and cross-sell quotas in FY19 by 130% and Q1 2020 by 110%.. Protected an industry leading churn rate of <1% annually.
Jan 2019 - Mar 2020
Team Lead, Sr. Customer Success Manager
-Performed ongoing analysis of customer engagement metrics and renewal metrics.-Spearheaded 1:many in-app onboarding for Low-SMB customers that increased platform adoption.-Responsible for department strategy, product, and operational and procedural improvement.-Implemented proprietary “health check” tool that helped segment customers and reduce churn.-Redesigned the customer onboarding process to focus on the first 30-days of implementation.-Implemented NPS data collection and follow-up plan to improve NPS and generate referrals.
Mar 2018 - Jan 2019
Customer Success Manager
-Onboarded new customers: training, implement product features, and set milestones for success.-Implemented adoption and engagement playbooks leading to increased time to value.-Provided best practice webinars, guides, and industry news to portfolio of customers to help drive product engagement.-Conducted QBR’s with customers to develop plans for expanded use, communicate product road-map and provide ROI data.-Internally advocated for customer needs to drive product improvement.-Exceeded renewal revenue metrics by 111% FY17.
Feb 2017 - Mar 2018
Enterprise Renewal Sales Specialist
-Generated upsell opportunities by understanding customer pain points and product road map. -Used proactive and consultative phone sales to manage a designated territory of enterprise accounts. -Managed the renewal process and negotiated multi-variable contracts for Fortune 500 companies. -Managed a book of $3 million- $8 million per quarter; supporting 8-10 field reps. -Worked in unison with field sales team to uncover expansion opportunities. -Exceeded renewal revenue metrics by 170% ($5.2m) and 113% ($9.9m) over two quarters.
Apr 2016 - Feb 2017
1 education record
Blake Bender education
-
University Of Central Florida
FAQ
Frequently asked questions about Blake Bender
Quick answers generated from the profile data available on this page.
What company does Blake Bender work for?
Blake Bender works for Toast.
What is Blake Bender's role at Toast?
Blake Bender is listed as Sr. Customer Success Manager at Toast at Toast.
What is Blake Bender's email address?
AeroLeads has found 1 work email signal at @toasttab.com for Blake Bender at Toast.
What is Blake Bender's phone number?
AeroLeads has found 3 phone signal(s) with area code 954, 619, 866 for Blake Bender at Toast.
Where is Blake Bender based?
Blake Bender is based in San Diego, California, United States while working with Toast.
What companies has Blake Bender worked for?
Blake Bender has worked for Toast, Lytx, Inc., Solidprofessor, and Citrix.
How can I contact Blake Bender?
You can use AeroLeads to view verified contact signals for Blake Bender at Toast, including work email, phone, and LinkedIn data when available.
What schools did Blake Bender attend?
Blake Bender holds Bachelor Of Science (B.S.), Business Administration & Human Resources Management from University Of Central Florida.
What skills is Blake Bender known for?
Blake Bender is listed with skills including Human Resources, Customer Service, Powerpoint, Interviews, Microsoft Word, Microsoft Excel, Time Management, and Public Relations.
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