Maintain accountability for day to day management processes such as, performance management, coaching and development, and training of claims representatives. Implement claims and organizational initiatives that improve overall work environment. Review claims handling to determine standards are being met and claims are on track for timely and accurate resolution. Identify performance trends and direct remediation of team member performance deficiencies.

Reviewed complex lawsuits and settlement demands. Developed and documented strategy for dispute resolution. Consulted and/or negotiated with internal or external legal counsel. Attended legal proceedings including depositions, hearings, and settlement conferences.

Reviewed and researched policy contract, state laws, and injury causation. Identified loss control opportunities and completed cost analysis assessments. Developed and executed action plans around coverage, liability, fraud, and subrogation issues.

Completed vehicle damage estimates and supervised the quality of repair facilities. Ensured estimates were accurate and in accordance with the terms of policy contracts and state regulations. Worked with repair shops to facilitate timely completion of repairs and ensure the quality of repairs met both customer and company expectations.

Developed relationships with customers, investigated insurance policy coverage, determined the extent of company liability concerning loss or damages and documented activity to resolve claims quickly and accurately.

Researched and reviewed new business policies. Corresponded with insurance agents, loss prevention agents, auditors, and clients. Managed return premiums and payments.