AVP Product Owner - BarclaysUS Collections

Product Owner at Barclays- US Collections

Barclays US Consumer Bank - Marketing Operations Henderson, NVCustomer Remediation- Business Analyst Jan 2017-Present • Manage and organize high priority business remediations through analyzing, problem solving and solution implementation.• Translate business incidents in to technical terms for prompt solutions.• Provide swift and concise resolution on all deliverables.• Take leadership for maintaining team access profiles as well as business process documentation… Show more Barclays US Consumer Bank - Marketing Operations Henderson, NVCustomer Remediation- Business Analyst Jan 2017-Present • Manage and organize high priority business remediations through analyzing, problem solving and solution implementation.• Translate business incidents in to technical terms for prompt solutions.• Provide swift and concise resolution on all deliverables.• Take leadership for maintaining team access profiles as well as business process documentation including but not limited to: pricing tools, staff education tools, letter processes, and profile job roles.• Utilize key business programs to provide and implement solutions/root cause analysis. These platforms include but are not limited to: TSYS, BlueWorks, Campaign Desktop, SharePoint, Contact Center Desktop, Transact, ServiceFirst, ServiceNOW, Unicenter, PeopleSoft, Microsoft Works and Rally. • Provide insight and specialized knowledge to stakeholders that ensures a transparent approach towards process improvement.• Support and triage application/software incidents by root cause analysis and impact identification.• Relationship build and collaborate across all line of businesses by keeping communication open and being available to assist and provide support. • Promote consistently strong communication with key stakeholders by providing real time updates and being available for urgent requirements.• Perform under the Agile methodology. Show less

BarclaycardUS Henderson, NVJEP SRS Team Manager/Facilitator Aug 2015-Jan 2017 Resolutions Manager Sept 2014-Aug 2015 • Implemented target goals by producing understanding, and enforcing company standards. • Directly responsible for the morale, performance, and welfare of various members of staff. • Office Subject Matter Expert sustaining up-to-date knowledge of products and partnerships.• Provided training and knowledge sharing for on boarding… Show more BarclaycardUS Henderson, NVJEP SRS Team Manager/Facilitator Aug 2015-Jan 2017 Resolutions Manager Sept 2014-Aug 2015 • Implemented target goals by producing understanding, and enforcing company standards. • Directly responsible for the morale, performance, and welfare of various members of staff. • Office Subject Matter Expert sustaining up-to-date knowledge of products and partnerships.• Provided training and knowledge sharing for on boarding and integration of key resolution teams.• Acted as interim manager performing daily tasks including: coaching, side-by-sides, rapport building, performance enhancements and tracking, and quality control. • Acted as a Project Manager for various key initiatives through process mapping, Operating In Control procedures, and continuous procedural reviews. • Built relationships throughout the business to maintain high level of awareness and effectiveness to drive timely results. Show less

Assistant Manager for a Dry cleaning service.

Worked as needed as a helper installing fireplaces to newly built homes.