Blake Carson Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Chicago, Illinois, United States

Chicago, Illinois, United States

Northbrook, Il

· Responsible for the integration of IMO API Integrations and Solutions within vendor partner applications.· Identify new product features for relevant market needs, and ensure the accurate development of the new features within IMO products.· Develop demonstration environments and/or portals for vendor partners to use as references when building their own applications.· Collaborate with vendor partners to integrate IMO solutions in accordance with best practices based on their use case and needs.· Train, on-board, and lead new team members.· Assist partner developers and engineers with integrating IMO APIs, web services, and SDKs.· Provide advanced technical support for existing integrations.· Assist sales team in communicating product features and technical components of IMO solutions to partners' business and technical teams.· Identify and communicate partner requirements to IMO product and engineering teams to support new initiatives.· Ownership of Product Integration Team engineered solutions and internal tools.· Participate in application requirement and design discussions for internal and external facing tools.· Contribute to development of internal and external facing tools throughout the development process.· Create customer-facing and internal technical documentation as necessary.

Northbrook, Il

· Collaborate with vendor partners to integrate IMO solutions in accordance with best practices based on their use case and needs· Assist partner developers and engineers with integrating IMO APIs, web services, and SDKs· Provide advanced technical support for existing integrations· Assist sales team in communicating product features and technical components of IMO solutions to partners' business and technical teams· Identify and communicate partner requirements to IMO product and engineering teams to support new initiatives· Ownership of Product Integration Team engineered solutions and internal tools· Participate in application requirement and design discussions for internal and external facing tools· Contribute to development of internal and external facing tools throughout the development process· Create customer-facing and internal technical documentation as necessary

Northbrook, Il

· Lead support and roll-out of the Intelligent Problem List API integration within the Allscripts Pro EHR· Expand product capabilities and develop/enhance internal processes for new and existing products· Manage all customer facing, technical documentation and Affiliate Page website content for IMO's suite of products within the Epic and Allscripts EHRs including Problem IT, Surg IT, and the Intelligent Problem List solution· Develop and maintain vendor partner relationships while working to resolve joint issues· Onboarding of new customers using established standard operating procedures· Support of existing customers including: · Teleconference support to troubleshoot/resolve reported issues · Gathering and documenting new feature requests · Collaboration with other team members to review/improve upon implementation processes · Documentation of implementation processes, both internal and customer-facing · Provide technical support for sales team, including participating on sales calls · Monitoring of customer access/activity against IMO-hosted product solutions · Assistance with product packaging and distribution to customers · Troubleshoot and solve customer issues by writing SQL queries

Northbrook, Illinois

· Onboarding of new customers using established standard operating procedures· Support of existing customers including: · Teleconference support to troubleshoot/resolve reported issues · Dedicated “on-call” customer support shifts · Gathering and documenting new feature requests · Collaboration with other team members to review/improve upon implementation processes · Documentation of implementation processes, both internal and customer-facing · Provide technical support for sales team, including participating on sales calls · Monitoring of customer access/activity against IMO-hosted product solutions · Assistance with product packaging and distribution to customers · Troubleshoot and solve customer issues by writing SQL queries

Naperville, Il

• Assisted in completing projects delegated by the business owner• Completed all projects by the designated deadline to ensure customer satisfaction• Operated flooring machinery in a precise manner while assisting in floor preparations• Executed flooring restoration process while ensuring attention to detail

Bachelor Of Science In Engineering (B.S.E.), Biomedical Engineering

Activities and Societies: • 2015 Design of Medical Devices Conference at the University of Minnesota • Course work and projects emphasize.

Diploma, General Studies

Activities and Societies: Varsity Soccer Team