Blake Dewberry Email & Phone Number

• Used Active Directory and SCCM as an Admin to manage user accounts and computer objects.• Updated, manage, track, and maintain assets in ServiceNow.• Resolved incidents and completed requests from service catalog in ServiceNow.• Executed several PowerShell scripts to perform various duties.• Accessed Virtual Machines with VMware Horizon Client.• Managed Virtual Machines by using View Administrator and VSphere Client.• Created Unidesk Virtual Machines and migrated them to the VMware + Unidisk environment.• Setup Dell Wyse devices through the Teradici software.• Repaired and ordered parts for Dell laptops, desktops, tablets, and Wyse devices.• Configured laptops, desktops, tablets and Wyse devices.• Imaged laptops and desktops using a preconfigured image.• Added wireless devices to switches and routers using CiscoSecureACS• Used AMOS for asset tracking and STARS reports for end of lease assets.• Installed, configure, and troubleshoot various software.• Added laptops and Users to Airwatch and VDI Laptop program.• Setup printer by using Lexmark Print Management and Markvision.• Troubleshoot Avecto Defend Point and add computer objects.